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Updating your TSP100III Firmware

Introduction

From time to time Star releases a firmware update for your TSP100III printers. If you are experiencing connection errors, you should first try to update your printer’s firmware. To do this you need to first download the TSPIII Utility onto one of your iPads and then launch the utility to update your printer’s firmware.

Before You Begin

1. Make sure your TSP100III printer is turned on.

2. Make sure your iPad is connected to your TouchBistro Wi-Fi network.

Download the TSP100III Utility App

1. Open your App store app on your iPad.

2. Tap Search.

3. Tap the Search bar across the top. On the keyboard enter star tsp100 and tap Search on the keyboard.

4. Tap the Download icon.

5. After the app has downloaded, swipe up from the bottom of the screen, or tap your iPad’s Home button and then tap the app on your desktop.

If You Are Prompted to Update the Firmware

The app should autodetect any TSP100III printers on your TouchBistro network and prompt you to update. If you see this prompt, follow these steps.

1. Tap Yes.

2. Verify your printer has been selected () and tap Update.

3. You will be prompted it you want to do the update. Tap Yes.

4. The app will warn you not to turn off your printers.

5. Your printer’s blue and red status lights will start to blink.

6. The update utility will report the firmware was updated. Tap OK.

If You Are Not Prompted to Update the Firmware

The app should autodetect any TSP100III printers on your TouchBistro network and prompt you to update. If you do not see this prompt, follow these steps.

1. Tap Settings at the bottom of the screen.

2. Tap Selected Device.

3. Tap the printer.

4. Verify your printer has been selected () and tap Apply.

5. Scroll down and tap Firmware Updates.

6. Leave the Password field blank and tap OK.

7. Select the firmware update file. It might say something like MOV21 and tap Update.

8. You will be prompted it you want to do the update. Tap Yes.

9. The app will warn you not to turn off your printers.

10. Your printer’s blue and red status lights will start to blink.

11. The update utility will report the firmware was updated. Tap OK.

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