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Support Department of the Year!

Using the Chase Merchant Services iCT250

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Chapter 1. Accepting Credit Card Payments

After you’ve set up your terminal details in the Admin section, you or your staff are now ready to start accepting payments with your Chase iCT250.

1. Ensure your iCT250 is connected and ready. If connected and ready, it will display Welcome/Bonjour. If it displays the Chase screen, you are still in Standalone mode. Put your device back into Semi-Integrated mode.

2. From the Checkout screen, tap Payment Terminal.

3. Tap Pay in Full. Do not include tip. Alternatively, if the customer only wishes to pay a portion of the full amount, enter the amount the customer wishes to charge to the card and tap Charge.

4. Press the F1 key to confirm.

5. Select a number from the keypad to select a tip option. For example, press 1 leave a percentage tip.

6. Select a number from the keypad to select a tip %. For example, press 2 to select 15%.

7. Press F1 to accept.

8. Insert, tap, or swipe the card.

9. The card will be approved or declined. The iCT250 will print a merchant copy and offer to print a customer copy.

10. You can then close the table or order.

Section 1. Split by Seating

If the customers each want to pay a portion of the bill, do not use the multiple payment method. Use Split by Seating.

1. Tap Split by Seating.

2. Seats are split into separate bills. Tap the seat/bill you wish to process with the offered card.

Section 2. Processing a Card Not Present Transaction

A card not present transaction is typically used for phone orders. For example, you prefer to take advanced payment over the phone for a takeout or delivery order.

1. When the iCT250 prompts you to swipe, insert, or tap the card, use the PINpad keypad to input the customer’s card number.

2. Enter the card number and then press the green Enter button.

3. You will be prompted to enter the card’s expiry date.

4. Enter the 3 or 4 digit security number (CVC). It’s usually found on the back of the card.

5. Press the right-most function key to select a card not present transaction.

6. Complete the payment as normal.

Chapter 2. Refunding a Bill before you Close Your Day

touchbistro screen capture

1. From your floor plan, tap Orders.

2. Tap the bill you wish to refund and tap the More button. Tap Refund Sale.

3. Tap Full Refund.

4. Tap the Integrated Refund option.

5. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

6. Insert, tap, or swipe the card used to pay for the original bill.

7. The return is approved. Remove the card when prompted.

8. The iCT250 terminal will print merchant/customer copies of the return receipt. Ensure customers sign the merchant copy, even if it was a chip/tap return.

9. Close the sales refund invoice.

touchbistro screen capture

10. You are returned to the Closed Bills tab. Your refunded negative sales invoice is moved to Closed Bills.

11. Your end of day will properly reflect the original bill and the matching refund. In the example pictured above, we’ll assume we’ve only performed a single transaction for the day. We can see our order for $90.40 matched with a $90.40 refund.

Section 1. Refund Process is Interrupted

 

If for some reason you are interrupted and you did not complete the refund process, you can access Bar Tabs and find your negative refund invoice under bar tabs. The refund sale invoice is automatically named after the bill number of the refunded bill. Tap it and tap Edit Order to open it (or right swipe on the order).

When you open the refund sale invoice, you will notice all items in the refunded bill are negative quantities. If the items have programmed mandatory modifiers, ignore the warning. If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the refunded tax. Tap Checkout to close out this refund invoice.

Section 2. Performing a Partial Refund

These steps assuming you’re refunding a bill for the current day. If the bill that needs to be refunded is from a previous day, find the bill via Bill / Guest Check History.

touchbistro screen capture

1. From your floor plan, tap Orders.

2. Tap the bill you wish to refund and tap the More button. Tap Refund Sale.

3. Tap Partial Refund.

4. Swipe left on the items you don’t want to refund and tap Delete.

5. Tap Checkout. Ignore any warnings about unsent items.

6. Tap the Integrated Refund option.

7. Follow the normal steps for performing a full refund.

Section 3. Performing a Refund for a Bill from a Previous Day

If you need to refund a bill from a previous day, it will no longer be found under the Closed Bills tab. Use the Bill / Guest Check History option.

1. Tap Admin | Bill / Guest Check History.

2. Use the date/time wheels to set a search range based on the date/time the bill was paid. Tap Refresh.

3. Locate the bill in the search results and tap it.

4. Tap Refund Sale.

5. Tap Full Refund.

6. Tap the Integrated Refund option.

7. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

8. Insert, tap, or swipe the card used to pay for the original bill.

9. The return is approved. Remove the card when prompted.

10. Close the sales refund invoice.

Section 4. Performing a Partial Refund

There may be times you need to perform a partial refund, instead of a complete refund of the bill. For example, you need to refund one item. In the below example, we’ll assume the customer returns before the end of day and the batch submission.

1. From your floor plan, tap Orders.

2. Tap Closed Bills. Tap the bill you wish to refund and tap the More button. Tap Refund Sale.

3. After tapping Refund Sale, TouchBistro creates the refund sale invoice under All Bar Tabs. So tap that.

4. The refund sale invoice is automatically named after the bill number of the bill with the return. Tap it to open it.

5. Examine the bill and determine what item(s) you’re refunding.

6. So open the refund sale invoice, you will notice all items are negative quantities. However, we’re only interested in balancing out the refund for the margarita. So we need to delete the items not refunded.

7. Tap each item and tap Delete.

8. Verify only the items you want to refund remain and then tap the Checkout icon.

9. Tap the Payment Terminal Refund option.

10. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

11. Insert, tap, or swipe the card used to pay for the original bill.

12. The return is approved. Remove the card when prompted.

13. Close the sales refund invoice.

Chapter 3. Submitting Your Batch

At the end of your day, you need to submit your batch, that is all credit card transactions you’ve processed. You do this via your Chase terminal.

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1. On the Welcome screen, you can put your terminal into temporary standalone mode by pressing the F1 key.

2. Press the F1 key to select Standalone mode.

3. Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password.

3. On the keypad, hold down the yellow PIN pad button for a second. The PINpad will spool out a bit of blank paper.

4. Press the green PIN pad button to enter the Admin menu.

5. Scroll down to Settlement and press the green PIN pad button to select.

6. Press F1 to close and transmit the batch settlement.

7. Press F1 to return your PINpad to integrated mode.

 

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