TouchBistro believes in equal access and participation for people with disabilities. We strive to meet the needs of our employees and customers with disabilities. In doing so, our organization is committed to fulfilling our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA). 


Accessibility​ — The term accessibility means giving people of all abilities opportunities to participate fully in everyday life. It is used to describe how widely a service, product, device, or environment is available to as many people as possible. Accessibility can be seen as the ability to access and benefit from a system, service, product, or environment. 

Barrier​ — Barriers are obstacles that limit access and prevent people with disabilities from fully participating in society. Most barriers are not intentional. Barriers usually arise because the needs of people with disabilities are not considered from the beginning. 

Disability​ — Ontario’s accessibility law adopts the definition for disability that is in the Ontario Human Rights Code. It defines disability broadly: 

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect, or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal, or on a wheelchair or other remedial appliance or device; 
  • a condition of mental impairment or a developmental disability, a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language, or a mental disorder 

Accessibility Plan 

In order to achieve our goals, TouchBistro has developed this Accessibility Policy to document our plan of action towards meeting the applicable accessibility standards. 

Where it is possible and reasonable to alter existing policies or practices, we will make appropriate adjustments to the workplace up to the point of undue hardship. 


We are committed to training staff on Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities, as it relates to their specific job roles. A record of training will be kept by the Human Resources Team.

Self-Service Kiosks 

TouchBistro will consider accessibility features when designing software updates in our iPad POS system and self-ordering kiosks. 

Information and Communication 

We will communicate with people with disabilities in a manner that takes into account their disability. On request, we will provide information about our organization and its services in an accessible format or with communication supports. 


TouchBistro welcomes any feedback, including feedback about the delivery of our product and services to persons with disabilities. Customers who wish to provide feedback can do so in the following ways: 

Contact Form 

Email [email protected] 

Phone​ 1-855-363-5252 (Toll-free) 

We will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication support, on request. All feedback, including complaints, will be directed to the appropriate department. Customers can expect to hear back within 7 business days of receipt. 

Accessible Website and Web Content 

We will work towards meeting internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws by Jan 1, 2021. 


As an equal opportunity employer, TouchBistro believes in providing an inclusive workplace where all individuals have an opportunity to succeed. We are committed to doing so through fair and accessible employment practices. 

Recruitment and Selection Process 

TouchBistro will notify its employees and external applicants about the availability of accommodation for applicants with disabilities during the recruitment process. Job applicants will be notified when individually selected to participate in the assessment or selection process, and that accommodations for disabilities are available upon request. TouchBistro will consult with individuals who request accommodations and make arrangements that best suit their needs. 

Informing Employees of Supports 

When presenting offers of employment, TouchBistro will notify the successful applicant of its policies for accommodating employees with disabilities. 

Employees will be informed of all accessibility policies and any amendments made.

Accessible Formats and Communication Supports for Employees 

Upon request by an employee with a disability, TouchBistro will consult with the employee to provide, or arrange for accessible formats and communication supports for any job-related information. 

Workplace Accommodation 

As part of the accommodation process, we will work with the employees with disabilities to develop an individual accommodation plan and individualized workplace emergency response plan for employees, as needed. 

Return to Work Process 

TouchBistro will develop a documented return to work plan with employees who are absent from work due to a disability and require disability-related accommodation in order to facilitate a return to work. 

Performance Management, Career Development, and Advancement and Redeployment 

Managers will consider accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance reviews, career development and advancement to employees, and job assignments. 

Customer Service 

TouchBistro is committed to excellence in serving all customers including people with disabilities. We strive to provide accessible customer service with the principles of independence, dignity, integration, and equal opportunity. 

Assistive devices 

Persons with disabilities may use their own assistive devices as required. 

Service Animals 

Persons with disabilities accompanied by a service animal may enter our premises. In the event that an employee is allergic to animals, alternative arrangements will be negotiated. 

Support Persons 

Persons with disabilities accompanied by a support person are welcomed to have that person accompany them on our premises. 

Customer Service Training 

Accessible customer service training will be provided to all employees. Revised training will be provided in the event of changes to legislation or when there are changes to our Accessibility Policy. 

Training will include: 

  • the purpose of the AODA and requirements of the customer service standard 
  • TouchBistro’s policies related to accessibility and the customer service standard  
  • how to interact and communicate with people with various types of disabilities, including interaction with people with disabilities who use an assistive device, or require the assistance of a service animal or support person 

Policy Modifications 

Any policies of TouchBistro that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed. TouchBistro will review policies annually, and as needed. Any policy amendments made will be communicated to employees.