Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at and a representative will contact you.

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Takeout Types


Takeout Types lets you create custom takeout types.

Tap the Add + icon on the top right.

Enter the Takeout Type. Tap Done.

Setting new Takeout Types can be useful if your kitchen or expediting staff needs takeout specifics on the kitchen ticket to treat different kinds of takeout differently. For example, you might create a “Drive Thru” take out type that alerts kitchen staff a drive-through order needs to be packed differently or given some kind of priority.

If you enable a takeout header banner on your kitchen tickets and you’ve created an order using a custom takeout type, TouchBistro will use the custom takeout type on the kitchen ticket.

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