Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Troubleshooting Cloud

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Chapter 1. Ensure You have Internet Access

Before you can access the cloud site and get TouchBistro to upload data, your TouchBistro network’s AirPort router needs to be connected to the Internet. See this page for how to determine if TouchBistro is communicating with the Internet.

Chapter 2. Update to the Latest Version

If you are having cloud issues, ensure you update TouchBistro on your iPads to the latest version. See TouchBistro’s What’s New page to see what is the most current version of TouchBistro.

If you are a Pro user, check to see if there are any updates for your Pro Server and update as well.

Section 1. Ensure Cloud is Enabled

On your iPad, or one of your iPads if you’re a pro user, access Admin | Admin Settings | Cloud and ensure Cloud Reporting Sync is enabled.

Chapter 3. Relogin

If you are a Standard user (1 iPad) follow the steps below. If you are a Pro user (multi iPad) click this link and follow the steps at that page.

1.  On your iPad (or one of your iPads if you’re a Pro user), tap Admin | Admin Settings.

2.  Tap Licensing.

3.  Tap Remove TouchBistro Account. If you may want to note your Account Name before taping Remove TouchBistro Account. Your account name is the text after REGISTERED TO:.

4.  Tap Continue.

5.  Enter your account name and password. Tap Login.

Note: If you can’t remember your password, access your cloud site and follow these directions.

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