Thinking about adding a new restaurant reservation system to your operations? Here's what each pricing model could cost you each month.
*Results for restaurants that don't currently have reservations are calculated based on the number of covers at a rate of 50%.
*Results based on publicly advertised, standard pricing ($USD) from providers as of October 15, 2019.
Get More Info on Reservations Pricing Models
TouchBistro offers a subscription only with full features pricing model for our complete reservations system. You get your POS integration, two-way communication, customized guest profiles, cloud reporting, and more – all for one flat rate that won’t fluctuate from month to month. No cover charges, hidden fees, or surprises – including our restaurant discover platform for diners, TouchBistro Dine. Receive reviews from your diners, as well as manage, respond to, and remove unwanted reviews from your page. Even more, our reservation platform won’t compete with you for bookings by placing ads on search platforms. We want to help you get more customers in the door and make sure your business thrives.
Cover only is a pricing model where you just pay transaction fees for reservations made through the platform. This often provides you with basic online reservations and little to no additional functions within the platform (e.g. reporting, guest profiles, etc.). There can be a higher transaction fee for reservations made directly on the platform’s website or app, and a lower fee for ones made through the platform’s integration on your site. Remember that these platforms may have big advertising budgets, which means they could be competing against you on search engines or other advertising platforms, trying to get diners to book on their site instead of yours.
This subscription-only pricing model means you’re paying an all-inclusive flat rate, regardless of how many reservations you book and which platforms they book on. There are no extra fees for additional features and functionality, and no surprises. Make sure you ask about the system’s diner platform (where people can discover your restaurant. The diner discovery app can be considered separate from the restaurant platform, and you might have to pay a premium to be featured on it.
This pricing model is similar to the full feature one, but begins with a more basic management platform with minimal features. Then, you can build on the platform by adding (and paying for) certain features you need for your business, like guest messaging, surveys, web booking, security, and more. So, while the initial price may look less expensive, these additional features required to optimize the reservations side of your business can quickly double or triple the cost.
Here you’re paying both a base price and a per transaction fee (either a dollar amount or percentage of the total check). The per transaction fee here might be lower than with a cover only pricing model, but it can still add up. Also, since you’re probably paying less for this platform, you may also get fewer features, like reporting, waitlist management, or even integrations. Make sure you always get a full list of what’s included and what’s not for the platform and the plan you choose for your venue.