Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

screens

Print

Admin Options

admin options no hightlight

/wp-content/uploads/2014/11/admin-adminoptions.png

admin options with highlight (taas auto correct short cut)

/wp-content/uploads/2014/11/admin-adminoptions_settingshighlited.png

manager options reports highlighted
admin options report highlighted

/wp-content/uploads/2015/07/60labrepimage001.jpg

/wp-content/uploads/wp-content/uploads/2016/solutions/adminreportshighlighted.png

manager options no highlight

/wp-content/uploads/2015/10/61manageroptions.png


Admin end of day option highlighted

/wp-content/uploads/2014/11/end57image007.jpg

 

End of day, items still need to be cleared: /wp-content/uploads/2014/11/end57image008.png

 

End of day, all items cleared: /wp-content/uploads/2014/11/end57image010.png

 

End of day, all items cleared: /wp-content/uploads/2014/11/end57image012.png

Manager end of day option highlighted

/wp-content/uploads/2014/11/end57image020.png


Admin options bill/guestcheck history highlighted
Manager options bill/guestcheck history highlighted

/wp-content/uploads/2014/11/end57image001.jpg
/wp-content/uploads/2016/02/managerbillguestcheck.png

Manager customer account list highlighted

/wp-content/uploads/2016/02/managercustomeraccountlist.png

Manager payment gateway highlighted

/wp-content/uploads/2016/02/managerpaymentgateway.png

Manager reports highlighted

/wp-content/uploads/2016/02/managerreports.png

Manager Staff List highlighted

/wp-content/uploads/2016/02/managerstafflist.png

messages

/wp-content/uploads/2016/solutions/adminoptionsmessages.jpg

snapshot snap shot report

/wp-content/uploads/2016/solutions/adminsnapshotreport.jpg

sales statsd

/wp-content/uploads/2016/solutions/adminsalesstatcharts.jpg

 

Floor plan options

 

admin floorplan front

/wp-content/uploads/2015/06/floorplanfrontofhouse.png

manager orders highlighted

/wp-content/uploads/2015/06/ordershighlighted.png

tord for autocorrect

personal register highlighted

/wp-content/uploads/2015/10/registerhighlighted.png

manager reservations highlighted

/wp-content/uploads/2015/10/reservationshlighted.png

floor plan as a server would see it
(Options vs Admin in the top right)

/wp-content/uploads/2015/10/serverimage002.jpg

waiter options nothing highlighted

/wp-content/uploads/2015/10/optionswateroptions.png

waiter options current shift report highlighted

/wp-content/uploads/2015/10/currentshiftreport.png

Orders pop up

orders screen no items added

/wp-content/uploads/2015/10/ordersscreennoitems.png


orders screen, add button highlighted, no items added

orders screen add bar tab

/wp-content/uploads/2015/10/serverimage154.jpg

/wp-content/uploads/2015/10/serverimage170.jpg

orders screen choose order type

/wp-content/uploads/2015/10/ordersscreenchooseordertype.png


take out type dialog completed

bar tab dialog completed

/wp-content/uploads/2015/10/serverimage157.jpg

/wp-content/uploads/2015/10/serverimage171.jpg

 

Admin Settings Pages:

 

 

Admin settings page

/wp-content/uploads/2014/11/admin_adminsettings.png

restaurant

/wp-content/uploads/2014/11/chapter2image001.jpg

printersandkds

/wp-content/uploads/2014/11/admin_printersandkds.png

add printer

/wp-content/uploads/2016/01/chapter3_addaprinter.png

Disable Printer Rediction

/wp-content/uploads/2016/04/redirimage002.jpg

Redirect All Menu Items to Printer

/wp-content/uploads/2016/04/redirimage001.jpg

Receipt printer setup

/wp-content/uploads/2016/solutions/receipt_printer_201.jpg















 

menu

/wp-content/uploads/2014/11/chapter4image001.jpg

Sales categories highighted
/wp-content/uploads/2014/11/chapter4image002.png
Tax highlighted
/wp-content/uploads/2016/03/taptaxsettings.png
Menu Categories highlighted
/wp-content/uploads/2014/11/chapter4image006.png (tamc autocorrect short cut  tamcai autocorrect to insert show add + icon)

Menu Items highlighted
/wp-content/uploads/2014/11/chapter4image027.png (tami autocorrect short cut

Menus highlighted:
/wp-content/uploads/2016/01/menu70image001.jpg

Item Modification highlighed
/wp-content/uploads/2014/11/chapter4image017.png

Void reasons highlighted
/wp-content/uploads/2016/help/chap4voidreasons.png

Discounts highlighted:
/wp-content/uploads/2016/help/chap4discounts.png

Promotional pricing highlighted:
/wp-content/uploads/2014/11/chapter4image038.png

Gratuity Settings highlighted
/wp-content/uploads/2016/help/chap4gratsettings.png

Takeout Types highlighted:
/wp-content/uploads/2016/help/chap4takeouttypes.png

Pay in/Payout highlighted highlighted
: /wp-content/uploads/2016/help/payoutreasons.png

Ingredients highlighted highlighted:
/wp-content/uploads/2016/solutions/inginv001.png

Add New Menu Item to a Category:
/wp-content/uploads/2016/help/tapaddnewmenuitem.png

 

Add a new Menu Category (with existing menu categories)

/wp-content/uploads/2014/11/menuboardspmenu001.jpg

 

Add a new menu to men

/wp-content/uploads/2014/11/menuboardspmenu019.jpg



Autograt settings

Calculate Tax on Gratuity

Separate Gratuity from Tips

Include Gratuity in Tips

Add payout add payin

/wp-content/uploads/2016/help/payoutimage001.jpg

void reason

/wp-content/uploads/2014/11/chapter7image012.jpg

xxxb


staff

/wp-content/uploads/2014/11/chapter5image001.jpg

Staff types highlighted:
/wp-content/uploads/2016/help/highlightstaffstafftype.png

Staff highlighted:
/wp-content/uploads/2016/help/highlightstaffstaff.png

Break Types is highlighted

 

Staff types Manager selection highlighted:
/wp-content/uploads/2016/help/stafftypesmanager.png

Staff types nothing highlighted
/wp-content/uploads/2015/09/615image001.jpg

Staff type options
/wp-content/uploads/2015/09/615image002.jpg

Staff type add button highlighted
/wp-content/uploads/2016/02/70manproimage001.jpg

quick jump to general permissions

/help/articles/chapter-5-managing-staff/#general
quick jump to manager permissions
/help/articles/chapter-5-managing-staff/#manager

Staff list
/wp-content/uploads/2015/10/barpimage004.jpg
Staff edit
/wp-content/uploads/2016/solutions/blankstaffedit.jpg

Staff list, new venue, admin only, highlighted.
/wp-content/uploads/2016/help/staffadminaccount.png

Staff options (with clockout)
/wp-content/uploads/2014/11/chapter5image005.jpg

 


floorplan

/wp-content/uploads/2014/11/chapter6image001.jpg
Edit section highllighted: /wp-content/uploads/2016/help/highlighteditsections.jpg
Edit floorplan highlighted: /wp-content/uploads/2016/help/highlighteditfloorplan.jpg



bill&chit

/wp-content/uploads/2014/11/chapter7image002.jpg
Bill/guestcheck highlighted: /wp-content/uploads/2016/help/highlightbillguestchecks.png
Chit highlighted: /wp-content/uploads/2016/help/highlightchits.png

advanced

/wp-content/uploads/2015/06/admin-adminoptions-advanced.png

security

/wp-content/uploads/2015/06/admin-adminoptions-security.png

proserver

/wp-content/uploads/2015/06/admin-adminoptions-proserver.png



licensing

/wp-content/uploads/2015/06/admin-adminoptions-licensing.png
Licensing highlighted /wp-content/uploads/2016/03/taplicensing.png
/wp-content/uploads/2016/solutions/unlink001.jpg

/wp-content/uploads/2016/solutions/licenserefresh.jpg

paymentgateways

/wp-content/uploads/2014/11/chapter7image006.jpg

blank add payment terminal screen

/wp-content/uploads/2016/solutions/blankpaymentterminaladd.jpg

general
(removed)

/wp-content/uploads/2014/11/chapter7image007.jpg

cloud

/wp-content/uploads/2014/11/chapter8image002.jpg

cfd

/wp-content/uploads/2015/02/cfdimage001.jpg

integrations

/wp-content/uploads/2015/09/inteimage001.jpg

payment gateways

/wp-content/uploads/2016/solutions/paymentgatewaysbarclay.png

/wp-content/uploads/2016/solutions/paymentgatewayscayan.png

/wp-content/uploads/2016/solutions/paymentgatewayschase.png

/wp-content/uploads/2016/solutions/paymentgatewaysizettle.png

/wp-content/uploads/2016/solutions/paymentgatewaysmoneris.png

/wp-content/uploads/2016/solutions/paymentgatewayspaymentsense.png

/wp-content/uploads/2016/solutions/paymentgatewayspaypal.png

/wp-content/uploads/2016/solutions/paymentgatewayspremierpayments.png

/wp-content/uploads/2016/solutions/paymentgatewaysrbc.png

/wp-content/uploads/2016/solutions/paymentgatewayssquare.png

/wp-content/uploads/2016/solutions/paymentgatewaystbpayments.png

/wp-content/uploads/2016/solutions/paymentgatewaystryo.png

/wp-content/uploads/2016/solutions/paymentgatewaysvantive.png

/wp-content/uploads/2016/solutions/paymentgatewaysvantivetripos.png

/wp-content/uploads/2016/solutions/suppaymentgatewaysbarclay.png

/wp-content/uploads/2016/solutions/suppaymentgatewayscayan.png

/wp-content/uploads/2016/solutions/suppaymentgatewayschase.png

/wp-content/uploads/2016/solutions/suppaymentgatewaysizettle.png

/wp-content/uploads/2016/solutions/suppaymentgatewaysmoneris.png

/wp-content/uploads/2016/solutions/suppaymentgatewayspaymentsense.png

/wp-content/uploads/2016/solutions/suppaymentgatewayspaypal.png

/wp-content/uploads/2016/solutions/suppaymentgatewayspremierpayments.png

/wp-content/uploads/2016/solutions/suppaymentgatewaysrbc.png

/wp-content/uploads/2016/solutions/suppaymentgatewayssquare.png

/wp-content/uploads/2016/solutions/suppaymentgatewaystbpayments.png

/wp-content/uploads/2016/solutions/suppaymentgatewaystryo.png

/wp-content/uploads/2016/solutions/suppaymentgatewaysvantive.png

/wp-content/uploads/2016/solutions/paymentgatewaystbwepayments.jpg

/wp-content/uploads/2016/solutions/suppaymentgatewaystbwepayments.jpg

 

 

Menu screens

 

 

Menu category and

menu item (categories) screen, no highlights

 

/wp-content/uploads/2016/solutions/setkds57image010.jpg

 

 

Lock screen and Open screen

 

lockscreen

lock screen clockin/clock out highlighted

/wp-content/uploads/2014/11/end57image014.png

/wp-content/uploads/2015/10/serverimage175.jpg

open screen

/wp-content/uploads/2015/06/openscreen.png

open screen setup new highlighted

/wp-content/uploads/2015/06/openscreen_setupnew.png

License

/wp-content/uploads/2014/12/setup57standimage009.jpg

 

open screen open existing highlighted

/wp-content/uploads/2015/06/openscreen_openexisting.png

 

View sample restaurant highlighted:

/wp-content/uploads/2016/solutions/samplerestaurant01.jpg

register no highlight

/wp-content/uploads/2014/11/chapter2image002.jpg

register highlight

/wp-content/uploads/2014/12/setup57standimage008.jpg

 

register with existing account highlight

/wp-content/uploads/2016/solutions/onlineregregwithaccounthighlight.jpg

 

terms of service tap

/wp-content/uploads/2016/solutions/samplerestaurant10.jpg

 

terms of service accept

/wp-content/uploads/2016/solutions/samplerestaurant11.jpg

 

privacy policy tap

/wp-content/uploads/2016/solutions/samplerestaurant12.jpg

 

privacy policy accept

/wp-content/uploads/2016/solutions/samplerestaurant13.jpg

 

terms and conditions done

/wp-content/uploads/2016/solutions/samplerestaurant14.jpg

 

 

Manager confirmation screen

/wp-content/uploads/2016/help/secmanagercon.png

Close table, continue without closing highlighted

/wp-content/uploads/2016/04/methcashimage016.jpg

Tap to switch

/wp-content/uploads/2014/11/chapter10image008.png

Cash Register highlighted

/wp-content/uploads/2016/help/cashregisterhighlighted.png

 

Order and Checkout Screens

 

checkout screen

/wp-content/uploads/2015/10/checkoutscreen.png

order screen

/wp-content/uploads/2015/10/orderscreen.png

order screen checkout highlighted

/wp-content/uploads/2016/solutions/orderscreencheckouthighlighted.jpg

order screen quick pay

/wp-content/uploads/2016/solutions/orderscreenquickpay.jpg

Modifier pop up

/wp-content/uploads/2015/10/modifierscreen.png

order screen item options

/wp-content/uploads/2015/10/orderscreenitemoptions.png

pply discount

Custom tab /wp-content/uploads/2015/10/applydiscount.png
Preset tab /wp-content/uploads/2015/10/presetdiscount.png

POS Order screen

/wp-content/uploads/2015/10/posorderscreen.png

POS Order screen Options

/wp-content/uploads/2015/10/posorderscreenoptions.png

 

payments reuse

 

 

 

Default Card Swipe Action

 

bar tab

/wp-content/uploads/2016/solutions/cayansignonscreenslipoption.jpg

/wp-content/uploads/2016/help/generalbartab.png

Sign on slip select

/wp-content/uploads/2016/solutions/cayansignonscreenslipchoose.jpg

Card swipe

/wp-content/uploads/2014/11/mw57image043.png

Pay in full $90.40

/wp-content/uploads/2014/11/mw57image044.png

Pass ipad to the customer

/wp-content/uploads/2014/11/mw57image045.png

Tip select $90.40

/wp-content/uploads/2014/11/mw57image046.png

Sign on screen

/wp-content/uploads/2014/11/mw57image047.png

Close table 15% tip $90.40

/wp-content/uploads/2014/11/mw57image049.png

Close table 0% tip $90.40

/wp-content/uploads/2016/solutions/signonslipclosetable.jpg

sign on slip not signed

/wp-content/uploads/2016/solutions/signonslipmerchcopy.jpg

sign on screen slip

/wp-content/uploads/2016/solutions/signonscreenmerchcopy.jpg

pre auth required

/wp-content/uploads/2014/11/mw57image028.png

edit payments

/wp-content/uploads/2014/11/mw57image029.png

enter tip example

/wp-content/uploads/2014/11/mw57image030.png

are you sure

/wp-content/uploads/2014/11/mw57image031.png

Approval

/wp-content/uploads/2014/11/mw57image032.png

tip has been added

/wp-content/uploads/2016/help/cayanbillprintpreview.png

View/edit payments

/wp-content/uploads/2016/solutions/cayanvoid002.jpg

Adjust amount

/wp-content/uploads/2016/solutions/cayanadjust1.jpg

adjust done

/wp-content/uploads/2016/solutions/cayanadjust3.jpg

Hosted pay

/wp-content/uploads/2014/11/mw57image053.jpg

Refund sale

/wp-content/uploads/2016/solutions/icmp044.png

 

/wp-content/uploads/2016/solutions/icmp045.png

Checkout refund

/wp-content/uploads/2016/solutions/icmp046.png

Integrated refund

/wp-content/uploads/2016/solutions/cayanswiperrefund1.jpg

Auth code

/wp-content/uploads/2016/solutions/cayanswiperrefund2.jpg

Close refund invoice $90.40

/wp-content/uploads/2016/solutions/icmp050.png

Sales report example

/wp-content/uploads/2016/solutions/icmp051.png

Void batch summary

/wp-content/uploads/2016/solutions/cayanvoid001.jpg

Void Payment

/wp-content/uploads/2016/solutions/cayanvoid003.jpg

Void done

/wp-content/uploads/2016/solutions/cayanvoid004.jpg

External payment non integrated

/wp-content/uploads/2016/solutions/cayanvoid007.jpg

External payment non integrated

/wp-content/uploads/2016/solutions/cayanvoid006.jpg

full/partial payment

/wp-content/uploads/2014/11/mw57image036.png

Credit Card Refund amount

/wp-content/uploads/2014/11/mw57image038.png

Payment Info

/wp-content/uploads/2016/solutions/cayanreprint1.jpg

/wp-content/uploads/2014/11/mw57image041.png

Full Refund non intergrated

/wp-content/uploads/2016/solutions/nonintfullrefund.jpg

 

reprint

/wp-content/uploads/2016/solutions/cayanreprint2.jpg

nnnn

bar tabs

/wp-content/uploads/2016/solutions/cayanz1.jpg

/wp-content/uploads/2016/solutions/cayanz6.jpg

/wp-content/uploads/2016/solutions/cayanz8.jpg

/wp-content/uploads/2016/solutions/cayanz9.jpg

vvvv

 

General Mac Images

 

Settings icon highlighted

/wp-content/uploads/2014/12/57updateimage002.png

Airport utility highlighted

/wp-content/uploads/2014/12/setup57standimage023.jpg

Home button

/wp-content/uploads/2015/11/homebutton.jpg

App store highlighted

/wp-content/uploads/2014/06/airportimage001.png

TouchBistro icon highlighted

/wp-content/uploads/2014/12/setup57standimage039.jpg

Bluetooth

/wp-content/uploads/2015/01/sm220image003.png

Accounts

 

add account

/wp-content/uploads/2014/11/depositimage002.png

xxx

xxx

xxx

xxx

xxx

xxx

Pro Images

 

10.0.1.99

/wp-content/uploads/2014/11/addpadproimage001.png

pro server screen

/wp-content/uploads/2014/11/addpadproimage004.jpg

pro connect 1

/wp-content/uploads/2016/solutions/proserverconnectbutton.jpg

pro connect 2

/wp-content/uploads/2016/solutions/proserveripconnect.jpg

 

Misc

 

pick up bars

/wp-content/uploads/2015/06/image015.png

TouchBistro home

/wp-content/uploads/2016/solutions/kioskguide014.png

Hardware Images

 

 

 


Connecting your Airport to your modem

LAN port

WAN Port

/wp-content/uploads/2015/10/routertomodem.png

/wp-content/uploads/2016/03/iwlimage003.png

/wp-content/uploads/2016/03/iwlimage002.png

amplifi tap /wp-content/uploads/2019/01/amplifisetup07.jpg