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Using the Chase Move/5000

Introduction

After you’ve set up the Move/5000, you are ready to start taking payments. This guide will show you how to accept payments as well as process refunds.

Paying with One Card

1. Take the order. When the customer is ready to pay, if you are still in the order screen, do not tap Checkout. Tap Back to return to the floor plan.

2. In this example, table 203 is requesting to pay their bill.

3. To process a payment, first ensure your Move/5000 is displaying the ready screen. The server should enter his/her TouchBistro passcode and tap Enter.

4. For Table No. enter 0. This indicates you want to display the index of all tables with bills. Tap Continue. You can also open a bill directly by entering the bill’s Order number.

5. Locate the table number (Name) and tap the down arrow. Tap the Check amount.

6. Tap Full and tap Payment. If you want to split this payment between two different cards you could tap Split. If you only wanted to pay part of the bill amount with the card, tap Partial.

7. Tap Credit or Debit to pay with a credit or debit card.

8. The customer should now insert, swipe, or tap his/her card.

9. The customer should confirm the amount.

10. The customer should enter his/her PIN.

11. The payment will be approved (or declined). Remove the card.

12. The Move/5000 terminal will print a merchant copy and give the customer a choice of whether or not they want their copy.

13. TouchBistro will automatically close the table after accepting full payment.

Paying by Seat

1. If customers indicate they want to pay their bill but pay by seat, open the table and tap Checkout.

2. Tap Split by Seating. Tap Back and then tap the Back to return to the floor plan screen.

3. To process a payment, first ensure your Move/5000 is displaying the ready screen.

4. The server should enter his/her TouchBistro passcode.

5. For Table No. enter 0. Tap Continue.

6. Tap a table. Here we see the seat split has created four individual checks. Check # will match seat number. Check # 1 would be seat 1. Check # 2 would be seat 2. And so on. It’s important to first select checks that want to pay with credit card or debit card. Leave cash payments to the end. Let’s say seats 1 and 3 want to pay with credit card and seat 2 and 4 want to pay with cash. First, we tap Check 1.

7. Tap Full and Payment.

8. Tap Credit or Debit to pay with a credit or debit card.

9. The customer should now insert, swipe, or tap his/her card.

10. The customer should confirm the amount.

11. The customer should enter his/her PIN.

12. The payment will be approved (or declined). Remove the card.

13. The Move/5000 terminal will print a merchant copy and give the customer a choice whether or not they want their copy.

14. Re-enter your TouchBistro passcode.

15. For Table No. enter 0. Tap Continue.

16. Re-open the table. We can see seat 1 has been paid. Now tap the next seat that wants to pay with plastic. In our example, that would be seat 3.

17. Tap Full and tap Payment.

18. Tap Credit or Debit to pay with a credit or debit card.

19. The customer should now insert, swipe, or tap his/her card.

20. Confirm the amount.

21. The customer should enter his/her PIN.

22. The payment will be approved (or declined). Remove the card.

23. The Move/5000 terminal will print a merchant copy and give the customer a choice whether or not they want their copy.

24. For the two remaining seats that want to pay cash, return to your TouchBistro floorplan and open the table. We can see the two bills that were paid via the Move/5000. For Seat 2 and 4 we can now close these to cash.

Open a Bill by Order Number

By default, your Move/5000 will show you the first 15 bills in your TouchBistro POS. However, if you have more than 15 bills in the system, follow these steps to access bills you cannot see from the Move/5000’s list.

1. First locate the order number of the bill you wish to close with your Move/5000. If the bill is a takeout/delivery/bar tab order, locate it under the appropriate tab. If it is a table, locate it under the Seated Tables tab. However, do not open the bill.

2. The server should enter his/her TouchBistro passcode.

3. In Table No. enter the order number (not the table number) and tap Continue.

4. The Move/5000 will show the corresponding bill.

5. Complete the payment process as normal.

Card Not Present Transaction

A card not present transaction is typically used for phone orders. For example, you prefer to take advanced payment over the phone for a takeout or delivery order.

Follow the normal steps for processing an order and initiating the payment process with the Move/5000.

1. When the Move/5000 prompts you to swipe, insert, or tap the card, use the PINpad keypad to input the customer’s card number and press the green Enter key on the terminal.

2. Enter the card’s expiry date.

3. Enter your Manager ID and password.

4. Tap No.

5. Enter that card’s 3 or 4 digit CVD/CVV on the back of the card.

6. Finally, enter the customer’s postal code. Use the keyboard ¬†button to enter both letters and numbers.

7. Complete the payment as normal.

Refunds

Refunds can be done from under your Closed Bills tab or from under Admin | Bill Guest Check History (typically to refund bills from a past day). In these examples, we’re going look at refunding from your Closed Bills tab.

Doing a Full Refund

1. From your floor plan, tap Orders.

2. Tap the bill you wish to refund and tap the More button. Tap Refund Sale.

3. Tap Full Refund.

4. Double-check the refund and tap < Back. Exit the Order screen. Don’t use the integrated refund option.

5. TouchBistro creates the refund sale invoice under Bar Tabs.

6. The refund sale invoice is automatically named after the bill number of the refunded bill. You’ll soon need to look for this bill in your Move/5000. Do not open the bill unless you need to remove some items that you’re not refunding.

7. Enter your admin or manager TouchBistro passcode.

8. For Table No. enter 0. Tap Continue.

9. Locate the matching bill with Return Sale appended to it.

10. Enter your Manager ID and password.

11. Insert, swipe, or tap the card used to make the original payment.

12. The customer will be prompted to sign the merchant copy of the credit card receipt.

Doing a Partial Refund

These steps assuming you’re refunding a bill for the current day. If the bill that needs to be refunded is from a previous day, find the bill via Bill / Guest Check History.

1. From your floor plan, tap Orders.

2. Tap the bill you wish to refund and tap the More button. Tap Refund Sale.

3. Tap Partial Refund.

4. Swipe left on the items you don’t want to refund and tap Delete.

5. Tap Back and return to the floorplan. Do not tap Checkout.

6. Follow the normal steps for performing a full refund.

Doing a Card Not Present Refund

If the diner cannot come into the venue with his/her card, you can do a refund as long as the diner can read you his/her card number.

1. To do this, follow all the steps for a normal refund until you come to the Tap/Insert/Swipe/Key screen. Use the terminal’s keypad to enter the credit card number.

2. Have the customer read you the expiry date in the form MMYY (e.g., 0622) and enter it.

3. Enter your manager ID and password.

Using TouchBistro Passcodes with the Move/5000

The Move/5000 use the staff member’s TouchBistro passcode to log into the device.

It is important to note the sever’s TouchBistro passcode will print at the top of the credit card slip. You should ensure those with a manager or the admin passcode do not use their passcode to take payments with the device. This can expose these sensitive passcodes to servers.

Customer Support

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