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Using the Chase iWL220

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Chapter 1. Using the IWL220

Section 1. Paying with One Card

1. Take the order. When the customer is ready to pay, if you are still in the order screen, do not tap the Checkout icon. Tap the Home icon to return to the floor plan.

2. In this example table 13 is requesting to pay their bill.

3. To process a payment, first ensure your iWL220 is displaying the ready screen.

4. The server should enter his/her TouchBistro passcode. Press the green Enter button.

5. Press a number on the PINpad to select a displayed table. For example, to accept a payment for table 13, press 3 on the PINpad.

6. You can use the rightmost function buttons under the screen to scroll down to tables or orders not display. Use the center button to select.

7. Press the green Enter button to confirm this is the correct table.

8. Use the rightmost function key to select Full. If the customer only wishes to put part of the bill on the offered card, select Partl. Split allows you to split the check. See seat splitting below for more details on how to split by seat.

9. Press the left most function key to confirm again.

10. At this point, you can pass the PINpad to the customer. Have the customer confirm by pressing the leftmost function key.

11. The customer can press 1 to enter a percentage tip, 2 to enter a hard dollar tip, or 3 to leave no tip.

12. If the customer selects the percentage method, he/she can select a predefined tip percentage or press 4 on the PINpad to enter a customer specified tip percentage.

13. The customer should then press the leftmost function key to accept the total amount to charge with tip.

14. The customer should now insert, swipe, or tap his/her card.

15. If a chip card is inserted, the customer will be prompted to enter his/her PIN.

16. After approval, the customer is prompted to remove his/her card.

17. The PINpad will print a merchant copy of the credit card receipt.

18. You or the customer can accept or decline the printing of a customer copy of the credit card receipt.

Section 2. Paying by Seat

1. If customers indicate they want to pay their bill but pay by seat, open the table and tap the Checkout icon.

2. Tap Split by Seating. Tap Back and then tap the Home icon to return to the floor plan screen.

3. To process a payment, first ensure your iWL220 is displaying the ready screen.

4. The server should enter his/her TouchBistro passcode. Press the green Enter button.

5. Press a number on the PINpad to select a displayed table. For example, to accept a payment for table 14, press 3 on the PINpad. An * symbol after the table number indicates this table has a seat split set up in TouchBistro.

6. You can use the rightmost function buttons under the screen to scroll down to tables or orders not display. Use the center button to select.

7. Select the check that wishes to pay. Check # will match seat number. C#1 would be seat 1. C#2 would be seat 2. And so on.

8. Press the green Enter button to confirm this is the correct table.

9. Use the rightmost function key to select Full. If the customer only wishes to put part of bill on the offered card, select Partl.

10. Press the leftmost function key to confirm again.

11. At this point, you can pass the PINpad to the customer. Have the customer confirm by pressing the leftmost function key.

12. The customer can press 1 to enter a percentage tip, 2 to enter a hard dollar tip, or 3 to leave no tip.

13. If the customer selects the percentage method, he/she can select a predefined tip percentage or press 4 on the PINpad to enter a customer specified tip percentage.

14. The customer should now insert, swipe, or tap his/her card.

15. If a chip card is inserted, the customer will be prompted to enter his/her PIN.

16. After approval, the customer is prompted to remove his/her card.

17. The PINpad will print a merchant copy of the credit card receipt.

18. You or the customer can accept or decline the printing of a customer copy of the credit card receipt.

19. Your iWL220 will return you to the ready screen.

20. If another seat wants to pay with a credit card enter your passcode. Press the green Enter button.

21. Press a number on the PINpad to select a displayed table. For example, to accept a payment for table 14, press 3 on the PINpad. An * symbol after the table number indicates this table has a seat split set up in TouchBistro.

22. You can use the rightmost function buttons under the screen to scroll down to tables or orders not display. Use the center button to select.

23. We can see C#1 is no longer in the list as it’s been paid in full. In this example Seat 2 (C#2) wants to pay with cash but Seat 3 (C#3). So select C#3. Repeat for all seats that want to pay with credit card. Seats that want to pay with cash or some other non-integrated payment need to be processed after all integrated payments are completed with the iWL220.

24. Process Seat 3 and all other seats that need to be processed with the iWL220 following the steps above.

25. For the seats that wan to pay by a non-integrated method, for example, cash, reopen the table, proceed to the Checkout screen. Tap the seat that wishes to pay. You’ll notice seats that have paid will be marked with PAID.

26. Enter how much cash was offered by the customer and tap Pay.

27. Close the seat.

Section 3. Processing a Card Not Present Transaction

A card not present transaction is typically used for phone orders. For example, you prefer to take advanced payment over the phone for a takeout or delivery order.

1. Follow the normal steps for processing an order and initiating the payment process with the iWL220 (see Paying with One Card).

2. When the iWL220 prompts you to swipe, insert, or tap the card, use the PINpad keypad to input the customer’s card number.

3. Enter the card number and then press the green Enter button.

4. You will be prompted to enter the card’s expiry date.

5. Enter the 3 or 4 digit security number (CVC). It’s usually found on the back of the card.

x

6. Press the right-most function key to select a card not present transaction.

7. Complete the payment as normal.

Chapter 2. Performing Refunds with the iWL220

Section 1. Refunding a Bill Before You Close Your Day

1. From your floor plan, tap Orders.

2. Tap the refund invoice and then tap the More button. Tap Refund Sale.

3. After tapping Refund Sale, TouchBistro creates the refund sale invoice under All Bar Tabs.

4. The refund sale invoice is automatically named after the bill number of the refunded bill. In this example, created a Refund Sale invoice for bill 9254. You will need to look for this bill in your iWL220. Do not open the bill unless you need to remove some items that you’re not refunding.

5. Enter your admin or manager TouchBistro passcode. Press the green Enter button.

6. Locate the matching bill with Return Sale appended to it.

7. You can use the rightmost function buttons under the screen to scroll down to tables or orders not display. Use the center button to select.

8. Press the green Enter button to confirm to amount to refund.

9. Press the left most function key to confirm again.

10. Insert, swipe, or tap the card used to make the original payment.

11. After the return is approved, the customer is prompted to remove his/her card.

12. Return to All Closed Bills and you’ll see your refund invoice is closed.

Section 2. Refunding a Bill After You’ve Closed Your Day

1. Login as either an Admin or a Manager.

2. Access Admin | Bill / Guest Check History. If you logged in as a manager, access Options | Bill / Guest Check History.

3. Set a date/time range wheels to search for the customer guest check and tap Refresh.

4. You will see a list of closed bills and the pre-tip amount.

5. Tap on the bill and locate the authorization number at the bottom of the bill image. Tap the bill image and select Refund Sale. Follow the normal refund steps above.

6. If you have a large number of bills, you can tap the Search button to help filter the results.

Chapter 3. Closing Your Batch

1. From the Employee Login screen, press the pound # key once.

2. Press 3 to select Settlement.

3. Enter your Manager Password. If your password uses letters, use the F key on the keypad to change your number to a letter. For example, to get P press 7 then F key until a capital P appears. Press the green Enter button when you’ve entered your manager passcode. Chase should have given you a default password. If not, try P123456 or CPS2468.

4. Press the leftmost function button to submit the batch. The iWL220 will print your batch report.

5. If you wish to have a detailed report (charges by credit card type), press the leftmost function button.

 

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