How Elements at Science North Reduced Labor Costs by 3.5% with TouchBistro

About Elements

Tucked inside Science North, Sudbury Ontario’s world-class science museum, Elements is the on-site family restaurant that fuels hungry patrons as they explore the dynamic exhibits. When visitors need a break from the IMAX theatre, planetarium, and hands-on exhibition halls, Elements offers a casual space and a family-friendly lineup of entrées, pizzas, sides, and drinks – all processed with TouchBistro POS.

The Challenge

As a quick service restaurant inside a busy science museum, Elements sees waves of hungry families arrive at once – often between shows and exhibits. The team needed an ordering process fast enough to keep lines moving during those rushes. At the same time, staffing a venue with less predictable traffic made it hard to keep labor costs in check without the right data.

“With TouchBistro, ordering is simple and we’re able to process customers quickly.”

The Solution

With TouchBistro POS, Elements has been able to navigate peak periods by serving guests faster and staffing smarter. With an intuitive ordering flow, staff can ring in order in seconds, keeping the line moving even during busy periods like the weekend.

Behind the counter, TouchBistro’s instant reporting gives the Elements team a real-time view of sales, staffing, and labor costs. Instead of guessing how many people to schedule, management can match staffing to actual demand.

“Instant reporting allows me to monitor staffing levels, as well as food costs. As a result, our labour costs have been trimmed by about 3.5%.”

The Results

With faster ordering at the counter and real-time insights, Elements was able to reduce its labor costs by 3.5% with TouchBistro POS.