Support
Your restaurant is only as good as its staff, and so too is your point of sale:
it’s only as good as the team standing behind it.
Winner of multiple customer service awards, TouchBistro’s Restaurant Success team is staffed with former and current restaurant servers, owners, and managers.
We’re second to none, and we combine our restaurant knowledge with world-class support tools to help you 24 hours a day, 7 days a week, 365 days a year.*
*Including New Year’s Eve, Christmas Eve, Hanukkah’s Eves, your daughter’s Birthday Party Eve — you name it.
Crystal Senior Customer Success Agent
12 years bartending, serving, and restaurant management
Valerie Support Technician
2 years bartending and hostessing
Spencer Customer Success Agent
7 years full service front of house experience
Benefits
High-tech Troubleshooters
Free remote support allows our team to diagnose problems on your iPads instantly, anywhere in the world
Hardware Gurus
Premium hardware support is available to help you diagnose bigger, hairier hardware challenges
Bulletproof Backups
Prevent data loss with automatic and secure daily back-ups
Major service interruptions? Not on our watch.
- Self-diagnose in seconds before you pick up the phone with comprehensive video tutorials and how-to’s
- Send screenshots directly to TouchBistro support right from the app with one press
- Get a hold of us when you need to: days, nights, weekends, and every second in between
