Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Accounting Integrations

Print

Chapter 1. Shogo

Shogo is a third party app that allows you to connect TouchBistro to Quickbooks (Windows or Web versions) as well as Xero.

Tap Shogo.

Select either Sign up for Shogo (if you don’t have an account) or Use Existing Account (if you do).

Use an Existing Account

If you have an account (you’re registered at shogo.io), enter your TouchBistro ID and tap Sign In. (Note this is not your TouchBistro account name. See the step below for where to find the Shogo TouchBistro ID.)

Your TouchBistro ID can be found on your Stores page on Shogo (click Settings | Stores | View Details).

Finally slide Enabled to the green position and tap Done.

Sign Up

If you’re signing up for an account, enter your details and tap Sign Up. TouchBistro will default to your Restaurant Email and Phone.

Connecting

The first time you log into Shogo you will be prompted to select your POS. Select TouchBistro.

Click Settings | Accounting.

Click Company in the right menu and then select whether you want to connect TouchBistro with Quickbooks or Xero.

Shogo will update your store sales data at the end of the day. After your first day closes, return to Settings | Accounting and map your TouchBistro sales data and payments to your QuickBooks or Xero accounts.

 

Return to Integrations

Section 1. Upload Previous Day’s Data

If you need to re-upload data from a previous business day, do the following:

Tap Reupload Date and use the date/time wheel to set the day you wish to upload. Tap Upload to initiate the upload.

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