TouchBistro Wins 2020 Best Restaurant ICX Award

September 22, 2020

TORONTO and NEW YORK – September 22, 2020 – The Interactive Customer Experience (ICX) Association has named TouchBistro as the winner of the 2020 Best Restaurant ICX Elevate Award for its integrated restaurant reservation and guest management platform. The ICX Elevate Awards honor individuals and organizations that are pacesetters in using technology to elevate the customer experience.

The ICX Association’s Elevate Awards are fast becoming one of the most prestigious awards for creative and innovative technology deployments that elevate the customer experience. The Best Restaurant ICX category recognizes restaurant- or foodservice-specific achievement in using interactive technologies to create a transcendent brand experience that captivates and engages in the foodservice vertical, from concession stands to fast casuals and beyond.

“Since coming up with the idea for the TouchBistro restaurant platform, the focus has always been on designing a technology solution that helps restaurants provide an exceptional customer experience,” says Alex Barrotti, founder and CEO of TouchBistro. “The intuitive user interface we provide optimizes engagement for employees and customers on a tablet, website, or mobile device, making the process of ordering and paying for restaurant foods a streamlined part of the customer experience. It’s very rewarding to be recognized for our approach to helping restaurants deliver an exceptional dining experience for their patrons.” 

TouchBistro is used to streamline and simplify all aspects of running a restaurant – from order taking, payment processing, menu management, and accounting, to reporting, inventory management, staff scheduling, reservations, marketing, and customer loyalty. TouchBistro helps restaurateurs drive top line revenue growth, improve their operational efficiency, and make decisions that help them survive and recover in these challenging times through software automation, predictive data insights, and seamless access to financial services.

“As we all know, technology is only helpful if it’s easy to use,” said Cherryh Cansler, editor of and one of the ICX Elevate Award judges. “TouchBistro’s platform looks user intuitive and would be a great way for restaurants to organize operations.”

About the ICX Association
The ICX Association’s mission is to connect B2C brands to technology that elevates the customer experience. The ICX Association is a vital hub that connects users and suppliers in collaborative forums, be they virtual or physical, to understand how seemingly unrelated technologies can be integrated to create experiences so meaningful that customers can’t imagine doing business elsewhere.

About TouchBistro
TouchBistro is an all-in-one POS and payment processing platform that makes running a restaurant easier. Every feature of the intuitive, easy-to-learn platform is designed for the unique workflows of restaurants to achieve optimum operation efficiency and an exceptional dining experience for patrons – whether inside the dining room, on the patio, or take out. TouchBistro automates functions that help restaurateurs run a better business, even when a pivot in operations is necessitated by external influences or changing market conditions. TouchBistro simplifies and streamlines business operations by seamlessly integrating the most essential restaurant tech solutions in one place – including POS, Payments, Reservations, Loyalty and much more. TouchBistro offers in-depth training and free 24/7 technical support to the over 25,000 restaurants it powers worldwide.  With offices in Toronto, New York, Austin, Chicago, London, and Mexico City, TouchBistro is a trusted global leader that partners with restaurants to improve their business operations. For more information, visit

Alex Barrotti, TouchBistro Founder & CEO, accepts award for Best Restaurant ICX