TouchBistro’s Online Ordering System for Restaurants
Stop paying third-party commission fees and keep 100% of your profits* with a POS-integrated online ordering solution that lets you accept orders directly through your restaurant’s website.
*Payment processing and delivery fees may apply.
Increase Takeout & Delivery Revenue Without Sacrificing Profits
Stop relying on third-party apps and start taking online orders with your own in-house solution. Direct online ordering helps your restaurant stay in control of your customer relationships and your bottom line, while the TouchBistro Loyalty and Marketing integrations make boosting customer engagement a breeze.
Increase Revenue with Multi-Touchpoint Restaurant Online Ordering
Accept immediate and scheduled orders through your restaurant’s website, Google My Business profile, social media channels, and more.
Streamline Operations with Integrated Online Payments
Restaurants in the United States and Canada can accept POS-integrated payments online to ensure seamless pick-ups and deliveries.
Set Customer Expectations Through Customizable Settings
Easily update order hours, closures, wait times, delivery boundaries, delivery fees, payment types, and more, to ensure a great customer experience.
Fulfill Orders More Quickly with POS Integration
As soon as a diner places an order online, you’ll receive a notification about it on your POS system, so you can accept it right away.
Manage Your Menu Anytime, Anywhere
Conveniently manage and update your online menu from anywhere with TouchBistro Cloud.
Reach New Customers on Our Discovery Platform
A listing on TouchBistro Dine helps your restaurant reach new customers to increase online ordering revenue.
Send Targeted Online Promotions with Marketing Integration
Integrates with TouchBistro Marketing so you can combine guest data with advanced email marketing to send diners lucrative online promotions at the right time.
Drive Repeat Orders with an Integrated Loyalty Program
Attract customers who prefer to order online and keep them coming back for more with lucrative loyalty programs. Let them place orders, collect points, and redeem rewards from anywhere.
Create a Seamless Guest Experience with Digital Gift Cards Integration
This integration gives customers the option to pay for online orders using digital gift cards and the ability to purchase digital gift cards from your online ordering page.
See What Customers Think of TouchBistro Online Ordering
When we were forced to close our doors due to the pandemic, we had to adapt our dine-in only restaurant to offer takeout and delivery quickly. TouchBistro Online Ordering allowed us to do just that – within a day we were up and running on the platform and back to serving our customers. What I didn’t expect was for my sales to actually increase as a result! I highly recommend TouchBistro and Online Ordering – everything is integrated, it’s easy to set up, learn, and use. Plus, their support team is always there to help.
Chilangos Mexican Restaurant
TouchBistro Online Ordering is so much easier to set up and use than our previous system. I really like how reliable it is and how much time it saves us, which means we can serve our customers more efficiently. At close of business, we enter what we plan to sell the next day – which takes eight minutes to do – and at 6am on the dot the following day when we open for business, those items are automatically available for purchase through our website. I did the basic math on third-party delivery apps and saw what they would charge and quickly decided I didn’t need or want that. I’m really pleased with the system and our customers seem to be too!
The Blue Door Cafe & Bakery
TouchBistro Online Ordering is a no-brainer. It’s so fast and simple to set up. Within two hours we were up and running, with customers clicking the big beautiful “Online Order for Pickup” button on our site and orders flowing in. It’s made operating my business much easier and more efficient by improving the speed and accuracy of orders, which makes our customers very happy. It has reduced our labor costs too. With TouchBistro POS and Online Ordering you have nothing to lose and everything to gain. What are you waiting for?
TouchBistro Online Ordering has been such a game changer for our day-to-day operations and is so easy and convenient for our customers. We’ve seen a huge increase in orders since implementing it.
Where is TouchBistro Online Ordering available?
TouchBistro Online Ordering is currently available in the United States and Canada (excluding Quebec).
Which languages are supported?
Our Online Ordering software is only available in English. You can write your menu items in any language that uses the Latin alphabet.
Which POS does TouchBistro Online Ordering integrate with?
We only integrate with the TouchBistro POS.
How can customers place orders?
Your customers can place orders in three ways when your restaurant uses TouchBistro Online Ordering: 1) Your website: You will be able to add an “Order Now” button to your restaurant’s website during the onboarding process. 2) Direct Link / Social Media: You will also receive a direct URL to your online ordering page that you can share with customers anywhere, including on social media. 3) TouchBistro Dine: Customers can also place orders with you through TouchBistro’s discovery site.
Can customers schedule orders in advance?
Yes, customers can use your online ordering platform to order ahead and
schedule pick up for a time that is convenient for them. This feature is especially useful for large orders and special occasions, like Mother’s Day. With our TouchBistro Loyalty integration, you can even influence ordering behaviour by providing incentives for ordering during off-peak times.
Can TouchBistro help me update my website to add online ordering capabilities?
TouchBistro is not able to update your restaurant’s website directly but will provide you with the code for your “Order Now” button. Please contact your website administrator for help adding this button. In the meantime, you can share your online ordering page directly with customers using your restaurant’s TouchBistro Dine page.
Can my customers pay online? Can they tip online as well?
Yes, your restaurants can pay and tip online. Integrated online payments are currently available to TouchBistro customers in the United States and Canada. Click here to learn more about payment processing for restaurants in the U.S. Click here to learn more about payment processing for restaurants in Canada.
Do you offer delivery?
For restaurants with their own delivery fleet, delivery can be added as an option within TouchBistro Online Ordering.
Do you integrate with Uber Eats, Foodora, or SkipTheDishes and their delivery fleets?
TouchBistro Online Ordering is perfect for restaurants that have their own delivery drivers. For restaurants that would like to integrate third-party delivery services, see TouchBistro’s online ordering integrations.
How can my delivery drivers accept debit and credit card transactions from customers?
To accept card transactions at the door, you’ll need a long range card reader. Please contact TouchBistro support for more details. Alternatively, you can call your customer at the phone number they provided with their order and take payment over the phone.
Do I need to sign a long-term commitment to use TouchBistro Online Ordering?
No! If you don’t feel like this is the right solution for you, you can cancel at any time.
How do I get notified when an order is placed?
You’ll receive a notification on your TouchBistro POS whenever a customer places an order online.
TouchBistro Online Ordering is 100% commission-free – does that mean I don't pay card fees?
Card processing fees will still apply. However, TouchBistro Online Ordering does not charge any commission fees on online orders, unlike many third-party providers.
Maximize Your Restaurant’s Takeout and Delivery Efforts
Want to know how to prepare your restaurant for online ordering, or how to market your takeout and delivery revenue streams? Check out TouchBistro’s blog for these helpful insights and more.