Point of Sale
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By Katherine Pendrill
While the point of sale (POS) system gets a lot of credit, a kitchen order system is just as essential to the success of any restaurant.
A kitchen order system, also known as a kitchen display system, is the workhorse of your back-of-house operations. This smart system not only helps to keep your chefs and cooks on track, but it also impacts the quality of the food coming out of your kitchen and plays a vital role in your diners’ overall experience.
But as valuable as a kitchen order system is, not every restaurant has made the leap to put this technology in place. Instead, many restaurants still rely solely on printed or handwritten tickets to send orders to the kitchen. And while this method is certainly cost-effective, the trade off is that restaurants sacrifice speed, accuracy, and even quality.
If you’re looking to finally implement a smart kitchen order system in your restaurant, or you’re simply interested in upgrading your current kitchen technologies, this article will tell you everything you need to know, including:
Perhaps the most important piece of back-of-house technology in your restaurant is your kitchen order system or, as it’s more commonly known, your kitchen display system (KDS). A kitchen order system is a tablet or screen that displays digital order tickets sent directly from your restaurant POS system. A modern kitchen order system is meant to replace the verbal orders or handwritten ticket orders that restaurant kitchens have traditionally relied on.
The main purpose of a kitchen order system is to route orders coming from your POS to the correct kitchen station. In practice, this means that when servers enter an order into the POS, it immediately appears on the tablets or screens mounted in your kitchen, providing a seamless line of communication between your front-of-house and back-of-house teams. This technology ultimately helps to streamline kitchen communications, decrease ticket times, and eliminate errors – all of which makes for smoother day-to-day operations.
A restaurant kitchen display system is made up of both the physical hardware and the software that digitizes the order preparation process for staff. In most cases, your POS provider will offer the option to add on kitchen display hardware and software for an additional fee. However, there are a few free-standing systems available that integrate with multiple POS providers.
The most important piece of kitchen display system hardware is the screen itself. In some cases, you can use mobile touchscreen tablets like iPads as your kitchen display. A tablet display works with virtually any commercial kitchen layout because the installation is relatively quick and can be as simple as setting up a tablet stand.
In other cases, you might opt for a larger, no-touch LCD screen for your specific kitchen setup. In this case, you’ll likely need to install these screens directly in your kitchen, which comes at an added cost. If you’re choosing a no-touch kitchen display screen or multiple kitchen screens, think carefully about where you’ll be mounting the system and what size you need to ensure full visibility.
In addition to the kitchen screens themselves, most kitchen display systems also include peripheral hardware, such as:
While a lot of kitchen display systems are made up of similar hardware, they may differ when it comes to the actual software features. Below are some of the most important features to look for when evaluating kitchen display system software:
Beyond these software features, it’s also important to make sure that the kitchen order software you choose integrates with your current POS system. In most cases, your POS provider will offer a kitchen display system product that is specially built to sync with your POS system.
A kitchen display system does a whole lot more than just keep your back of house organized. No matter how big or how busy your restaurant is, virtually every operation can reap the benefits of a kitchen display system.
Perhaps the biggest benefit of a kitchen display system is that it makes it faster and easier for your front-of-house and back-of-house staff to communicate.
When you use an integrated kitchen display system, orders are automatically sent to the kitchen – often with a loud, accompanying chime – the moment your front-of-house staff enters them into the POS system. This means there’s no lag time between the server taking the order and the kitchen staff receiving it. And when a dish is ready, kitchen staff can also use the kitchen display system to alert servers to pick up the order.
Greater communication between both sides of your operation allows your back-of-house team to fire faster and your servers to deliver orders more efficiently, all of which translates into shorter wait times for customers.
Most kitchen display systems are equipped with features that promote greater efficiency in the kitchen, such as color-coded labels that indicate an order’s status, and routing capabilities that send each ticket to the correct station. These tools not only help each member of your back-of-house team stay organized, but they also promote accountability.
Real-time reporting and in-depth analytics also provide a wealth of knowledge about your kitchen’s performance that can be used to drive further efficiencies. Key metrics such as order time, estimated preparation time, and ticket fulfillment time, can be used to identify operational inefficiencies and provide performance feedback. For instance, the TouchBistro KDS tracks individual cook times for each item, so managers can identify which items or workstations are slowing down ticket times. In turn, this information can help you make adjustments that improve operational efficiency and output.
Improving kitchen efficiency is especially important for your off-premise restaurant operations. If you’re trying to juggle takeout, delivery, and dine-in orders all at once, the data from your kitchen display system can help you ensure order fulfillment times are not creeping up.
When your staff is faster and more efficient, that translates into a better bottom line for your business. Faster ordering and cook times means that customers receive their meals quicker. In turn, this allows you to improve your table turnover rate and seat more diners per service, or fulfill more takeout and delivery orders.
Your customers also benefit from more accurate orders. Your kitchen screens display orders exactly as they’ve been entered into the POS (including any modifications, special instructions, or allergy notes), meaning there’s less risk of error due to staff misreading or losing a handwritten order ticket. In turn, that means fewer voids for your front-of-house team to process.
And in the event that a mistake does happen, a kitchen display system allows you to digitally review your ticket history to identify the error – something that’s a whole lot easier than sorting through piles of handwritten tickets. This makes it quick and easy for those orders to be corrected.
Greater order accuracy and timing are also tied to a better customer experience – whether your customers are dining in or enjoying your food at home. With features like meal coursing, your back-of-house team can ensure that dishes with variable cook times are strategically prepared so that each diner receives their order at the optimal temperature and freshness.
Even if the orders you’ve prepared are intended for takeout and delivery, features such as capacity management and the ability to track ticket fulfillment times can help you better manage order times and uphold quality. This is important because surveys have found that most people don’t want to wait for their food and 31% expect delivery to be at their door within 30 minutes. In other words, fewer errors and better timing translates into a better overall experience for your guests.
While you might have been able to get by on printed or handwritten order tickets in the past, this kind of manual system can lead to errors, longer wait times for your customers, and, in some cases, even lost revenue.
A modern kitchen order system is the answer to all of these pain points and the key to a more efficient operation. A good kitchen display system ultimately helps to streamline your business by making it faster and easier for your front-of-house and back-of-house teams to communicate – something that’s especially important in an age of COVID-19 and social distancing.
Katherine is the Content Marketing Manager at TouchBistro, where she writes about trending topics in food and restaurants. The opposite of a picky eater, she’ll try (almost) anything at least once. Whether it’s chowing down on camel burgers in Morocco or snacking on octopus dumplings in Japan, she’s always up for new food experiences.
By Andrea Victory
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