Moneris has recently confirmed that after May 1, 2018 they will no longer be supporting the IPP320 V2 payment terminal. 

If you are currently using the IPP320 V2, you must upgrade to the IPP320 V11 hardware before May 1, 2018 in order to maintain payment processing with Moneris. To determine if you’re using a V2 payment terminal see this guide. 

The good news? It’s easy to upgrade and you’ll be getting a better product. The IPP320 V11 payment terminal offers a more secure solution with tip & tap, store and forward for offline payments, better support for gift cards, and much more.

Your TouchBistro POS system will not be affected by this change but you must complete the following steps to ensure your Moneris service is uninterrupted:

  1. Email or Call TouchBistro ASAP at v11upgrade@touchbistro.comor 1 888-342-0131 / option 8. You will need to supply TouchBistro with the following information in your email or on the phone call:
    • Your Business information: usiness name (as registered with Moneris)
      Contact name
      Phone number
    • Required: TID (Terminal ID), MID (Merchant ID), or ECR
    • Total number of IPP320 Terminals
    • Are you using integrated gift cards (e-Select Plus)?


  1. TouchBistro will request a new terminal from Moneris on your behalf.
  2. Moneris will send you a new payment terminal.
  3. Once you receive the terminal, call TouchBistro for a new terminal installation.
Phone: 1 888-342-0131 option 8