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Using the Moneris iWL220

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Chapter 1. Using the IWL220

1. You should be at the login screen EMPLOYEE LOGIN SWIPE/ENTER ID.

2. Enter a server passcode. This is the same passcode the server uses to log into TouchBistro. Server passcodes can be found on the Edit Staff screen. Note: the iWL220 will not accept a one or two digit passcode. If you have any staff members assigned 1 or 2 digit passcodes, open the staff profiles and give the staff member a passcode of at least 3 digits.

3. Enter a table number or press the green OK button to get all available tables (up to 15 tables).

4. Select a table / check and follow on screen prompts to pay.

5. After payment is successful, the terminal will send it to Pro server.

6. You will see TABLE CLOSED on the terminal.

Note: The iWL220 will only return tables that are not currently being viewed on TouchBistro.

Section 1. Paying with One Card

If the customer is paying the bill in full with a single credit or debit card, follow these steps.

1. Ensure you are logged into TouchBistro with your proper passcode.

2. Take the order. When the customer is ready to pay, if you are still in the order screen, do not tap the Checkout icon. Tap the Home icon to return to the floor plan.

3. In this example table 13 is requesting to pay their bill.

4. On the iWL220, enter your TouchBistro passcode at the Employee Login screen. For example, if your TouchBistro passcode is 111, enter 111 via the iWL220 keypad.

5. Press the green OK button.

6. If TouchBistro was set up to find bills by table you will see a list of open tables and their amounts (up to 15 tables/orders). If TouchBistro was set to display by order number, you will see a list of order numbers and their amounts. Use the scroll buttons to highlight a table. In this example, we’re going to close table 13.

Note: Staff members will only see their tables or orders. If you login with the Admin passcode you will be able to see all tables and orders. If you give a Staff Type the Can Manage Payment Gateways manager permission, any staff member assigned that staff type will be able to to see all tables and orders.

7. Press the green OK button.

8. The iWL220 will open the table details. Across the bottom it will give you payment options. To pay the bill in full, press the TOTL button. If the customer wants to split the payment between two or more cards, press the PARTL button.

9. Tap the green OK button to take a credit card or debit card payment. We’ll see later the function of the Cash option.

10. When you see CUSTOMER PRESS OK TO CONTINUE, pass the iWL220 to the customer and prompt the customer to follow the on screen instructions.

11. After the customer presses the green OK button, the customer will be asked to approve the bill total. Again the customer should press the green OK button.

12. The iWL220 will prompt the customer to add a tip.

13. If yes, the iWL220 will prompt the customer to enter a tip amount. It can be one of the default percentage amounts or another amount. The customer should press the green OK button to select the tip. The suggested tip amounts used by the iWL220 are those set under Bill / Guest Check customization on TouchBistro. If you change the tip guide on your Bill / Guest Check screen, you will need to re-download your restaurant via the iWL220.

14. If OTHER was selected, the iWL220 will prompt the customer to select either an alternative percentage or a fixed amount. The customer should press the green OK button to select.

15. Here we’ll assume the customer selects an alternative percentage. The customer should enter the tip percentage press the green OK button.

Note, tips left on credit cards are assigned to the owner of the table. If another staff member clocks in and processes the payment, the tip will be assigned to the table owner, not the clocked-in staff member who takes the payment. For example, Sally opens and serves the table. During her break James clocks in and the table asks to pay. James processes the payment. The tip left on the credit card will be assigned to Sally.

16. The iWL220 prompts the customer to confirm the total with the tip. The customer should press the green OK button to confirm.

17. The customer will now be prompted to insert or swipe his/her card. If for some reason the swipe or chip fails, you can key in the card number and press the green OK button to do a manual card entry. Follow the on-screen prompts.

18. The customer may be prompted to enter a PIN and press the green OK button.

19. The iWL220 will prompt the customer to return the unit to the server.

20. The server should press the green OK button to see the approval message and see any additional instructions.

21. The iWL220 will prompt to print merchant and customer copies of the receipt. Press the green OK button when prompted.

22. After printing out the copies, the iWL220 will display a sending screen and indicate it’s closing the table on TouchBistro.

23. Returning to your floor plan, you will see the table is now closed.

See Also

VIDEO: USING THE MONERIS iWL220

Section 2. Paying by Seat

1. If customers indicate they want to pay their bill but pay by seat, open the table and tap the Checkout icon.

2. Tap Split by Seating. Tap Back and then tap the Home icon to return to the floor plan screen.

3. On the iWL220, enter your TouchBistro passcode at the Employee Login screen. For example, if your TouchBistro passcode is 111, enter 111 via the iWL220 keypad.

4. Press the green OK button.

5. If TouchBistro was set up to find bills by table you will see a list of open tables and their amounts. If TouchBistro was set to display by order number, you will see a list of order numbers and their amounts. Use the scroll buttons to highlight a table. In this example, we’re going to close table 14.

6. Press the green OK button.

7. You will see split seats and their amounts due represented in the iWL220 Select Check screen. Scroll to the first seat that offers payment and press the green OK button. In this example, Seat 3 is the first to offer payment.

8. Press the TOTL button to pay seat 3’s check off in full.

9. Tap the green OK button to take a credit card or debit card payment. We’ll see later the function of the Cash option.

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10. When you see CUSTOMER PRESS OK TO CONTINUE, pass the iWL220 to the customer and prompt the customer to follow the on screen instructions.

11. After the customer presses the green OK button, the customer will be asked to approve the bill total. Again the customer should press the green OK button.

12. The iWL220 will prompt the customer to add a tip.

13. If yes, the iWL220 will prompt the customer to enter a tip amount. It can be one of the default percentage amounts or another amount. The customer should press the green OK button to select the tip. The suggested tip amounts used by the iWL220 are those set under Bill / Guest Check customization on TouchBistro. If you change the tip guide on your Bill / Guest Check screen, you will need to re-download your restaurant via the iWL220.

14. The iWL220 prompts the customer to confirm the total with the tip. The customer should press the green OK button to confirm.

15. The customer will now be prompted to insert or swipe his/her card. If for some reason the swipe or chip fails, you can key in the card number and press the green OK button to do a manual card entry. Follow the on-screen prompts.

16. The customer may be prompted to enter a PIN and press the green OK button.

17. The iWL220 will prompt the customer to return the unit to the server.

18. The server should press the green OK button to see the approval message and see any additional instructions.

19. The iWL220 will prompt to print merchant and customer copies of the receipt. Press the green OK button when prompted.

20. The iWL220 displays the remaining seats for payment. Select another seat and repeat these steps to close the seat with a credit or debit card.

21. However, if a customer offers cash or some other non-integrated payment (like a groupon or a check), press the TOTL button.

22. Scroll down and select the CASH option on the tender screen.

23. The iWL220 will issue customer and merchant approvals indicating a cash payment.

24. If you look at the TouchBistro Checkout screen, you will see iWL220 transmits the cash payment to TouchBistro and TouchBistro marks the seat as paid by cash.

25. You will again be returned to the remaining checks. Repeat the steps here to either close the remaining seat(s) with a credit/debit card or cash.

26. Once all seats are closed, the iWL220 will signal TouchBistro to close the table.

Section 3. Splitting a Check Evenly

If your customers want to split a bill evenly, follow these steps.

1. Take the order. When the customer is ready to pay, if you are still in the order screen, do not tap the Checkout icon. Tap the Home icon to return to the floor plan.

2. On the iWL220, enter your TouchBistro passcode at the Employee Login screen. For example, if your TouchBistro passcode is 111, enter 111 via the iWL220 keypad.

3. Press the green OK button.

4. If TouchBistro was set up to find bills by table you will see a list of open tables and their amounts. If TouchBistro was set to display by order number, you will see a list of order numbers and their amounts. Use the scroll buttons to highlight a table. In this example, we’re going to close table 14.

5. Press the green OK button.

6. Press the SPLT button.

7. Enter the number of payers and press the green OK button.

8. Tap the green OK button to take a credit card or debit card payment.

9. When you see CUSTOMER PRESS OK TO CONTINUE, pass the iWL220 to the customer and prompt the customer to follow the on screen instructions.

10. After the customer presses the green OK button, the customer will be asked to approve the bill total. This total will represent the bill’s total divided by the number of customers. Again the customer should press the green OK button.

11. The iWL220 will prompt the customer to add a tip.

12. If yes, the iWL220 will prompt the customer to enter a tip amount. It can be one of the default percentage amounts or another amount. The customer should press the green OK button to select the tip. The suggested tip amounts used by the iWL220 are those set under Bill / Guest Check customization on TouchBistro. If you change the tip guide on your Bill / Guest Check screen, you will need to re-download your restaurant via the iWL220.

13. The iWL220 prompts the customer to confirm the total with the tip. The customer should press the green OK button to confirm.

14. The customer will now be prompted to insert or swipe his/her card. If for some reason the swipe or chip fails, you can key in the card number and press the green OK button to do a manual card entry. Follow the on-screen prompts.

15. The customer may be prompted to enter a PIN and press the green OK button.

16. The iWL220 will prompt the customer to return the unit to the server.

17. The server should press the green OK button to see the approval message and see any additional instructions.

18. The iWL220 will prompt to print merchant and customer copies of the receipt. Press the green OK button when prompted.

19. The iWL220 will now indicate the amount remaining and prompt to pay the next portion of the bill. Repeat the process until the bill is closed.

Note: if the next customer wants to pay with cash or a non integrated payment, instead of selecting CR/DB PAYMENT on the Tender screen, the server should select CASH.

Section 4. Working with Orders

The iWL220 will also display open orders (takout, delivery or bar tabs). Instead of table numbers, the iWL220 will display the name entered when creating the order.

For example, on TouchBistro we have the open bar tabs Tim and Tina.

If you log into the iWL220 and you’re viewing by tables, you will see these open takeout/delivery orders and bar tabs with their matching names.

Chapter 2. Closing Your Batch

1. From the Employee Login screen, press the pound # key once.

2. Scroll down to REPORTS and press the center Enter key.

3. Press the center Enter key to select CLOSE BATCH.

4. Select YES.

5. Your batch close confirmation will be printed out and you will be returned to the Employee Login screen.

Chapter 3. Performing Refunds with the iWL220

Section 1. Refunding a Bill before you Close Your Day

1. From your floor plan, tap Orders.

2. Tap the Information icon associated with the bill you want to refund and tap Refund Sale.

3. After tapping Refund Sale, TouchBistro creates the refund sale invoice under All Bar Tabs.

4. The refund sale invoice is automatically named after the bill number of the refunded bill. In this example, created a Refund Sale invoice for bill 9242. You’ll soon need to look for this bill in your iWL220. Do not open the bill unless you need to remove some items that you’re not refunding.

5. On the iWL220, enter your TouchBistro passcode at the Employee Login screen. For example, if your TouchBistro passcode is 111, enter 111 via the iWL220 keypad.

6. Press the green OK button.

7. If TouchBistro was set up to find bills by table you will see a list of open tables and their amounts. If TouchBistro was set to display by order number, you will see a list of order numbers and their amounts. Use the scroll buttons to highlight the bill name/number with the negative price.

8. Press the green OK button.

9. Select Refund.

10. Swipe the Admin card when prompted.

11. Locate the authorization number on the bill and enter in on the iWL220 via the keypad. Press the green OK button. If you do not have the original receipt, you can locate it via the Bill / Guest Check History option.

12. Tap, insert, or swipe the original credit card when prompted.

13. The iWL220 will give you an approval message and print out customer and merchant copies of the refund receipt.

14. Return to All Closed Bills and you’ll see your refund invoice is closed.

Section 2. Finding Previous Days Bills and Authorization Numbers

1. Log in as either an Admin or a Manager.

2. Access Admin | Bill / Guest Check History. If you logged in as a manager, access Options | Bill / Guest Check History.

3. Set a date/time range wheels to search for the customer guest check and tap Refresh.

4. You will see a list of closed bills and the pre-tip amount.

5. Tap on the bill and locate the authorization number at the bottom of the bill image. Tap the bill image and select Refund Sale. Follow the normal refund steps above.

6. If you have a large number of bills, you can tap the Search button to help filter the results.

Section 3. Using Standalone Mode

If advised by support, you can also do refunds using standalone mode.

1. After entering standalone mode, press the pound # key.

2. Scroll down to TRANSACTIONS and press the center ENTER key.

3. Scroll down to REFUND and press the center ENTER key.

4. Swipe your Admin Card.

5. Enter the amount you want to refund. You can refund the full amount or a partial amount.

6. Press the green OK button.

7. Enter the authorization code found on the credit card receipt. If you don’t have the original credit card receipt, you can find the authorization number on TouchBistro under Bill / Guest Check History.

8. Press the green OK button.

9. You will get an approval message. Remove the card.

10. Follow any other instructions on the screen. For example, you may be required to obtain a signature.

11. You will be returned to the ready the Enter Amount screen.

12. Return the iWL220 to Restaurant Mode. Follow these steps.

Section 4. Voiding a Transaction

If the batch has not yet been submitted and you need to void an entire payment to correct an error, you should use the void procedure. You cannot void a partial amount. You must void the full amount, including any tip added via the customer. You cannot void a payment if the payment was in a batch that was previously submitted.

1. Ensure you’re in Standalone mode.

2. Press the pound # key.

3. Scroll down to VOID-PURCHASE and press the center Enter key.

4. Swipe your Admin Card.

5. Enter the full amount to void, including any tip.

6. Press the green OK button.

7. Enter the authorization code found on the credit card receipt.

8. Press the green OK button.

9. You will get an approval message. Remove the card.

10. Follow any other instructions on the screen. For example, you may be required to obtain a signature.

11. You will be returned to the ready the Enter Amount screen.

12. Return the iWL220 to Restaurant Mode. Follow these steps.

Section 5. Balancing the Refund into TouchBistro If You Used Standalone Mode

Because you have to process refunds in Standalone mode, the iWL220 does not transmit refund/void information to TouchBistro. To ensure your end of day figures balance, you need to create a return sale invoice and close it out to a non-integrated refund. We’ll assume your refunded invoice still exists under the All Closed Bills tab but you can also do the same steps for a bill found under Bill/Guest Check History.

Tap the Information icon associated with the bill you voided/refunded via Stand Alone mode and tap Refund Sale.

1. After tapping Refund Sale, TouchBistro creates the returned sale invoice under My Bar Tabs. So tap that.

2 The refund sale invoice is automatically named after the bill number of the voided or returned bill. In this example, created a Refund Sale invoice for bill 9242. To look for the tab named 9242 Refund Sale. Tap it to open it.

3. When you open the refund sale invoice, you will notice all items in the voided bill are negative quantities. If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the returned tax. Tap the Checkout icon to close out this return invoice.

4. Tap the Non-Integrated Credit Refund option.

5. Tap the card type that was refunded (for example MasterCard).

6. Tap Full Refund.

7. Close the sales return invoice.

8. Your end of day will properly reflect the original bill and the matching void/return. In the example pictured above, we’ll assume we’ve only performed a single transaction for the day. An order for $39.52 which was then voided and matched with a $39.52 return.

 

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