Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

How to download and install the TouchBistro Pro Server App

Print

1. Locate the email from TouchBistro that indicates the venue User Name and Password.

2. Visit cloud.touchbistro.com.

3. Enter the User Name and Password.

4. In Step 2, download the pro server app. (After setting up TouchBistro, the cloud site will become active. Updates to the Pro Server app can be found under Account Settings.)

5. When the download is complete, access your task bar and open it up.

6. If you’re prompted with a security warning, click Open.

7. The application will ask for the User Name and Password again. This is the same as the User Name and Password you used to login to the site.

8. Click OK.

9. Once the app is open, it will appear in the dock. Right click or click and hold on the icon. Click Options. Enable both Keep in Dock and Open at Login.