Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Setting Up your Star Micronics Bluetooth Thermal TSP650 II Receipt Printer

Print

Chapter 1. Turn on your Printer

Plug in the power cable and turn on the power. The switch is on the left side.

Chapter 2. Pair Your Printer and iPad

1. Tap Settings.

2. Tap Bluetooth.

3. Slide Bluetooth to the green position.

4. Your iPad will discover Bluetooth devices in range. Wait until it discovers your Star Micronics printer.

5. On the back of your printer, press and hold the PAIR button for five or more seconds and then release it.

6. The LED light to the left will flash green.

7. On your iPad tap Not Paired when you see the flashing green LED light. You have about 60 seconds to pair the devices.

8. Your printer will now report connected and you will see a Bluetooth icon indicating your iPad’s Bluetooth is enabled. If you encounter problems with your printer, first ensure the Bluetooth is on and revisit this screen to ensure your printer is connected.

Chapter 3. Setup Your Bluetooth Printer in TouchBistro

1. Open TouchBistro.

2. Load the venue’s restaurant.

3. Log in as Admin.

4. Tap Admin | Admin Settings in the top right.

5. Tap Printers & KDS.

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6. Tap Add in the top right-hand corner, and select Add Printer.

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7. Wait a few moments for your printer (or printers) to appear in the New Printer screen. Tap your printer in the list.

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8. After selecting your printer, tap Next.

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9. Tap Printer Name.

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10. Either type a name for your new printer in the Name field, or make a selection from the list, for example Receipt.

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11. Tap Print Test Page.

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12. Tap Save.

Chapter 4. Ensure Safe Printing is On

Visit Admin | Admin Settings | Advanced. Under the Printing section ensure Enable Safe Printing is turned on.

Chapter 5. Range

We do not recommend placing the printer in a place more than 10 feet (3 meters) from your connected iPad. Also note, Bluetooth offers a slower data transmission rate compared to Ethernet. You will find with a Bluetooth printer it will be a bit slower than a LAN printer when printing receipts and tickets.

Chapter 6. Troubleshooting

When a printer isn’t responding, see Printer Status Messages to find out why your printer isn’t functioning properly.

See Also

DO I HAVE THE WRONG PAPER LOADED IN MY PRINTER?

RESETTING A STAR TSP100III PRINTER

RESETTING A STAR TSP100II PRINTER

DO I HAVE THE RIGHT PRINTER?

PRINTER STATUS MESSAGES