Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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WorldPay Troubleshooting

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Errors

Card Reader Not Detected

If your reader plugs into an audio jack, it might need charging or the iPad volume needs to be turned up.. If it plugs into your lighting port, try restarting your iPad and seeing if it is detected. If that fails, the reader may be damaged in some fashion. Please contact your WorldPay representative for a replacement.