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TSYS Swipers Troubleshooting

Errors

Card Reader Not Detected

If your reader plugs into an audio jack, it might need charging or the iPad volume needs to be turned up. If it plugs into your lighting port, try restarting your iPad and seeing if it is detected. If that fails, the reader may be damaged in some fashion. Please contact your TSYS representative for a replacement.

Batch Error When Manually Trying to Send a Batch

This is an indication you are set up for auto batching.

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

Call us today

North America 1-888-342-0131
United Kingdom +44-0800-051-3311
Latin America +52-55-8526-2122
Rest of the World +1 416-363-5252
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TouchBistro customer support representative wearing a headset and smiling