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TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

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You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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What’s New in TouchBistro 8.1

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Chapter 1. What’s New?

When you open TouchBistro after the update, you will be required to complete an affirmative acknowledgment of our updated Terms of Service and Privacy Policy. Consult these notes for instructions.

TouchBistro has added more improvements to the Order screen. As well TouchBistro now offers an iWL220 integration with Chase Paymentech (this update is for Canada only).

Consult these release notes for full details on these changes along with other significant improvements.

Chapter 2. Updated Terms and Conditions

We’ve updated our Terms and Conditions screen to comply with the new General Data Protection Regulation (GDPR).

When you update TouchBistro to a new version you will be required to actively affirm acceptance of both the Terms of Service and the Privacy Policy. You will not be able to tap Done until Terms of Service and Privacy Policy have been actively affirmed.

To begin the affirmation process, open Terms of Service. Scroll to the bottom. After a brief pause, the Accept button will undim. Tap Accept. (The terms of service depicted in these release notes are for illustrative purposes only. See the TouchBistro app’s Terms of Service screen for complete and up-to-date terms.)

Repeat for Privacy Policy.

Both will now be checked and you can tap Done.

You can find a copy of the privacy policy and the terms of service on our web site. We strongly advise you to review each:

https://www.touchbistro.com/privacy-policy/

https://www.touchbistro.com/terms-of-service/

Chapter 3. Order Screen

We’ve added additional improvements to our Order screen, building on changes started with version 8.0.

Section 1. Improved Organization

Orders like takeout, delivery, and bar tabs can start to become overwhelming during rush periods. To help manage and expedite such orders, we’ve improved the layout of the Order screens and added quick search functionality.

Section 2. Layout Changes

Takeout and Delivery orders are now better separated by high contrast headers. As well, the number of unpaid Takeout and Delivery orders are highlighted.

In previous versions, orders were identified by the date and time the order was open. We’ve changed this to show the elapsed time since the order was started. This helps you more quickly spot overdue orders and orders that need priority attention.

Section 3. Bill Preview

If you want to see items ordered and customer information, you can now click on an order and view this information via the new bill preview window. In previous versions, you would have had to open the order to see the order details and then edit order info to see customer information like phone number and address.

You can use the new search field at the top to search orders by provided customer information or bill total. The search uses a fast pattern-matching process.

For example, if you want to quickly find an order based on customer phone number, start entering digits in the phone number. The Order screen will quickly filter on orders that match digits as you enter them.

In the example above, we’re searching for orders with 43 in the phone number. After entering 43, the search function pattern matches on the 43 in two takeout order phone numbers. As well, the search query pattern matches on the 43 in the delivery order’s $43.95 order total.

In this example, we’re searching on any order with the name Cathy.

We can further filter results by adding a more specific search parameter (for example “cathy lee” vs “cathy”).

Section 5. Editing the Order

Previously if you wanted to open the order’s Order screen, you would tap on the order. Tapping on an order, as noted, now provides you with a preview of the order and customer information.

To open the order to add additional items, void items, add discounts, or close the order with a payment, tap on the order and tap Edit Order.

If your iPad is running iOS11 and above, you can also right swipe fully on the order to access the Checkout screen.

Section 6. Printing a Guest Check

You can now quickly print a guest check for an order by tapping the order and then tapping the Printer button.

On the Closed Bills screen, you can tap the Reprint button to quickly issue a copy of the closed guest check.

Section 7. Options

To access Order options like Change Waiter, Transfer to Table, Merge Takeout, Edit Info, and Delete Order, you now tap the More button. The Information icon has been removed.

Similarly, on the Closed Bills screen, you can now access Refund Sale, Reorder, Edit Payments, and other options by tapping the More button.

You can also display the options menu by tapping on the bill preview.

Chapter 4. Chase Paymentech iWL220 Support (Canada)

In 8.1, we’ve added support for Chase Paymentech’ wireless tableside iWL220 payment terminal.

This device is only available for use with Pro server (i.e., multi iPad) setups. You cannot use the iWL220 with a single iPad solution.