Customer Stories

Crosstown Pub Improved Sales by $2000 a Night

By Andrea Victory

Entrance of Crosstown Pub & Grill

Crosstown Pub is a local neighborhood pub in Naperville, Illinois, that prides itself on great food, a fun atmosphere, and an outstanding selection of beverages, that combine to create the ultimate customer experience.


A busy restaurant with busy servers. Owner Jim Nichols knew they could be serving more people, but tables were turning slower than he wanted.


Equip servers with TouchBistro’s iPad POS that can be used to take orders and payment tableside, eliminating the time wasted running back and forth between the guest and the stationary POS system.


Customers aren’t left waiting for anything. Faster order taking and payment processing means more customers are served, and Jim was right – he could maximize his peak times to make more money!

“With TouchBistro, during our highest periods we’re able to turn over 176 more tables, which equates to at least $2,000 a night, four nights a week. You do the math!”

–Jim Nichols, Crosstown Pub & Grill, Naperville, IL

Photo of Andrea Victory
by Andrea Victory

Andrea was a Content Marketing Specialist and Editor at TouchBistro where she wrote about restaurant and dining trends, restaurant management, and food culture. A self-affirmed food geek, Andrea devours cookbooks and food blogs. She also knows how to make a killer kale salad.

The right POS should help you increase sales

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