Support

Your restaurant is only as good as its staff, and so too is your point of sale:
it’s only as good as the team standing behind it.


 

Winner of multiple customer service awards, TouchBistro’s Restaurant Success team is staffed with former and current restaurant servers, owners, and managers.
We’re second to none, and we combine our restaurant knowledge with world-class support tools to help you 24 hours a day, 7 days a week, 365 days a year.*


 

*Including New Year’s Eve, Christmas Eve, Hanukkah’s Eves, your daughter’s Birthday Party Eve — you name it.

Crystal
Senior Customer Success Agent

12 years bartending, serving, and restaurant management

Valerie
Support Technician

2 years bartending and hostessing

Spencer
Customer Success Agent

7 years full service front of house experience

Support

Benefits

High-tech Troubleshooters

High-tech Troubleshooters

Free remote support allows our team to diagnose problems on your iPads instantly, anywhere in the world

Hardware Gurus

Hardware Gurus

Premium hardware support is available to help you diagnose bigger, hairier hardware challenges

Bulletproof Backups

Bulletproof Backups

Prevent data loss with automatic and secure daily back-ups

Major service interruptions? Not on our watch.

  • Self-diagnose in seconds before you pick up the phone with comprehensive video tutorials and how-to’s
  • Send screenshots directly to TouchBistro support right from the app with one press
  • Get a hold of us when you need to: days, nights, weekends, and every second in between

Get a free demo today!

Get Started
Xs and Os

Customer Success Story

The support that TouchBistro gives makes our job a lot easier. We’re able to focus on making our restaurant successful, instead of managing technology.

John Chadwell

Co-Owner / Beehive Oven / Brooklyn, New York

Talk to a specialist and get a free demo!

Get Started
Cityscape