Support & Training

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TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

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You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Updating TouchBistro Pro Server

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Chapter 1. Before You Begin

You will need a mouse, monitor, and keyboard connected to your Mac Mini. It is critical you keep these items on site at all times. They are needed for updating your Pro Server to the latest version as well as helping TouchBistro support resolve any problems you’re having.

Chapter 2. Never Update During Service Hours

You should avoid updating TouchBistro during service hours. Update after you’ve done your end of day or before opening your venue.

Updating during service hours can cause an interruption during service.

Software updates must be downloaded from the internet, and are therefore dependant on the speed and reliability of your internet connection. Interruptions to the update process can lead to problematic situations wherein only some iPads are updated. When this happens, some iPads may be usable with TouchBistro, and others may not be usable until they are updated. iPads that are not updated will not be able to connect to the updated version of TouchBistro Pro Server.

Chapter 3. Have You Updated Your iPads First?

Before you update the Pro Server, ensure all of your iPads are updated to the latest version of TouchBistro via the App Store. You should never update the Pro Server until you’ve updated your iPads.

Chapter 4. The Pro Server

Your Pro Server is an Apple Macintosh computer which is running the TouchBistro Pro Server application, which synchronizes your restaurant data throughout your POS system.

Many venues operate their Pro Server without a mouse, monitor or keyboard connected. In the interests of saving space in the restaurant, we do not require that such peripherals be connected to the Pro Server on a day-to-day basis.

However, you must ensure that you have a mouse, monitor and keyboard available when updating, and on-site when contacting our Support department for troubleshooting.

Chapter 5. Updating the TouchBistro Pro Server Application

1. Ensure you are connected to the Internet.

2. If Pro Server is not currently running, launch it and log in.

3. From the menu bar, click Options | Check for Updates. If you do not see TouchBistro Pro Server in the top right-hand corner of the screen, click on the TouchBistroServer icon in the dock at the bottom of the screen again, or click within the TouchBistro Pro Server Window to bring the application back into the foreground again.

4. Click Install Update.

5. The pro server will indicate it’s updating. Do not interrupt this process.

Do not turn off your computer or interrupt the download/update process in any way. When the process of upgrading your restaurant data is completed, your Pro Server will continue running normally.

Section 1. Keychain

If prompted with a dialog box indicating that TouchBistroServer requires access to your Keychain, you must enter your system password and click Always Allow. Keychain is an application on your Mac that stores your passwords and account information so that you don’t have to remember them yourself. Sometimes, however, you need to explicitly grant applications access to your keychain and the passwords contained within it.

For more information about your Mac’s Keychain software, click here.

Section 2. Backup

When you update your restaurant data, TouchBistro makes a backup on your Mac computer. See this guide for further details and limitations.

Chapter 6. Update Your TouchBistro iPads

If your Pro Server has been updated to the newest version, yet your iPads haven’t been updated, they will not be able to connect to your TouchBistro POS system. Your iPads must then be updated right away in order to be used once again with TouchBistro.

See Updating TouchBistro iPads.

All devices must be updated together in order to synchronize.

You should avoid updating TouchBistro during service hours. Update after you’ve done your end of day or before opening your venue.

Chapter 7. Update Your Mac to the Latest Version of MacOS

TouchBistro will, from time to time, cease supporting earlier versions of MacOS. Currently, TouchBistro is compatible with MacOS 10.11 (El Capitan) or higher. Check your release notes if you’re required to update your Mac OS. For help on updating your Mac OS see the Apple site.