Customer Experience
11 Tips for Creating a Restaurant Reward Program That Boosts Guest Loyalty
By
Katherine Pendrill
Loyalty
Turn first-timers into regulars
Maximize customer lifetime value with a customer relationship management (CRM) and restaurant rewards platform.
14%
increase in monthly transactions
in just the first 3 months of using TouchBistro Loyalty
Features
Engage, reward, and retain customers for life
Custom loyalty programs, multiple reward options, and a branded Customer Web App keep guests coming back for more.
A CRM platform to help you deliver an exceptional guest experience
TouchBistro Loyalty doubles as a CRM platform, letting you capture details like number of visits, average spend, order history, birthday, and more to give diners more of what they want.
Create targeted promotions with Marketing integration
Integrates with TouchBistro Marketing so you can combine guest data with advanced email marketing and in-app message campaigns for a 360-degree customer engagement solution – all on one platform.
Integrated Online Ordering to supercharge every revenue stream
Incentivize repeat orders across all your channels. Use TouchBistro Loyalty and TouchBistro Online Ordering together to reward customers whether they order in venue or online.
A Customer Web App to increase guest engagement
Our easily customizable Customer Web App allows diners to earn, redeem, and track their rewards, all from their own device.
Rewards you can customize for your business
Tailor your loyalty program to meet the needs of your FSR, QSR, or bar with a rewards system based on guest spend and items purchased.
More customer loyalty features
Streamline operations with POS integration
Diners earn loyalty points and rewards automatically based on items purchased and amount spent.
Make data-driven decisions with detailed reporting
Access detailed reporting on your rewards and loyalty programs to help you make smarter decisions for your business.
TouchBistro Product Guide
Want to learn more about TouchBistro Loyalty?
Download our full list of product features.
Customer Stories
Trusted by restaurants like yours
TouchBistro Loyalty has definitely helped us drive repeat business. We love the flexibility of it. We can build any type of program we dream of, with points, discounts, buy-one-get-one – the options are endless!
Michael Perkins
Mustard Seed Cafe
Solutions
Related products
FAQ
Frequently asked questions
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TouchBistro Loyalty is currently available to restaurants in Canada (excluding Québec) and the United States.
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No additional hardware is required to run TouchBistro Loyalty.
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Yes, your TouchBistro customer loyalty programs can be used across multiple restaurant locations.
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Yes, TouchBistro Loyalty integrates with TouchBistro Online Ordering so customers can earn and redeem rewards when placing orders in venue or online.
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You can track personal information provided through contact information, visit data (frequency, spend, orders, etc.), and rewards redeemed (check discounts, item discounts, buy X get Y, etc.).
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Customers can access their loyalty accounts from any device via your restaurant’s branded Customer Web App or in-venue via the POS.
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Customer cannot load a dollar value on their loyalty account at this time. However, you can offer customers the ability to load and store value through our TouchBistro Gift Cards solution.
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Yes, TouchBistro Loyalty integrates with TouchBistro Marketing so you can use diners’ personal information, visit data, and more to send guests rewards tailored specifically to them.
Become a customer loyalty expert
Visit the TouchBistro Blog to discover trends in restaurant rewards programs, insights about hospitality marketing, and techniques for delivering a memorable guest experience.
Ready to learn more?
See TouchBistro Loyalty in action
Find out how TouchBistro can help you increase sales, deliver an exceptional guest experience, and save you time and money.
