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iPads

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Chapter 1. iPads

The following iPads are supported by TouchBistro. Consult this chart for our recommendations regarding suitability for use with TouchBistro Standard/Pro/Integrated Pro Server, or for use in a food truck. Supported iPads are primarily identified by their model number (e.g., A2197) followed by their informal name (e.g., iPad 10.2″). See this guide if you’re unsure how to find your iPad’s model number.

We recommend always purchasing the most current iPads sold by Apple.

Symbols: A picture containing clipart Description automatically generated – Wi-Fi | A picture containing clipart Description automatically generated = Cellular | A close up of a logo Description automatically generated = Lighting Port | = Audio Port | = USB-C Port

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad

A2197
iPad 10.2″
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

Y

Latest

Y

Y

N

iPad

A2200/A2198
iPad 10.2″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

Y

Latest

N

Y

Y

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad Mini

A2133
Mini 5 (see Note 1)
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

Y

Latest

Y

Y

N

iPad Mini

A2124/A2126
Mini 5 (see Note 1)
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

Y

Latest

N

Y

Y

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad Air

A2152
Air 2019 (aka 3rd Gen)
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

Y

Latest

Y

Y

N

iPad Air

A2123/A2153
Air 2019 (aka 3rd Gen)
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

Y

Latest

N

Y

Y

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad Pro

A1980
Pro 3rd Gen 11″
A picture containing clipart Description automatically generated

Y

Latest

Y

Y (see Note 4)

N

iPad Pro

A1876
Pro 3rd Gen 12.9″
A picture containing clipart Description automatically generated

Y

Latest

Y

Y (see Note 4)

N

iPad Pro

A1934/A2013
Pro 3rd Gen 11″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated

Y

Latest

N

Y (see Note 4)

Y

iPad Pro

A1895/A2014
Pro 3rd Gen 12.9″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated

Y

Latest

N

Y (see Note 4)

Y

Family

Model #
Informal Name
Wi-Fi/Cell?

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

Section 2. Supported iPads

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad

A1893
6th generation 9.7″
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

Y

Y

N

iPad

A1822
5th generation 9.7″
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

N

iPad

A1954
6th generation 9.7″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

Y

Y

iPad

A1823
5th generation 9.7″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

Y

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad Mini

A1538
Mini 4
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

N

iPad Mini

A1599
Mini 3 (see Note 2)
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

12.4.5

N

N

N

iPad Mini

A1489
Mini 2
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

12.4.5

N

N

N

iPad Mini

A1550
Mini 4
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

Y

iPad Mini

A1600
Mini 3 (see Note 2)
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

12.4.5

N

N

Y

iPad Mini

A1490
Mini 2
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

12.4.5

N

N

Y

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad Air

A1566
Air 2
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

N

iPad Air

A1474
Air
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

12.4.5

N

N

N

iPad Air

A1567
Air 2
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

Y

iPad Air

A1475/A1476
Air
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

12.4.5

N

N

Y

Family

Model #
Informal Name
Wi-Fi/Cell?
Connector Types

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

iPad Pro

A1701
iPad Pro 2nd Gen 10.5″
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

Y (see Note 4)

N

iPad Pro

A1670
iPad Pro 2nd Gen 12.9″
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

Y (see Note 4)

N

iPad Pro

A1673
iPad Pro 1st Gen 9.7″
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

N

iPad Pro

A1584
iPad Pro 1st Gen 12.9″
A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

N

iPad Pro

A1709
iPad Pro 2nd Gen 10.5″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

Y (see Note 4)

Y

iPad Pro

A1671
iPad Pro 2nd Gen 12.9″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

Y (see Note 4)

Y

iPad Pro

A1674/A1675
iPad Pro 1st Gen 9.7″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

Y

iPad Pro

A1652
iPad Pro 1st Gen 12.9″
A picture containing clipart Description automatically generated A picture containing clipart Description automatically generated
A close up of a logo Description automatically generated

N

Latest

N

N

Y

Family

Model #
Informal Name
Wi-Fi/Cell?

For Sale by Apple?

Highest OS

Recommended for Single/Multi?

Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)

Compatible with a Food Truck without a Cellular Router?

Section 3. Symbol Notes

Symbol

Meaning

Notes

A picture containing clipart Description automatically generated

Wi-Fi

All iPads come equipped with Wi-Fi. This iPad requires a router.

A picture containing clipart Description automatically generated

Cellular capable

No router is required as long as you have a SIM card. Food truck configurations using a cellular iPad also require either a Bluetooth or USB receipt printer. If your non-food truck venue has access to cable or ADSL Internet (for example, quick-serve restaurants or restaurants with tableside service), purchasing iPads that support cellular connectivity would be an unnecessary expense for non-food truck venues. As well, food trucks with a cellular router are advised to purchase the Wi-Fi only model. For a greater discussion of hardware requirements for a food truck, see this guide.

A close up of a logo Description automatically generated

Uses an Apple lightning connector port

These ports are compatible with iDynamo swipers

Uses USB-C connector

These iPads do not use the Apple lightning cable but use a USB-C cable. They are not compatible with iDynamo swipers. As well, if you are using the TSP100III (TSP143IIIU) USB printer, ensure you have the proper USB-C cable to plug into the printer.

Has an audio jack connector

The audio jack connector can be used for uDynamo, Square, and TouchBistro Payments RP457c payment devices. As well, an audio jack can be used to improve the KDS’s ticket “ping” sound.

Section 4. Notes

Note 1 – iPad 10.2 vs Mini 5?: We do not recommend the Mini 5 (called simply “Mini” by Apple) for use as a fixed POS. Full-sized iPads offer a better experience. However, venues that offer tableside ordering might consider the Mini 5 for use by servers. Food trucks with limited counter space may also consider using the Mini 5 over a full-sized iPad. We do not recommend the Mini 2 or 3 for use with TouchBistro.

Note 2 – iPad Mini 3: The Mini 2 and Mini 3 have equal performance specs. The Mini 3 has an additional fingerprint identity sensor, which TouchBistro does not support./p>

Note 3 – Select the most powerful iPad: We recommend using your most powerful iPad as your Main Device. If you are using multiple iPads, begin building your restaurant on the newest or most powerful iPad in the array, because that iPad will become your initial Main Device.

Note 4 –  If you’re using a larger iPad such as an iPad Pro alongside smaller iPads, we suggest begin building your floorplan on the smaller iPad to avoid in-app scrolling.

Section 5. iOS/iPadOS

Your iPads need to be running iOS11 or needs to be capable of being updated to iOS11. See Older iPads below regarding iPad models that cannot run iOS11. iPads running KDS need to be updated to iOS9.

 

iOS

Version TouchBistro Stopped Supporting the iOS

6.x and earlier

TouchBistro 5.2

7.x

TouchBistro 5.9

9.x and earlier

TouchBistro 7.2.6

10.x 

TouchBistro 8.9.0

1) iPad OS13

There are a few convenience features in TouchBistro that take advantage of technology in iPad OS13. If you are running iPads in iOS12 or older, you will not be able to take advantage of TouchBistro’s full feature set.

Section 6. Minimum Memory

TouchBistro strongly suggests you only use your iPads for service purposes. We do not recommend using your iPads to run other apps or stream music. Hence we do not suggest purchasing iPads with greater than the lowest available base memory.

Chapter 2. Older iPads

TouchBistro recommends always using the latest iPad sold by Apple.

We do not support:

  • The original iPad
  • iPad 2
  • iPad Retina (3rd/4th Generation)
  • Mini 1

If you are purchasing iPads (new or used), please follow the iPad hardware recommendations noted above. Although we support iPad Air 1/2 and iPad Mini 2, developing app technology may outgrow those iPads’ hardware specs/speed. We would not recommend launching a new venue and sourcing older iPads.

Section 1. KDS

KDS requires the iPad running the KDS to be running iOS 9.x or higher. The only generation of iPad that can’t be updated to 9.x is the original iPad model. If your KDS iPad is still running an iOS lower than 9.x, you will need to update your KDS iPad’s iOS before installing the KDS. If you have an older iPad in your venue (iPad 2 or better), we suggest using it as the iPad for your KDS. However, TouchBistro cannot guarantee future updates of the KDS will support older iPads. Hence we caution purposely sourcing older iPads for long term use with the KDS.

Chapter 3. TouchBistro Language Support

TouchBistro will display in English or Spanish automatically if your iPad’s default language is set for one of these languages.

Section 1. Best Practices

It’s advisable that your iPads and Mac Mini must be shut down every night to ensure optimal functioning. You should not run other apps (for example, music streaming services) on your iPads or Mac computers during service hours to also ensure the best possible experience and speed. TouchBistro support may require you to uninstall or suspend certain third-party apps before being able to render support.

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