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Troubleshooting Cloud

Ensure You have Internet Access

Before you can access the cloud site and get TouchBistro to upload data, your TouchBistro network’s AirPort router needs to be connected to the Internet. See this page for how to determine if TouchBistro is communicating with the Internet.

Update to the Latest Version

If you are having cloud issues, ensure you update TouchBistro on your iPads to the latest version. See TouchBistro’s What’s New page to see what is the most current version of TouchBistro.

If you are a Pro user, check to see if there are any updates for your Pro Server and update as well.

Ensure Cloud is Enabled

On your iPad, or one of your iPads if you’re a pro user, access Admin | Admin Settings | Cloud and ensure Cloud Reporting Sync is enabled.


If you are a Standard user (1 iPad) follow the steps below. If you are a Pro user (multi iPad) click this link and follow the steps at that page.

1. On your iPad (or one of your iPads if you’re a Pro user), tap Admin | Admin Settings.

2. Tap Licensing.

3. Tap Remove TouchBistro Account. If you may want to note your Account Name before tapping Remove TouchBistro Account. Your account name is the text after REGISTERED TO:.

4. Tap Continue.

5. Enter your account name and password. Tap Login.

Note: If you can’t remember your password, access your cloud site and follow these directions.

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

Call us today

North America 1-888-342-0131
United Kingdom +44-0800-051-3311
Latin America +52-55-8526-2122
Rest of the World +1 416-363-5252
TouchBistro customer support representative wearing a headset and smiling