Support & Training
Generic selectors
Exact matches only
Search in title
Search in content

Setting Up the Chase Merchant Services iCT250

This document will guide you through setting up a Chase Merchant Services PIN pad card reader and to process payments with a credit card.

Setting Up a Chase Merchant Services Card Reader

Connecting the Hardware

Connecting the Power Supply to the Splitter

Ensure you plug the power cable into the splitter. The splitter is physically connected to the iCT250. Ensure the iCT250 fully boots up.

To Your Router

Run a CAT5 Ethernet cable between the iCT250’s left most Ethernet port (the other port is a phone jack) and a free LAN port on your router or switch.

Setting Up the iCT250

You will need to determine your iCT250 PIN Pad’s IP Address. To do this access your iCT250 PIN Pad:

1. Ensure your PIN Pad is powered up.

2. Press the .,#* key.

3. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

4. You are now in Menu mode.

5. Use the up and down arrow keys to scroll up and down these menus.

6. Scroll down to Maintenance and press the green PIN pad button to select.

7. Scroll to Download and press the green PIN pad button to select.

8. Scroll to Configure and press the green PIN pad button to select.

9. Scroll to Partial and press the green PIN pad button to select.

10. Scroll to Ethernet and press the green PIN pad button to select.

11. Scroll to Dynamic and press the green PIN pad button to select.

12. Verify the HOST IP/Name is either SECUREVAR.PAYMENTECH.COM or SECURE.PAYMENTECH.COM. If not, enter it. Use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button.

13. Press the green PIN pad button to past by the Host Port screen.

14. Scroll to On and press the green PIN pad button to turn on SSL.

15. Press the green PIN pad button several times to move past the Model, Application Name, and Terminal ID screen.

16. Your PIN pad will print out your new settings.

17. Scroll to Download and press the green PIN pad button to select.

18. Your PIN pad will start to download a number of files. This will take 5-10 minutes.

19. Your PIN pad will print a confirmation the download is complete and then reboot.

20. Wait until it returns to the welcome screen.

21. Press the.,#* key.

22. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

23. Scroll down to Misc. Options and press the green PIN pad button to select.

24. Highlight Semi-Integrated and press the green PIN pad button to select.

25. Highlight Enable SemiInteg and press the green PIN pad button to select.

26. Use the left most navigation button (F1) to select On.

27. You will be returned to the Semi-Integrated screen.

28. Scroll down to Communication Type and press the green PIN pad button to select.

29. Scroll down to Ethernet and press the green PIN pad button to select.

30. Write down the IP address. The device may display a port number (e.g., 1337) or leave this blank. Regardless, enter 1433 as the new port number and press the green PIN pad button to select.

31. Press the red PIN pad button several times to return to the Welcome screen.

Reserve Your iCT250’s IP Address

By default your router will randomly assign any available IP address to your iCT250 and will change these IP addresses from time to time. Hence, you need to set your router to always assign your iCT250 a static, never changing IP address.

Enabling Tips

If tipping is appropriate for your venue, you can setup your PIN pad to allow customers to enter tips.

1. Press the .,#* key.

2. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

2. Scroll to Setup Menu and press the green PIN pad button to select.

4. Scroll down to Trans Options and press the green PIN pad button to select.

5. Scroll down to Tip Options and press the green PIN pad button to select.

6. Scroll down to Tip and press the green PIN pad button to select.

7. Scroll down to Std Tip Only or Std/Auto Tip and press the green PIN pad button to select.

8. Press the red cancel button several times to return to the welcome screen. You’re now ready to accept payments.

Configuring Chase Merchant Services in TouchBistro

1. Open your restaurant on TouchBistro.

2. Log in as Admin.

3. Tap Admin | Admin Settings in the top right hand corner.

4. Tap Payment Gateways under Settings.

5. Tap Chase Merchant Services to enable it as your payment gateway. Ensure there’s a checkmark in the Chase Merchant Services cell row.

6. Tap Setup.

7. Tap Manage Terminals.

6. If this is the first terminal you’re adding, you’ll see “No Terminals Connected”. If not, you’ll see other terminals you’ve added. Tap Add.

7. Give the terminal a name like “Counter” and then tap Select a Model.

8. Enter the IP address and Port you wrote down following the steps under Retrieve the iCT250 PIN Pad’s IP Address. If you want this to be your default terminal, enable Set as Default Terminal for this iPad.

9. Tap Save to return to the Payment Terminal screen to add additional terminals or else return to your floorplan to start processing orders.

Managing Passwords

1. Press the .,#* key.

2. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

3. Use the up and down arrow keys to scroll up and down these menus.

4. Scroll down to Security and press the green PIN pad button to select.

5. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

6. You can use the Security menu to setup and manage passwords.

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

Call us today

North America 1-888-342-0131
United Kingdom +44-0800-051-3311
Latin America +52-55-8526-2122
Rest of the World +1 416-363-5252
Contact
TouchBistro customer support representative wearing a headset and smiling