Support

Your restaurant is only as good as its staff, and so too is your point of sale:
it’s only as good as the team standing behind it.


 

Winner of multiple customer service awards, TouchBistro’s Restaurant Success team is staffed with former and current restaurant servers, owners, and managers.
We’re second to none, and we combine our restaurant knowledge with world-class support tools to help you 24 hours a day, 7 days a week, 365 days a year.*


 

*Including New Year’s Eve, Christmas Eve, Hanukkah’s Eves, your daughter’s Birthday Party Eve — you name it.

Crystal
Senior Customer Success Agent

12 years bartending, serving, and restaurant management

Valerie
Support Technician

2 years bartending and hostessing

Spencer
Customer Success Agent

7 years full service front of house experience

Support Team members

Benefits

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High-tech Troubleshooters

Free remote support allows our team to diagnose problems on your iPads instantly, anywhere in the world

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Hardware Gurus

Premium hardware support is available to help you diagnose bigger, hairier hardware challenges

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Bulletproof Backups

Prevent data loss with automatic and secure daily back-ups

Major service interruptions? Not on our watch.

  • Self-diagnose in seconds before you pick up the phone with comprehensive video tutorials and how-to’s
  • Send screenshots directly to TouchBistro support right from the app with one press
  • Get a hold of us when you need to: days, nights, weekends, and every second in between
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Get a free demo today!

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Customer Success Story

We add different beer and wine to our menu all the time. With TouchBistro, it's easy to make those additions on the fly. TouchBistro allows us to see which beer is selling well, and we can make decisions accordingly.

John Chadwell smiling and wearing a cowboy hat

John Chadwell

Co-Owner / Beehive Oven / Brooklyn, New York

John Chadwell smiling and wearing a cowboy hat
Outside shot of Beehive Oven

Talk to a specialist and get a free demo!

Get Started
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