TouchBistro News

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Press Releases

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TouchBistro 2022 Diner Trends Report Finds Dine-In Making a Comeback

September 14, 2022

Quality of food tops everything for diners when choosing a restaurant.

Media Coverage

TouchBistro’s 2022 State of Restaurants Report is picked up by Modern Restaurant Management

February 15, 2022

Modern Restaurant Management has published key findings from TouchBistro's annual industry report, including the top trends for 2022.

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Reforming Retail republishes data from TouchBistro’s 2022 State of Restaurants Report

February 15, 2022

Industry publication Reforming Retail republished key findings from TouchBistro's 2022 State of Restaurant Report.

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Forbes cites TouchBistro’s 2022 State of Restaurants Report

February 14, 2022

In its review of the restaurant industry's recovery, Forbes cites data from TouchBistro's 2022 State of Restaurants Report.

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FSR Magazine mentions TouchBistro’s 2022 State of Restaurants Report

February 8, 2022

FSR Magazine highlights key stats and insights from TouchBistro's third-annual State of Full Service Restaurant Report.

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Best Point-of-Sale (POS) Systems of 2021

August 30, 2021

After reviewing the various software and hardware of today's POS solutions, TouchBistro is named top Point-of-Sale system by U.S. News.

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Hit the Ground Running: Front of the House Prepping for Reopening

August 13, 2021

TouchBistro CEO, Samir Zabaneh, and other industry experts share advice on re-opening and preparing for the new normal of the restaurant industry.

Media Coverage

Why Touchbistro Believes in a Restaurant Resurgence

March 24, 2021

There are dozens of companies, most located in Silicon Valley, that see the pandemic as an opportunity to reshape the restaurant industry in their favor. These dreams of disruption are dressed in terms that wouldn't have made much sense even a decade ago — things like "cloud kitchens," "on-demand meal delivery logistics platforms" and "made-to-order meal food robots" (not vending machines, they'll have you know).TouchBistro isn't one of those companies.

Media Coverage

Restaurants Brace for Winter in a COVID Climate

November 5, 2020

According to TouchBistro, restaurants thinking about roof overhangs, awnings, and other horizontal coverings should face them south to provide shade in the hot summer and sun in the winter. (An example of how strategic this notion is). They could also consider seasonal or roll-down wall panels to protect against strong winds. Ripstop vinyl-coated polyester roll-down wall panels (great for rain) are another option. Side coverings, it said, need to keep outdoor air flowing in order to lower the risk of airborne or aerosol transmission of COVID.

Media Coverage

TouchBistro acquires TableUp to launch new loyalty solutions for restaurants

September 11, 2020

Toronto-based TouchBistro has acquired TableUp, a Boston-based startup that provides loyalty and marketing solutions for the restaurant industry. The purchase price of the acquisition was not disclosed. The deal will see TableUp’s technology integrated into TouchBistro’s upcoming loyalty and customer relationship management (CRM) product. The product will be rolled out in phases, with an initial version expected to be available in the North American market in the coming weeks.

Media Coverage

Pandemic predicament: 5 Tips to help Kootenay business owners survive and recover

September 11, 2020

COVID-19 has produced plenty of problems for business owners throughout the Kootenays. After the initial shutdown, businesses are now opening back up and adjusting to new guidelines. This transition is tricky for any type of business, and restaurants in particular have a whole host of new regulations to adhere to. KootenayBiz caught up with Jesse Roberts, co-owner of Fire Hall Kitchen & Tap in Cranbrook, to learn how to tackle these new challenges.

Media Coverage

POS System Providers Swing Their Sights on Aiding Restaurants

April 7, 2020

Two point-of-sale system providers are taking action to help ailing restaurants as they contend with the repercussions of measures to stem the Covid-19 infection. First, TouchBistro Inc., a provider of payments technology for restaurants, launched its Restaurant Recovery Navigator, a collection of products and services aimed at helping dining establishments struggling with the impact of stay-at-home policies during the Covid-19 pandemic. The company also launched a gift card program and said it planned to offer a proprietary online-ordering service by mid-month, which it said will be free to clients for the first 12 months.

Media Coverage

TouchBistro Launches Restaurant Recovery Navigator

April 6, 2020

TouchBistro launched its all-new Restaurant Recovery Navigator, a go-to source for information, insights, products, and one-on-one support to help restaurateurs navigate their business through the COVID-19 pandemic and prepare a path forward for the future. TouchBistro also launched its dedicated gift card offering, a new solution designed to help restaurateurs improve their immediate cash flow during the pandemic; and announced its plans for a proprietary online ordering product, which is set to release by mid-April and will be free for TouchBistro customers for the first 12 months.https://hospitalitytech.com/touchbistro-launches-restaurant-recovery-navigator

Media Coverage

As restaurants struggle amid COVID-19 pandemic, TouchBistro hurries launch of online ordering

April 6, 2020

At the Canoe & Paddle, a 120-seat English-style pub in Lakefield, Ont., daily sales have dropped 90 per cent because of the COVID-19 pandemic. The family-run operation has laid off 18 of its 26 staff. To try to keep some business coming in, it’s started delivering alcohol and produce, and is launching a frozen-meal service. The pub’s struggles are typical of those the hospitality sector has faced as social-distancing measures force them to close, which could affect the companies that provide point-of-sale technology. The Canoe & Paddle is one of the more than 25,000 clients of Toronto-based TouchBistro. In response to its customers’ struggles, the firm has hurried the development of a full online ordering system, launching today, for clients who can’t seat diners anymore. It’s also frozen hiring and reduced spending in a bid to weather the storm. “Do I think everybody in the [restaurant POS] space will survive? Absolutely not,” said CEO Alex Barrotti.

Media Coverage

How a Canadian Company Is Helping Restaurant Staff Worldwide

December 10, 2019

TouchBistro CEO Alex Barrotti talks about our origin story and how Google Ads have helped with expanding into new markets worldwide. "To help restaurant owners find the app when they’re looking for a payment solution or POS, TouchBistro uses Google Ads. Since using this tool, the number of people searching specifically for TouchBistro has increased by 95% each month in the UK and 47% in Mexico."

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OMERS makes largest Canadian tech investment to date with $100-million financing in Toronto’s TouchBistro

September 18, 2019

Pension giant Ontario Municipal Employees Retirement System has made its largest investment in a Canadian early-stage technology company, anchoring a $158-million venture financing by Toronto restaurant-software firm TouchBistro Inc. OMERS, which co-led with JP Morgan Chase a $72-million financing by TouchBistro in 2018, is doubling down by investing $100-million in a deal that is also backed by Barclays, BMO Capital and RBC Ventures. It is believed the financing values the company at about $500-million before the cash infusion. It is one of the largest financings of a tech startup in Canada this year and positions TouchBistro, which is expected to generate close to $50-million in revenue this year, for an initial public offering by early 2021, said co-founder and chief executive officer Alex Barrotti. “I’d like to be the next Shopify,” he said, referring to the Ottawa retail-software giant that is now worth more than eBay or Twitter.

Media Coverage

TouchBistro: Supporting Restaurateurs Since Inception

September 10, 2019

TouchBistro is named The 10 Most Innovative Solution Providers in Food & Beverages 2019 by Insight Success. Read the Q&A with our CEO and founder, Alex Barrotti.

Media Coverage

Barclaycard Partners With TouchBistro For POS In UK Restaurants, Pubs

August 30, 2019

Barclaycard, the U.K.-based credit card unit of Barclays Bank Plc, said it entered a partnership with TouchBistro to streamline payments processing in restaurants and pubs. Barclaycard is not integrated with TouchBistro, which offers iPad-based point-of-sale technology for restaurants and bars around the world. The partnership will be more efficient and reduce errors during order taking and payment at U.K. restaurants, bars and pubs, particularly when customers split a bill, according to the companies. "We know that getting customer experience right is vital for a restaurant to build loyalty among its clientele," Nicole Olbe, managing director of partnerships at Barclaycard Payment Solutions, said in a company release. "Our new agreement with TouchBistro will help hospitality outlets streamline their processes, thereby driving revenue and allow waitstaff to spend more time with their customers." TouchBistro operates in more than 16,000 restaurants in 100 countries. Barclaycard said it processes about half the debit and credit card transactions in the U.K. and processed $327 billion in transactions worldwide in 2018.

Media Coverage

Barclaycard Teams Up With TouchBistro POS Solution

August 29, 2019

Barclaycard, which processes nearly half of the UK’s credit and debit card transactions, announced today that it has teamed up with TouchBistro, a global iPad-based POS solution for restaurants and pubs. Through the partnership, Barclaycard’s payment solution is now integrated with TouchBistro, unlocking improved speed and accuracy of the bill-paying process for both restaurants and diners. Wait staff use TouchBistro to enter table-side or over-the-counter orders and send them directly to the bar or kitchen for preparation, while food pictures and allergen information are all available at the server’s fingertips. TouchBistro has also partnered with JP Morgan in the USA and EVO Payments in Mexico, teaming up with some of the strongest financial institutions around the world to provide restaurants with integrated payments. This conversion from the ISO to ISV business model in payments is an essential element of the technology renaissance the global restaurant industry is undergoing, and TouchBistro is at the forefront of the evolution.

Media Coverage

Barclaycard And TouchBistro Partner For POS Payments

August 29, 2019

Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. restaurants, according to a release.

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