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Using Worldpay Gift Cards

Taking a Payment with a Worldpay Gift Cards

1. The checkout screen will have a payment option labeled Gift Card. Tap Gift Card.

2. TouchBistro will prompt you to slide the gift card through the reader. You can tap Manual Entry to process the card manually. If your gift cards support QR codes, tap Scan Code and use the iPad camera to scan in the gift card’s QR code.

3. You will see the Charge Amount screen. Tap Pay in Full.

4. Tap Charge to process the payment.

Managing the Gift Card

You can activate/add funds to a gift card, process a refund onto the gift card (return a dollar amount to the card), or view a gift card’s balance from the checkout.

To access the Gift Cards options menu, tap the Information icon associated with the Gift Card link.

Activate Gift Card

Activating a gift card requires Manager approval. If the user is not a manager, they will see a Manager Confirmation screen first before they are shown the Activation screen.

To activate a card:

1. Tap Activate Gift Card.

2. Enter in the amount the customer wants to put on the card.

3. The dialog box will prompt you to slide the card through the reader.

4. Tap Yes to confirm you want to activate the card and load the entered balance.

Reload Gift Card

Reloading a gift card requires Manager approval. If the user is not a manager, they will see a Manager Confirmation screen first before they are shown the Reload screen.

To reload a card:

1. Tap Reload Gift Card.

2. Enter in the amount the customer wants to put on the card.

3. The dialog box will prompt you to slide the card through the reader.

4. Tap Yes to confirm you want to add the entered balance.

Processing a Refund Amount Back Onto a Gift Card

Refunding a purchase made with gift card requires Manager approval. If the user is not a manager, they will see a Manager Confirmation screen first before they are shown the Refund screen.

If a purchase was made with a gift card and you need to process a return and refund the purchase price back onto the gift card, follow these steps:

1. Tap Gift Card Return.

2. Enter the amount to refund.

3. The dialog box will prompt you to slide the card through the reader.

4. Tap Yes to confirm you want to refund the amount to the card.

5. This will return the entered amount to the gift card. For example, if the card’s balance was $10 and you processed a $55 gift card return, the new balance will be $65.

View Remaining Balance on Gift Card

If you wish to check a gift card’s balance before processing it follow these steps:

1. Tap View Balance.

2. The dialog box will prompt you to slide the card through the reader.

Customer Support

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