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TouchBistro Fields that are Customer Facing

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Chapter 1. Introduction

It may not always be clear which fields you complete in TouchBistro are customer facing (seen by a customer). Spelling errors or inappropriate text can lead to confused, dissatisfied, or angry customers. This guide will walk you through fields or settings screens that are (or can be) customer facing.

Each section will show you where a field (Location) is and what the customer may potentially see (Customer View).

Chapter 2. Restaurant Details

Section 1. Location

Admin | Admin Settings | Restaurant

Section 2. Customer View

Name, Address, Phone Number, and Business Number (a business registration number) appear to the customer on the guest check. Email, website, and social media details are not customer facing.

Chapter 3. Customer Facing Display

Section 1. Location

Admin | Admin Settings | Customer Facing Display | Welcome Message

Section 2. Customer View

Your Welcome Message text appears to the customer on your CFD iPad when your cash register is not opened.

Section 3. Location

Admin | Admin Settings | Customer Facing Display | Message of the Day

Section 4. Customer View

The Message of the Day text appears to the customer on your CFD when you open your cash register.

Section 5. Location

Admin | Admin Settings | Customer Facing Display | Thank You Message

Section 6. Customer View

The Thank You Message appears to the customer on your CFD upon taking and closing a payment.

Chapter 4. Tax Names

Section 1. Location

Admin | Admin Settings | Menu | Tax Settings

Section 2. Customer View

Tax Names appear to the customer on the guest check, as well as CFD screens, and the Kiosk checkout screen.

Chapter 5. Tax Numbers

Section 1. Location

Admin | Admin Settings | Menu | Tax Settings

Section 2. Customer View

Tax Numbers appear to the customer on the guest check if they were enabled on the bill/guest check settings page.

Chapter 6. Sales Categories

Section 1. Location

Admin | Admin Settings | Menus | Sales Categories

Section 2. Customer View

Custom Sales Categories appear to the customer on the guest check.

Section 1. Location

Admin | Admin Settings | Menus | Menu Categories

Section 2. Customer View

Menu category Names appear to the customer on Kiosk and online ordering systems.

Admin | Admin Settings | Menus | Menu Items

Section 1. Customer View

Menu item Names (e.g., “Caesar Salad”) appear to the customer on the guest check, CFD, Kiosk, and online ordering systems.

Admin | Admin Settings | Menus | Menu Items

Section 1. Customer View

Menu Descriptions appear to the customer on the Kiosk.

Admin | Admin Settings | Menus | Menu Items

Section 1. Customer View

Typically short names are used for kitchen tickets if the menu item name is too long (exceeds 30 characters).

However, under Advanced you can enable the use of Short Name.

You can enable TouchBistro to use the Short Name on the guest check (receipt) as well.

If that’s enabled, the Short Name field will appear to customers on the guest check.

Chapter 11. Modifier Group Name

Admin | Admin Settings | Menus | Item Modifications

Section 1. Customer View

The modifier Group Name appears to customers on Kiosk and online ordering systems.

Chapter 12. Modifier Option Name

A screenshot

Admin | Admin Settings | Menus | Item Modifications

Section 1. Customer View

The modifier option Names appear (e.g., “Cheddar”) to customers on the guest check, CFD, Kiosk, and online ordering systems.

Chapter 13. Discounts

Section 1. Location

Admin | Admin Settings | Menus | Discounts

Section 2. Customer View

The discount’s Reason field (e.g., “Birthday”) appears to the customer on the guest check.

Chapter 14. Promotional Pricing

Section 1. Location

Admin | Admin Settings | Menus | Promotional Pricing

Section 2. Customer View

The Promotion’s Name field (e.g., “Happy Hour Appetizers”) appears to the customer on the guest check.

Chapter 15. Auto Gratuity

Section 1. Location

Admin | Admin Settings | Menus | Gratuity Settings

Section 2. Customer View

Gratuity Display Name appears to customers on the guest check.

Chapter 16. Takeout Types

Section 1. Location

Admin | Admin Settings | Menus | Takeout Types

Section 2. Customer View

Section 3. Location

If you staple the kitchen ticket to the customer’s bag or include it with the customer order, the take out type Name will appear to customers as a banner at the top of the kitchen ticket.

Chapter 17. Staff Types

Admin | Admin Settings | Staff | Staff Types

Section 1. Customer View

The staff type Name (e.g., “Bartender”) will appear to customers on the guest check.

Chapter 18. Staff Display Name/Alias

Section 1. Location

Admin | Admin Settings | Staff | Staff

Section 2. Customer View

The Display Name/Alias appears on the guest check. First Name/Last Name fields are for internal reporting purposes only.

Chapter 19. Table Name

Admin | Admin Settings | Floorplan

Section 1. Customer View

The Table Name field appears to customers on the guest check. It also appears on the kitchen ticket and will be visible to customers if you include the kitchen ticket with an order.

Chapter 20. Thank You Message

Admin | Admin Settings | Bill & Chit | Bills / Guest Checks

Section 1. Customer View

Messages entered in the Thank You Message field will appear to customers on the guest check.

Chapter 21. Custom Modifier Suffix

Section 1. Location

Admin | Admin Settings | Advanced

Section 2. Customer View

A screenshot

If you have set up a suffix to that gets appended to custom modifiers, the Custom Modifier Suffix (e.g., “custom”) will be visible to customers on the guest check.