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TouchBistro Fields that are Customer Facing

Introduction

It may not always be clear which fields you complete in TouchBistro are customer facing (seen by a customer). Spelling errors or inappropriate text can lead to confused, dissatisfied, or angry customers. This guide will walk you through fields or settings screens that are (or can be) customer facing.

Each section will show you where a field (Location) is and what the customer may potentially see (Customer View).

Restaurant Details

Location

Admin | Admin Settings | Restaurant

Customer View

Name, Address, Phone Number, and Business Number (a business registration number) appear to the customer on the guest check. Email, website, and social media details are not customer facing.

Customer Facing Display

Location

Admin | Admin Settings | Customer Facing Display | Welcome Message

Customer View

Your Welcome Message text appears to the customer on your CFD iPad when your cash register is not opened.

Location

Admin | Admin Settings | Customer Facing Display | Message of the Day

Customer View

The Message of the Day text appears to the customer on your CFD when you open your cash register.

Location

Admin | Admin Settings | Customer Facing Display | Thank You Message

Customer View

The Thank You Message appears to the customer on your CFD upon taking and closing a payment.

Tax Names

Location

Admin | Admin Settings | Menu | Tax Settings

Customer View

Tax Names appear to the customer on the guest check, as well as CFD screens, and the Kiosk checkout screen.

Tax Numbers

Location

Admin | Admin Settings | Menu | Tax Settings

Customer View

Tax Numbers appear to the customer on the guest check if they were enabled on the bill/guest check settings page.

Sales Categories

Location

Admin | Admin Settings | Menus | Sales Categories

Customer View

Custom Sales Categories appear to the customer on the guest check.

Menu Categories

Location

Admin | Admin Settings | Menus | Menu Categories

Customer View

Menu category Names appear to the customer on Kiosk and online ordering systems.

Menu Item Names

Admin | Admin Settings | Menus | Menu Items

Customer View

Menu item Names (e.g., “Caesar Salad”) appear to the customer on the guest check, CFD, Kiosk, and online ordering systems.

Menu Item Descriptions

Admin | Admin Settings | Menus | Menu Items

Customer View

Menu Descriptions appear to the customer on the Kiosk.

Menu Item Short Name

Admin | Admin Settings | Menus | Menu Items

Customer View

Typically short names are used for kitchen tickets if the menu item name is too long (exceeds 30 characters).

However, under Advanced you can enable the use of Short Name.

You can enable TouchBistro to use the Short Name on the guest check (receipt) as well.

If that’s enabled, the Short Name field will appear to customers on the guest check.

Modifier Group Name

Admin | Admin Settings | Menus | Item Modifications

Customer View

The modifier Group Name appears to customers on Kiosk and online ordering systems.

Modifier Option Name

Admin | Admin Settings | Menus | Item Modifications

Customer View

The modifier option Names appear (e.g., “Cheddar”) to customers on the guest check, CFD, Kiosk, and online ordering systems.

Discounts

Location

Admin | Admin Settings | Menus | Discounts

Customer View

The discount’s Reason field (e.g., “Birthday”) appears to the customer on the guest check.

Promotional Pricing

Location

Admin | Admin Settings | Menus | Promotional Pricing

Customer View

The Promotion’s Name field (e.g., “Happy Hour Appetizers”) appears to the customer on the guest check.

Auto Gratuity

Location

Admin | Admin Settings | Menus | Gratuity Settings

Customer View

Gratuity Display Name appears to customers on the guest check.

Takeout Types

Location

Admin | Admin Settings | Menus | Takeout Types

Customer View

Location

If you staple the kitchen ticket to the customer’s bag or include it with the customer order, the take out type Name will appear to customers as a banner at the top of the kitchen ticket.

Staff Types

Admin | Admin Settings | Staff | Staff Types

Customer View

The staff type Name (e.g., “Bartender”) will appear to customers on the guest check.

Staff Display Name/Alias

Location

Admin | Admin Settings | Staff | Staff

Customer View

The Display Name/Alias appears on the guest check. First Name/Last Name fields are for internal reporting purposes only.

Table Name

Admin | Admin Settings | Floorplan

Customer View

The Table Name field appears to customers on the guest check. It also appears on the kitchen ticket and will be visible to customers if you include the kitchen ticket with an order.

Thank You Message

Admin | Admin Settings | Bill & Chit | Bills / Guest Checks

Customer View

Messages entered in the Thank You Message field will appear to customers on the guest check.

Custom Modifier Suffix

Location

Admin | Admin Settings | Advanced

Customer View

If you have set up a suffix to that gets appended to custom modifiers, the Custom Modifier Suffix (e.g., “custom”) will be visible to customers on the guest check.

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

Call us today

North America 1-888-342-0131
United Kingdom +44-0800-051-3311
Latin America +52-55-8526-2122
Rest of the World +1 416-363-5252
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