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Using the Chase Merchant Services iCT250

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Chapter 1. Accepting Credit Card Payments

After you’ve set up your terminal details in the Admin section, you or your staff are now ready to start accepting payments with your Chase iCT250.

1. Ensure your iCT250 is connected and ready. If connected and ready, it will display Welcome/Bonjour. If it displays the Chase screen, you are still in Standalone mode. Put your device back into Semi-Integrated mode.

2. From the Checkout screen, tap Payment Terminal.

3. Tap Pay in Full. Do not include tip. Alternatively, if the customer only wishes to pay a portion of the full amount, enter the amount the customer wishes to charge to the card and tap Charge.

4. Press the F1 key to confirm.

5. Select a number from the keypad to select a tip option. For example, press 1 leave a percentage tip.

6. Select a number from the keypad to select a tip %. For example, press 2 to select 15%.

7. Press F1 to accept.

8. Insert, tap, or swipe the card.

9. The card will be approved or declined. The iCT250 will print a merchant copy and offer to print a customer copy.

10. You can then close the table or order.

Section 1. Split by Seating

If the customers each want to pay a portion of the bill, do not use the multiple payment method. Use Split by Seating.

1. Tap Split by Seating.

2. Seats are split into separate bills. Tap the seat/bill you wish to process with the offered card.

Chapter 2. Doing a Refund

1. From your floor plan, tap Orders.

2. Tap the Information icon associated with the bill you want to refund and tap Refund Sale.

3. After tapping Refund Sale, TouchBistro creates the refund sale invoice under All Bar Tabs. So tap that.

4. The refund sale invoice is automatically named after the bill number of the refunded bill. In this example, created a Refund Sale invoice for bill 9242. To look for the tab named 9242 Refund Sale. Tap it to open it.

5. When you open the refund sale invoice, you will notice all items in the refunded bill are negative quantities. If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the refunded tax. Tap the Checkout icon to close out this refund invoice.

6. Tap the Payment Terminal Refund option.

7. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

8. Insert, tap, or swipe the card used to pay for the original bill.

9. The return is approved. Remove the card when prompted.

10. The iCT250 terminal will print merchant/customer copies of the return receipt. Ensure customers sign the merchant copy, even if it was a chip/tap return.

11. Close the sales refund invoice.

12. Your end of day will properly reflect the original bill and the matching refund. In the example pictured above, we’ll assume we’ve only performed a single transaction for the day. We can see our order for $39.52 matched with a $39.52 refund.

Section 1. Performing a Refund for a Bill from a Previous Day

If you need to refund a bill from a previous day, it will no longer be found under the All Closed Bills tab. Use the Bill / Guest Check History option.

1. Tap Admin | Bill / Guest Check History.

2. Use the date/time wheels to set a search range based on the date/time the bill was paid. Tap Refresh.

3. Locate the bill in the search results and tap it.

4. Tap Refund Sale.

5. From your floor plan, tap Orders.

6. Tap My Bar Tabs.

7. Locate the refund sale invoice. The refund sale invoice is automatically named after the bill number of the refunded bill.

8. When you open the refund sale invoice, you will notice all items in the refunded bill are negative quantities. If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the refunded tax. Tap Checkout to close out this refund invoice.

9. Tap the Payment Terminal Refund option.

7. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

8. Insert, tap, or swipe the card used to pay for the original bill.

9. The return is approved. Remove the card when prompted.

10. Close the sales refund invoice.

Section 2. Performing a Partial Refund

There may be times you need to perform a partial refund, instead of a complete refund of the bill. For example, you need to refund one item. In the below example, we’ll assume the customer returns before the end of day and the batch submission.

1. From your floor plan, tap Orders.

2. Tap the All Closed Bills tab and tap the Information icon .

3. Tap Refund Sale.

4. After tapping Refund Sale, TouchBistro creates the refund sale invoice under All Bar Tabs. So tap that.

5. The refund sale invoice is automatically named after the bill number of the bill with the return. Tap it to open it.

6. Examine the bill and determine what item(s) you’re refunding.

7. So open the refund sale invoice, you will notice all items are negative quantities. However, we’re only interested in balancing out the refund for the margarita. So we need to delete the items not refunded.

8. Tap each item and tap Delete.

9. Verify only the items you want to refund remain and then tap the Checkout icon.

10. Tap the Payment Terminal Refund option.

11. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

12. Insert, tap, or swipe the card used to pay for the original bill.

13. The return is approved. Remove the card when prompted.

14. Close the sales refund invoice.

Chapter 3. Submitting Your Batch

At the end of your day, you need to submit your batch, that is all credit card transactions you’ve processed. You do this via your Chase terminal.

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1. On the Welcome screen, you can put your terminal into temporary standalone mode by pressing the F1 key.

2. Press the F1 key to select Standalone mode.

3. Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

3. On the keypad, hold down the yellow PIN pad button for a second. The PINpad will spool out a bit of blank paper.

4. Press the green PIN pad button to enter the Admin menu.

5. Scroll down to Settlement and press the green PIN pad button to select.

6. Press F1 to close and transmit the batch settlement.

7. Press F1 to return your PINpad to integrated mode.

 

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