Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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What is Checkmate?

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Checkmate is an online ordering integration that helps aggregate orders from various third-party online ordering platforms (Ubereats, Foodora, ChowNow, etc.). When integrated with TouchBistro, orders from your third-party online ordering platforms will be automatically posted to your TouchBistro Online Orders tab (available from Orders).

The TouchBistro Checkmate integration is not a replacement for the tablets supplied by your third-party online ordering platforms. You must not disconnect those as you will still need those online. If you turn off your third-party online ordering platform’s tablet, the online ordering platform will assume your restaurant is not open. As well, you need it connected to manage issues like order cancelations.

Note for Canadian users: Checkmate does not integrate with Skip the Dishes.

 

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