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TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Using Cloud Reporting

Print

Chapter 1. TouchBistro POS App Version Number

Cloud reporting is incompatible with versions of TouchBistro lower than version 7.2.3.

Chapter 2. Ensure You have Internet Access

Before you can access the cloud site and get TouchBistro to upload data, your TouchBistro network’s AirPort router needs to be connected to the Internet. See this page for how to determine if TouchBistro is communicating with the Internet.

Chapter 3. Signing In

Sign in with your TouchBistro User Name (also referred to as your Account Name) and Password. If you’ve lost either or both, see this document.

Depending on browser type (Chrome, Safari, etc.) your browser may try to auto fill the User Name and Password fields. If these were not input correctly the first time or your details have changed, your browser may auto fill these incorrectly. You should clear your auto fill details. Each browser has a different method for doing this. This page will help you remove these details popular browsers.

Chapter 4. Adjusting the Reporting Range

To adjust the day or date range of any cloud report, click the Calendar control in the top right.

Range

Description

Today

By default, reports from Midnight to Midnight. In other words, if today is November 10, today gets the range from November 10 12:00:01 AM to the end of November 10 as the clock ticks over from November 10 11:59:59 pm to Midnight of November 11. You can set a custom start day under Account Settings.

Yesterday

By default, reports from Midnight to Midnight of the day before.

Last 7 Days

Reports on today plus 6 days previous.

Last 30 Days

Reports on today plus 29 days previous.

This Month

Reports on today and all days in the current month previous to today. For example, if today is Nov 17, the range will be Nov 1-17.

Last Month

Reports on all days in the previous month. For example if Today is Nov 17, the range will be Oct 1 – Oct 31.

Custom Range

Select a start date/time and an end date/time.

Section 1. By Day or Week

Some reports give you the option to view by a specific day or seven days.

To show the report for a specific day, click Day and then select the day. Click Apply.

To show the report for a specific seven day period, click Week. Click the date drop-down dialog and click on the first day of the desired seven day period. TouchBistro cloud will highlight the period. Click Apply.

Chapter 5. Specificity

Bar charts usually have a hover feature. If you hover over a specific bar, the cloud page will give you the exact sales figure.

Many reports have a Search dialog box. You can use this dialog to filter results based on a key term.

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For example, the Items report can potentially give you a long list of items sold.

However, if you’re only interested in burgers, you can enter “burger” in the search dialog box and quickly filter the list to any item that contains “burger”.

Chapter 7. Dashboard

The Dashboard will give you a snapshot look at sales data for a particular day or for a specified seven day period. If viewing by day, by default it will show you the previous day’s results. Click Show Week to show a specific seven day period. Click Show Day to return to day mode. Click the Calendar control in the top right to select another day or the last day of the desired week.

Dollar values are before tax. Dollar values under Tender Types include tax and auto grats (if auto grats are set in TouchBistro to be treated differently from tips).

Chapter 8. Revenue Reports

Section 1. Gross Margin by Day

Gross Margin by Day represents before tax sales totals less and do not include gratuity. It also provides a gross margin based on labor and food costs. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

At top, a bar chart gives you a visual indication of sales over the selected reporting range (for example, the last 7 days).

The By Day report shows you exact sales totals by day. You can sort by:

Option

Description

Bill Count

The number of bills closed for that day.

Gross Sales

The sales totals (pre-tax, does not include gratuity) for the day. The Gross Sale total includes items voided as well as items at their pre-discount price.

Total Discounts & Voids

The value of voids (items voided after they were sent to the kitchen) authorized by a manager or admin as well as the value of discounts and promotions.

Net Sales

The sales total for day less discounts and voided items.

Menu Item Cost

A total of all items sold based on their Menu Item Cost setting.

Labor Cost

The day’s labor cost. This figure will be the same as the Labor Cost figure in the Hours Summary report.

Margin

The gross margin: net sales less the menu item cost and the labor cost.

Note: This figure will not be accurate until your staff have all signed out, giving you an accurate labor cost report. You should not use the Gross Margin by Day report for real time reporting.

Section 2. Drill Down

The Drill Down report gives you an hour-by-hour break down of sales by Section, Sales Category, Menu Category, and/or Menu Item. Use the checkboxes at the top to indicate how you want sales grouped. The Drill Down report also gives you a visual “heat map” of sales. Darker the green, higher the sales.

Click Show Week to show a specific seven day period. Click Show Day to return to day mode. Click the Calendar control in the top right to select another day or the last day of the desired week.

You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

Section 3. Heat Map/Time of Day

The Time of Day report gives you a “heat map” at the top. The Time of Day heat map gives you a visual representation of sales totals for each hour of each day over the given reporting range. The heat map can be useful for staffing, understanding your core hours.

The By Day table gives you totals for each day over the given reporting range. You can sort by:

Option

Description

Total

Total sales for that day over the given reporting range.

Quantity

Number of bills closed.

Min

The minimum bill closed.

Max

The maximum bill closed.

Average

The average bill.

Chapter 9. Sales

Section 1. Sales by Menu Category

Sales by Category gives before tax sales totals of your menu categories for the given date range. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The By Menu Category table gives you sales figure for each menu item. You can sort by:

Option

Description

Menu Category

Your configured menu categories (“mains”, “appetizers”, etc.)

Menu Item Quantity

The actual number of items ordered and billed within that category. This does not include voids.

Voids

The value of voids (items voided after they were sent to the kitchen) authorized by a manager or admin in this category.

Sales

The sales total for each category. Totals do not include tax and gratuity. If items in the category were discounted, Sales totals represent the post-discount amount paid.

Section 2. Sales by Menu Item

Menu Sales gives you three bar charts for sales over the given reporting range. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

Chart

Description

Sales Percentage

Sales for each menu category over the reporting range. Each category is represented as a percentage of total sales.

Sales Categories

Sales for each sales category over the reporting range. By default you will have food and alcohol categories but you might have set up additional categories like “Merchandise” or “Game Rentals”. Totals do not include tax and gratuity.

Menu Categories

Sales for each menu category over the reporting range. Totals do not include tax and gratuity.

The By Menu Item table gives you sales figures for each menu item. You can sort by:

Option

Description

Menu Item Name

Name of the menu item.

Sales Category

Your configured sales categories. By default you will have food and alcohol categories but you might have set up additional categories like “Merchandise” or “Game Rentals”.

Menu Category

Your configured menu categories (“mains”, “appetizers”, etc.)

Menu Item Quantity

The number of times this item has been ordered and not voided.

Menu Item Void Quantity

The number of times the item has been voided.

Voids

Total  voids in dollar amounts authorized for each menu item.

Sales

The before taxes sales total for each menu item. Totals do not include tax and gratuity. The total also does not represent voids.

Sales Percentage

What percentage of total sales this menu item represents.

Section 3. Sales by Section

The Sales by Section report gives you sales by your floor plan sections, plus your cash register, and takeout sales. Sales data represents before tax totals and do not include gratuity. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

You can also filter out sections by clicking on the sections associated radio button. For example, you might want to filter only on floor plan sections, removing orders and cash register sales.

The By Section table gives you sales figure for each section. You can sort by:

Option

Description

Section

Name given to the floor plan section.

Bill Count

Total number of bills closed in this section.

Voids

Total value of voids authorized under this section.

Discounts

Total value of discounts given under this section.

Sales

Sales, before taxes, for this section.


Section 4. Order Type

The Order Type report gives you sales by orders type (takeout, delivery, bar tab, or dine-in). Sales data represents before tax totals and do not include gratuity. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

1) Grouped vs Stacked

You have an option to display the bar charts as either Grouped (individual order types represented by their own bar) or Stacked (order types are stacked by day).

Click the appropriate radio button to select the bar chart type.

You can also filter on order types to display on the bar chart. Click the radio button to add/remove an order type.

The By Day table gives you sales figure for each order type. You can sort by:

Option

Description

Day

A specific day.

Take Out

Before tax sales figures for take-out orders over the given data range.

Delivery

Before tax sales figures for delivery orders over the given data range.

Bar Tab

Before tax sales figures for bar tab orders over the given data range.

Dine-In

Before tax sales figures for tableside orders over the given data range.

Total

Click to sort from highest to lowest or lowest to highest sales total for the day.

Chapter 10. Labor

Section 1. Hours Summary

The Hours Summary report gives you a summary of shifts, hours, and gross pay of  each staff member over the given reporting range. The Hours Summary bar graph gives you a visual representation of labor costs per staff type. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The Hours Summary table gives you time data about the shifts. You can sort by:

Option

Description

Name

The waiter name from the staff profile.

Staff Type

The staff type the staff member selected when he/she clocked in with his/her  passcode.

Total Hours (in decimals)

The number of hours plus the minutes/seconds expressed as a decimal of a full hour. For display purposes this will be rounded to the second decimal place.

Total Pay

The wages paid given the duration and the rate of pay plus over time (if configured).

Section 2. Shift Details

The Shifts report gives you information on the number of shifts registered per day over the given reporting range. Shifts are measured by clock-in/clock-outs by staff members on TouchBistro. The Shifts bar graph gives you a visual representation of the number of clock-in/clock-outs per day. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

Note: Labor cost figures on this report do not calculate overtime. See the Overtime reports below for labor reporting that involves overtime calculations. As well, see the Settings section in this guide for information how to create overtime rules.

The Shifts table gives you time data about the shifts. You can sort by:

Option

Description

Name

The waiter name from the staff profile.

Staff Type

The staff type the staff member selected when he/she clocked in with his/her  passcode.

Clock-In

The time when the staff member clocked in with his/her passcode. The exact second the staff member clocked in is not displayed.

Clock-Out

The time when the staff member clocked out with his/her passcode.  The exact second the staff member clocked in is not displayed.

Duration (in decimals)

The number of hours plus the minutes/seconds expressed as a decimal of a full hour. For display purposes this will be rounded to the second decimal place.

Hourly Rate

The hourly wage paid.

Pay

The wages paid given the duration and the rate of pay. As noted the Duration figure in the report is rounded to the second decimal place. Labor Cost will be calculated via the un-rounded duration that’s not visible to the user.  Labor Cost, hence, may be slightly different from doing a simple calculation that multiplies the displayed Duration and the Hourly Rate.

In the above example, we easily see 11.42 x $10 should come to $114.20. However, in reality the actual duration is 11.424. The Duration field rounds to the second decimal place. Hourly Rate, however, uses the un-rounded duration (that is 11.424) to calculate the actual labor cost.

See this guide for a greater discussion on how to use TouchBistro to report hours and pay.

Section 3. OT – Summary

The Overtime – Summary report gives you information on staff shifts, hours worked, any hours worked that qualify for overtime, and pay (regular, overtime, and gross) for the given reporting range. Shifts are measured by clock-in/clock-outs by staff members on TouchBistro.

1) Selecting a Date Range

The Overtime – Summary report lets you select the start of your pre-configured Payout Period (see Settings how to set this up). You can click on the date dialog box and select the first day of your pre-configured pay period.

You can sort by:

Option

Description

Name

The waiter name from the staff profile.

Shifts

The number of shifts the staff member worked for the selected range.

Reg. Hours

The number of hours and minutes (expressed as a decimal) that calculate using the normal hourly wage.

OT Hours

The number of hours worked that were calculated at an overtime wage (if a rule was set up).

Reg. Pay

Regular hours worked times the regular hourly wage.

OT Pay

Overtime hours worked times the overtime wage set.

Gross Pay

The total wage paid.

Section 4. OT – Details

The Overtime – Details report gives you hour and overtime information on each shifts logged for the given reporting range.

1) Selecting a Date Range

The Overtime – Details report lets you select the start of your pre-configured Payout Period (see Settings how to set this up). You can click on the date dialog box and select the first day of your pre-configured pay period.

You can sort by:

Option

Description

Name

The waiter name from the staff profile.

Shift Type

The staff type the staff member selected when he/she clocked in with his/her passcode.

Clock-In

The time when the staff member clocked in with his/her passcode. The exact second the staff member clocked in is not displayed.

Clock-Out

The time when the staff member clocked out with his/her passcode.  The exact second the staff member clocked in is not displayed.

Total Hours

The number of hours plus the minutes/seconds expressed as a decimal of a full hour. Values are rounded to the second decimal place.

Reg. Hours

The number of hours in the shift that qualify for the regular hourly wage.

OT1 Hrs.

The number of hours in the shift that qualify for the Shift 1 overtime rate (if Shift 1 overtime rule was set up).

OT1 Rate

Rate paid for hours qualifying for Shift 1 overtime.

OT2 Hrs.

The number of hours in the shift that qualify for the Shift 2 overtime rate (if Shift 2 overtime rule was set up).

OT2 Rate

Rate paid for hours qualifying for Shift 2 overtime.

Payout Period OT Hrs.

TouchBistro accounts for hours that exceed the programmed period maximum on later shifts. For example, if an employee worked 50 hours (10 hours a shift, for 5 days) and overtime applies after 40 hours, the first four 10 hour shifts (40 hours) will be calculated at the normal hourly wage. The final 10 hour shift will be calculated at the overtime rate.

Payout Period OT Rate

Indicates the rate used if any of the hours qualify for the pay period overtime rate.

Gross Pay

Total of Regular Hours x Regular Rate plus Payout Period Overtime Hours x Payout Period Overtime Rate.

See Also

OVERTIME AND MULTIPLE STAFF TYPES

Chapter 11. Staff

Section 1. Discounts & Voids

The Discounts & Voids report gives you information on discount and void amounts. The Discounts bar graph gives you a visual chart of daily discount and void amounts over the given reporting range. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The Discounts table give you details about discounts and voids issued. You can sort by:

Option

Description

Discounted At

The date of the discount.

Name

The waiter name from the staff profile.

Menu Item

The menu item that was discounted.

Menu Item Quantity

The number of discounts applied to this menu item. This may be greater than 1 if you discounted multiple menu items of same type (added using the Quantity option) on the same bill.

Unit Price

The price of the item discounted or voided.

Menu Item Void Quantity

The number of the items voided on the bill. If more than one of the same item was voided on a bill, this number will be greater than zero. For example, if two Singapore Sling drinks were added to an order, sent, and then voided, Void Quantity would be 2.

Voids

The amount voided.

Discounts

The amount of the discount applied.

Sales

The actual sale amount realized after the discount. This will be 0 for voids.

Reason

The void or discount applied. If the item has two discounts (for example a 25% off birthday discount and a $2 coupon discount), each discount will appear as a separate item.

Approval Manager

The manager or admin that approved the void or discount.

Section 2. Payments & Tips

The Payments & Tips report give you information on payment types and tips collected by servers. The bar graph gives you a visual chart of tips collected by staff members for the selected time period. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The table give you details about discounts and voids issued. You can sort by:

Option

Description

Name

The waiter name from the staff profile.

Payment Method

The card type (or cash) used to pay for a bill or bills.

Payment Count

The number of bills collected via this payment type.

Subtotal

The total collected with this payment method before tax. This figure includes tax but before tips. If autograts are set to be treated differently from tips, this figure will include any autograt.

Tips

The amount collected by the payment method as a tip. If autograts are set to be treated differently from tips, this figure will not include any autograt.

Section 3. Gratuity & Service Charges

The Gratuity & Service Charges report give you information on gratuities (autograts) collected by servers.

This report only tracks gratuities if autograts are set to be treated differently from tips in TouchBistro (Admin | Admin Settings | Menu | Gratuity Settings). That is gratuities are set for Calculate Tax on Gratuity or Separate Gratuity from Tips.

The bar graph gives you a visual chart of  the autograts collected by staff members for the selected time period. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The table give you details about autograts collected. You can sort by:

Option

Description

Name

The waiter name from the staff profile.

Bill Count

The number of bills the server closed that generated an autograt.

Subtotal

The before-tax amount of the bills that generated an autograt.

Gratuity

The amount of the autograt collected by the server.

The Menu Items Sales report give you information on items sold by servers. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The table give you details about discounts and voids issued. You can sort by:

Option

Description

Name

The waiter name from the staff profile.

Menu Item

Name of the menu item.

Sales Category

Your configured sales categories. By default you will have food and alcohol categories but you might have set up additional categories like “Merchandise” or “Game Rentals”.

Menu Category

Your configured menu categories (“mains”, “appetizers”, etc.).

Menu Item Quantity

The number of times this item has been ordered and not voided.

Menu Item Void Quantity

The number of times the item has been voided.

Voids

Total voids in dollar amounts authorized for each menu item.

Discounts

Any discounts applied to the menu item.

Sales

The pre-tax amount collected for the item. If a discount was applied the figure will reflect the discounted amount.

Chapter 12. Audit

Section 1. Payments

Payments gives you two bar charts over the given reporting range. You can download this report as a CSV by clicking the CSV icon at the top of the report chart. The Payments report displays the total amount of money (from purchases, taxes, tips, and auto grats) that has come into your venue for the given reporting range.

Chart

Description

Payment Types by Percentage

Sales over the reporting range broken down via payment types used to settle bills (cash, debit, Visa, MasterCard, etc.) Totals include tax, credit card gratuities, and auto-grats. Hover over a pie slice for specific dollar amounts.

Payment Types by Dollar Amounts

Sales for each payment type over the reporting range. Totals do not include tax and gratuity.

The By Payment Type table gives you sales figures for each menu item. You can sort by:

Option

Description

Payment Type

Payments offered to settle bills.

Payment Count

Number of bills settled with the payment type.

Subtotal

Amount tendered or charged. Totals include tax. If auto grats are set to be treated separately from tips or taxed, this total will include the auto grat.

Tips

The amount in tips or auto grats. The cash payment method will not include tips or auto grats. If auto grats are set to be recorded separately from tips or taxed, Tips will not include the auto grat.

Total

Amount tendered or charged. Totals do not include tax. Totals include credit card gratuities and auto-grats. The cash total will not include tips or auto grats.

Section 2. Gratuity & Service Charges

The Gratuity & Service Charges report give you information on total gratuities (autograts) collected for the specified time period.

This report only tracks gratuities if autograts are set to be treated differently from tips in TouchBistro (Admin | Admin Settings | Menu | Gratuity Settings). That is gratuities are set for Calculate Tax on Gratuity or Separate Gratuity from Tips.

The bar graph gives you a visual chart of  the autograts collected for the selected time period. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The table give you details about autograts collected. You can sort by:

Option

Description

Display Name

The name you set for the autograt.

Bill Count

The number of bills closed that generated an autograt.

Gratuity

The amount of the autograt collected.

Section 3. Tax Summary

The Tax report gives you details on taxes paid. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

Click Show Week to show a specific seven day period. Click Show Day to return to day mode. Click the Calendar control in the top right to select another day or the last day of the desired week.

You can sort by:

Option

Description

Tax Name

The Tax name set up under the Admin area.

Bill Count

The number of bills that applied this tax.

Tax Amount

The amount of tax collected at the full amount.

Bill Count Reduced 

If a tax reduction is set for the tax (for example, a reduced amount of tax is charged if the bill is under $4), the number of bills that had a reduced tax applied.

Tax Amount Reduced 

If a tax reduction is set for the tax (for example, a reduced amount of tax is charged if the bill is under $4), the total of the reduced tax collected.

Tax Total

The total of all the tax collected (both the full and reduced amount).

Section 4. Bills

The Bill Report will show you bills for the given reporting range. Tap a bill and see the bill’s details. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

Click Show Week to show a specific seven day period. Click Show Day to return to day mode. Click the Calendar control in the top right to select another day or the last day of the desired week.

Chapter 13. Custom Reports

Section 1. Generate Reports


If you would like a batch of reports emailed to you as a CSV or Excel file, access the Generate Reports option.

1) Step 1

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Select which reports you want part of the CSV/Excel file.

2) Step 2

Click Time frame to select if you want to create a one off report for a specificed data range or a regular report. Click Specific Date Range to create a one off report. Click Rolling Report to create a regularly schedule, recurring report.

3) Specific Date Range

Click on the Start and End Dates fields to select the date range.  Format can be either CSV or an Excel format (XLSX).

Email defaults to the email associated with your TouchBistro profile. However, you can click on this field and enter a new email. You can also send this report to multiple emails by separating each email with a comma.

Click Schedule Report to send it to the email(s).

Section 2. Rolling Report

If you selected Rolling Report because want a recurring report, first click on the Frequency field. If you select either Daily or Monthly, use the Start and End of Day fields to select when your day starts and ends. For example if you start service at 9 am and end service at 9 am, select 11 am and 2:59 am. If you select Weekly, you have the additional choice to select when your week starts.

By default, Cloud will use the service times you set up under Cloud’s Settings page.

Format can be either CSV or an Excel format (XLSX).

Email defaults to the email associated with your TouchBistro profile. However, you can click on this field and enter a new email. You can also send this report to multiple emails by separating each email with a comma.

Click Schedule Report to send it to the email(s).

Section 3. Manage Reports

You can view your recurring reports by clicking Manage Reports. If you wish to stop a recurring report, click the X button.

Chapter 14. Settings

To access setting options click on your login ID at the top right.

Section 1. Help

The Help page provides phone numbers and email addresses for TouchBistro support and integration partner support.

1) Downloading Pro Server

If you need to download the TouchBistro Pro Server app for multi iPad use, click Download TouchBistro Pro Server to begin the download.

2) Account Information

The bottom portion of the screen displays some basic account information. Support may ask you to supply some of this information.

Section 2. Settings

Settings lets you configure how the reporting site displays time. As well, you can change your password on this screen.

1) Service Time

By default TouchBistro Cloud Reporting accounts for your day from Midnight (12 PM) to 11:59:59 PM. If your business day closes before Midnight (for example, 7 AM to 11 PM), leave Service Time set to Midnight. However, if your business day extends across two days because you’re open after midnight (for example 11 AM to 2 AM), and you would like sales accrued after Midnight to be count as part of the start time day, set Service Time to your actual start of business day time.

2) Overtime Rules

If your jurisdiction (for example, your state) requires overtime rates if an employee works over a set amount of hours in a given pay period (for example, over 40 hours in a 7 day period), you can set up rules for calculating overtime pay for the Overtime – Summary and the Overtime Details report.

When your rule or rules are set up, click Save Overtime Rules.

2.1. Weekly Overtime

If your jurisdiction simply requires overtime for any hours worked in pay period over a given amount (for example over 40 hours during a 7 day pay period), enter the base hours in the first Base # of hours field. Enter the overtime multiplier in the first Premium Rate of Pay Multiplier field.

In the above example, your jurisdiction requires any hour worked over 4 hours for the week be calculated at time and a half. So if an employee worked 42 hours in the week and earns $10 an hour, the cloud would calculate labor for the first 40 hours worked at $10 an hour. The remaining 2 hours would have the multiplier applied and 2 hours would be calculated at the rate of $15 an hour.

2.2. Daily Overtime

In addition to an overtime rate for hours that exceed a weekly base, some jurisdictions require an overtime rate if a single shift exceeds a prescribed number of hours (for example, an 8 hour shift). To set up a daily overtime rule, use the Shift Part 1 fields.

For example, an employee may have worked 38 hours in a week, falling under the weekly base, but 1 shift was 10 hours in length. Since one shift exceeded the shift base by 2 hours, the jurisdiction requires those 2 hours to be paid at a time-and-a-half rate. The pictured example sets both a weekly base (40 hour week) and premium (time and a half) plus a daily base (8 hours maximum) and a premium for any hours worked above the daily base (time and a half).

2.3. Doubletime

Some jurisdictions require an extra premium rate (“doubletime”) if hours worked during a single shift exceed a secondary maximum. You can use the Shift Part 2 fields to set up a doubletime rate.

The image above illustrations this. If an employee works over 8 hours in a single shift, additional hours are calculated at time and a half. However, any hours that exceed 12 hours in a single shift are calculated at double time.

Note: Shifts are defined in TouchBistro as the period between a single clock-in and single clock-out. If a staff member clocks in twice during a work day, TouchBistro will not aggregate the hours. Hence, Shift Part 1 and Shift Part 2 overtime rules may not tigger. For example, your Shift 1 rule is set to pay overtime for any hours worked over 8 hours in a shift. An employee clocks in and clocks out after five hours of work and then clocks in and clocks out in the same day for another 5 hours of work. Since no shift exceeds the 8 hour maximum, the Shift Part 1 rule will not be triggered.

3) Change Password

The password change will also affect the password you use to log into your account on the TouchBistro iOS app.

Section 3. Notifications

You can see a list of system notifications by clicking Notifications.

Chapter 15. Partners

Click Partners on the top menu bar. Use the menu bar along the side to select the integration partner you wish to enable/disable.

Chapter 16. Cloud Referral Program

The Referrals option lets you provide a non-TouchBistro customer a unique referral link or product code. If the referred venue becomes a TouchBistro customer you will get a monetary credit.

To access the Referral program:

1.  Click Referrals.

2.  Click Referral: Invite friends.

3.  The Referral page generates a referral link you can copy and send to another venue.

4.  The link takes the customer to our referral program page. The referred venue owner should click the Get 3 Months Free button.

5.  If the venue owner opened the page with the referral link, the referral form will autocomplete with the referral code. If not, the venue owner should input the referral code.

Note: the terms of the referral program may change. Please see the Referral page for the latest terms.

Chapter 17. Don’t Want Cloud Reporting?

If you prefer not to have your sales data available via the TouchBistro Reporting site, access Admin | Admin Settings | Cloud and disable Cloud Reporting Sync.

You can still use the site to download new versions of Pro Server and manage your account.

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