Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at and a representative will contact you.

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Mexico Factura electrónica – Jaque


Chapter 1. Enabling

1. If you need to comply with Mexico’s electronic invoice reporting system, tap app Marketplace.

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2. Tap Factura Electrónica .

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3. Tap Get Started.

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4. Enable and tap Save.

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5. Login to your TouchBistro cloud portal.

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6. Click App Marketplace.

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7. Locate your Factura Electrónica “chicklet” and click Set Up.

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8. Select Enabled. Copy your Restaurant ID. You will need to enter this into your Factura Electrónica integration. Please consult with your Factura Electrónica onboarding representative for the location to enter it. Click Save.

Chapter 2. Guest Checks

When enabled on TouchBistro, your guest checks will include a code the customer can use to claim the business expense.

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