Can POS Installation and Training Really Make or Break My Restaurant

So you just bought a new POS. You’ve signed your contract, you’ve got your hardware – you can’t wait to get up and running with your new system.

You’re really tech savvy, so you just plug it in, turn it on, and voila! – it’s good to go, right? Not so fast.

Installation and training are crucial processes for any new POS system like TouchBistro, Focus POS, or another provider. If your provider has told you otherwise, beware – you’re in for years of network downtimes, reporting inconsistencies, and tears – yes, tears.

So if you’re hoping to live a life without POS-induced tears, our installation and training sessions are just what you need. Read on to see how expert-led POS installation and training can actually make your restaurant more successful.

Installation

The first step to setting up your restaurant’s POS system for success is installation. Here’s what you’ll get:

1. Help from Restaurant Industry Experts

With the help of our team of certified TouchBistro technicians, your installation may even be something you look back on with fond memories. Yep, we are that great to work with. With years of restaurant experience under their belts, our TouchBistro experts can anticipate any issues that may arise at your venue.

2. Step by Step Connection Best Practices

You’ll be guided through our installation process at a pace that works for you. Our team of specialists will work with you until your restaurant is set up properly, and not a minute before. From getting the most ideal wifi signal throughout your venue to tips and tricks on where to place your hardware, you’ll leave your installation session feeling confident that both your hardware and network have been configured to perfection.

3. Guaranteed Customer Support

Completing a TouchBistro installation means your setup has achieved the gold standard; you’ve met our standard requirements.“…but what does that mean?” you ask. Well, on the off chance you need to drop our support team a line in the future, you’ll enjoy quick and painless troubleshooting – since our team can ensure your installation was completed to their standards.

Why is this important? Say you took the install process into your own hands and wired the printers, configured your wifi, etc. Even if you’re confident you’ve set yourself up to perfection, our team won’t be able to support you if you come across an network related issue down the road, as your installation wouldn’t meet our standard requirements.

After completing your installation with our hardware and network specialists, you’ll be able to go on living your life without network connectivity issues and network interferences. Instead, you can focus on what’s important: your restaurant!

Training

If you think you’re a-okay to forgo POS training because you know how to turn on your iPad and can split a bill between a party of four – think again. We know our system is intuitive, but you probably don’t have magical powers, do you? (Do you?) Here’s what you to expect from a TouchBistro training session:

1. Customized Assessment

Whether you’re a quick or full service restaurant, fine dining or food truck, our restaurant success specialists will take amazing care of you and your business. First, your trainer will take you through a detailed pre-assessment to get a complete understanding of your venue and what makes it unique. You may be asked, “What is the guest experience like in your restaurant?”, or “How does your kitchen prefer to receive food orders?” With the help of this information, your trainer will alter your training session to include the same workflows that are in place at your restaurant – you’re in great hands!

2. Restaurant Expert Consulting

Our training sessions are led by restaurant success specialists with years of industry experience under their belts. (True story: TouchBistro has 475+ years of collective restaurant experience in its midst.) Pulling from their own restaurant experience and understanding of the industry, our trainers make sure your POS is tailored to your restaurant’s needs. As industry vets, our people know no two restaurants are the same. Our training sessions cover everything from how to manage staff and menu items to ending your business day – and all the nitty-gritty in between.

Here’s a preview of the areas your trainer will help you master:

• Menu Training
• Administrator Training
• Front of House Training

After completing your training sessions, you’ll feel at ease knowing you have a full understanding of your new POS system and how to make the most out of the powerful insights it has to offer.

At this point, you’re probably thinking, “We get it – you think your services are awesome.” And you’re not wrong! But don’t take it from us – we’ll let Adam McLean from Question Coffee take the reigns.

You’ve invested a lot of time and money in the hopes of seeing your restaurant succeed. Don’t let all of this effort go to waste by skimping on necessary installation and trainings. In the long run, the hours you devote to getting your new POS properly installed and your team properly trained will prove to be the best time you’ve ever spent. 

by Jackie Prange

Jackie was a Content Marketing Specialist and Social Media strategist at TouchBistro before moving into business development role. She covered the latest food, dining, and technology trends for the restaurant industry. A lover of all things coffee, Jackie’s hobbies include breakfast, lunch and dinner.

Topics

POS Technology