"It’s incredibly user-friendly, which makes managing our reservations easier. We know what business is coming through the door each night, and it’s guaranteed sales as long as people show up. We’re able to better manage our time, so that the entire restaurant isn’t sitting all at once at 6:30. The system helps us deliver better service because it evens out the flow on the kitchen and allows for dishes to be perfectly prepared. On top of that, when we see who hasn’t confirmed, I can send a message through TouchBistro Reservations or call to confirm. Or if the guest is running late for their reservation, I can send them a message to see if they’re still coming. It’s very easy to use!"
The Fat Cow & Oyster Bar
Langley, BC, CAN
"Before the reservation system, everything was done manually. You had to have the servers tell you when you when they were printing checks, and you would walk around the room to see who was on dessert. Now, the minute a check gets printed, you can look at the screen and tell a guest, 'I have something coming up now, within the next 5 to 10 minutes.'"
Toronto, ON, CAN
"Our capacity is approximately 70 and we have a small space, so managing that space is key. Before using Reservations, we were using pen and paper – it was pretty painful. We chose the platform because we were getting busier and it was getting hard to do it manually. I love being able to have two-way communications with customers. On busy nights, we’ll be about 80% to 90% full. So the day before or day of, I can text anyone who hasn’t confirmed. If they decline, I have a hole to fill, but at least it gives me a better lead time – especially with large groups. TouchBistro Reservations is an invaluable tool and the insights it provides has helped us adjust our seating times so we're providing the best customer experience while filling and turning tables as efficiently as possible."
Toronto, ON, CAN