Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Supported Payment Processor Integrations

Print

Chapter 1. USA

Section 1. TB Payments

mmmFeature

Igenico RP457c

Moby8500

Device Image

Connection Type

Audio or Bluetooth

Bluetooth

Pro Only [1]

NO

NO

Credit Card Swipe

YES

YES

Credit Card EMV (Chip/PIN)

YES

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

Visa Debit Swipe

YES

YES

Debit EMV (Chip/PIN)

NO

NO

Gift Card Swipe

NO

NO

Gift Card Not Present (Manual Entry)

NO

NO

Pre-Auth Tipping [2]

YES

YES

Pre-Auth Tip Correction [3]

YES

YES

Zero Auth [4]

YES

YES

Offline Payment

YES

YES

Card Not Present Refund?

NO

NO

Table-Side

YES

YES

Use at POS [5]

YES

YES

Tap [6]

YES

YES

Feature

Igenico RP457c

Moby8500mmm

Section 2. TSYS

Feature

iDynamo / uDynamo Swipe

Genius
Handheld

Genius
Mini

Genius
MX915/925

Device Image

Connection Type

Lightning / Audio

Wi-Fi

Bluetooth

Ethernet

Pro Only? [1]

NO

NO

NO

NO

Credit Card Swipe

YES

YES

YES

YES

Credit Card EMV (Chip/Pin)

NO

YES

YES

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

YES

YES

Visa Debit Swipe

YES

YES

YES

YES

Debit EMV (Chip/Pin)

NO

YES

YES

YES

Gift Card Swipe

YES

YES

YES

YES

Gift Card Not Present (Manual Entry)

YES

YES

YES

YES

Pre-Auth Tipping [2]

YES

YES

YES

YES

Pre-Auth Tip Correction [3]

YES

YES

YES

YES

Zero Auth [4]

YES

NO

YES

NO

Card Not Present Refund?

YES

YES

YES

YES

Offline Payment

NO

NO

NO

NO

Table-Side

YES

YES

YES

YES

Use at POS [5]

YES

YES

YES

YES

Tap [6]

NO

YES

YES

YES

Feature

iDynamo / uDynamo Swipe

Genius
Handheld

Genius
Mini

Genius
ITX

Section 3. PayPal

Feature

EMV PINpad

Device Images

Connection Type

Bluetooth

Pro Only? [1]

NO

Credit Card Swipe

YES

Credit Card EMV (Chip/Pin)

YES

Credit Card Not Present (Hosted Checkout)

YES

Visa Debit Swipe

YES

Debit EMV (Chip/Pin)

YES

Gift Card Swipe

NO

Gift Card Not Present (Manual Entry)

YES

Pre-Auth Tipping [2]

NO

Pre-Auth Tip Correction [3]

NO

Zero Auth [4]

NO

Card Not Present Refund?

YES

Offline Payment

NO

Table-Side

YES

Use at POS [5]

YES

Tap [6]

YES

Feature

EMV PINpad

Section 4. Premier Payments

Feature

iDynamo / uDynamo Swipe

Device Images

Connection Type

Lightning / Audio

Pro Only? [1]

NO

Credit Card Swipe

YES

Credit Card EMV (Chip/Pin)

NO

Credit Card Not Present (Hosted Checkout)

YES

Visa Debit Swipe

YES

Debit EMV (Chip/Pin)

NO

Gift Card Swipe

NO

Gift Card Not Present (Manual Entry)

NO

Pre-Auth Tipping [2]

YES

Pre-Auth Tip Correction [3]

YES

Zero Auth [4]

NO

Card Not Present Refund?

YES

Offline Payment

NO

Table-Side

YES

Use at POS [5]

YES

Tap [6]

NO

Feature

iDynamo / uDynamo Swipe

Section 5. Square

Square is not available in U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and Northern Mariana Islands.

Feature

Swiper

Stand

Chip Reader

Device Image

Connection Type

Lightning / Audio

Lightning

Bluetooth

Pro Only? [1]

NO

NO

NO

Credit Card Swipe

YES

YES

YES

Credit Card EMV (Chip/Pin)

NO

NO

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

YES

Visa Debit Swipe

YES

YES

YES

Debit EMV (Chip/Pin)

NO

NO

YES

Gift Card Swipe

YES

YES

YES

Gift Card Not Present (Manual Entry)

YES

YES

YES

Pre-Auth Tipping [2]

YES

YES

YES

Pre-Auth Tip Correction [3]

NO

NO

NO

Zero Auth [4]

NO

NO

NO

Card Not Present Refund?

YES

YES

YES

Offline Payment

YES

YES

YES

Table-Side

YES

YES

YES

Use at POS [5]

YES

YES

YES

Tap [6]

NO

NO

YES

Feature

Swiper

Stand

Chip Reader

Section 6. Worldpay

Feature

iDynamo / uDynamo Swipe

iPP350

Device Image

Connection Type

Lightning / Audio

Ethernet

Pro Only? [1]

NO

NO

Credit Card Swipe

YES

YES

Credit Card EMV (Chip/Pin)

NO

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

Visa Debit Swipe

YES

YES

Debit EMV (Chip/Pin)

NO

YES

Gift Card Swipe

YES

YES

Gift Card Not Present (Manual Entry)

YES

NO

Pre-Auth Tipping [2]

YES

NO

Pre-Auth Tip Correction [3]

YES

NO

Zero Auth [4]

YES

NO

Card Not Present Refund?

YES

NO

Offline Payment

NO

NO

Table-Side

YES

NO

Use at POS [5]

YES

YES

Tap [6]

NO

YES

Feature

iDynamo / uDynamo Swipe

iPP350

Chapter 2. Canada

Section 1. Chase Paymentech

Feature

iCT250

iWL220

Device Image

Connection Type

Ethernet

Bluetooth (Reader) Ethernet (Base Station)

Pro Only? [1]

NO

YES

Credit Card Swipe

YES

YES

Credit Card EMV (Chip/Pin)

YES

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

Visa Debit Swipe

NO

NO

Debit EMV (Chip/Pin)

YES

YES

Gift Card Swipe

NO

NO

Gift Card Not Present (Manual Entry)

N/A

NO

Pre-Auth Tipping [2]

NO

NO

Pre-Auth Tip Correction [3]

N/A

N/A

Zero Auth [4]

NO

NO

Card Not Present Refund?

NO

NO

Offline Payment

NO

NO

Table-Side

NO

YES

Use at POS [5]

YES

YES

Tap [6]

YES

YES

Feature

iCT250

iWL220

Section 2. Moneris

Feature

Payd Swipe

iPP320

iWL220

Device Image

Connection Type

Audio

Ethernet

Bluetooth (Reader) Ethernet (Base Station)

Pro Only? [1]

NO

NO

YES

Credit Card Swipe

YES

YES

YES

Credit Card EMV (Chip/Pin)

NO

YES

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

YES

Visa Debit Swipe

YES

YES

YES

Debit EMV (Chip/Pin)

NO

YES

YES

Gift Card Swipe

YES

YES

YES

Gift Card Not Present (Manual Entry)

YES

YES

YES

Pre-Auth Tipping [2]

YES

NO

NO

Pre-Auth Tip Correction [3]

NO

N/A

N/A

Zero Auth [4]

NO

NO

NO

Card Not Present Refund

YES

YES

NO

Offline Payment

NO

YES

NO

Table-Side

YES

NO

YES

Use at POS [5]

YES

YES

YES

Tap [6]

NO

YES

YES

Feature

Payd Swipe

iPP320

iWL220

Section 3. Square

Feature

Swiper

Stand

Chip Reader

Device Image

Connection Type

Lightning / Audio

Lightning

Bluetooth

Pro Only? [1]

NO

NO

NO

Credit Card Swipe

YES

YES

YES

Credit Card EMV (Chip/Pin)

NO

NO

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

YES

Visa Debit Swipe

NO

NO

NO

Debit EMV (Chip/Pin)

NO

NO

YES

Gift Card Swipe

YES

YES

YES

Gift Card Not Present (Manual Entry)

YES

YES

YES

Pre-Auth Tipping [2]

YES

YES

YES

Pre-Auth Tip Correction [3]

NO

NO

NO

Zero Auth [4]

NO

NO

NO

Card Not Present Refund?

YES

YES

YES

Offline Payment

YES

YES

YES

Table-Side

YES

YES

YES

Use at POS [5]

YES

YES

YES

Tap [6]

NO

NO

YES

Feature

Swiper

Stand

Chip Reader

Section 4. Worldpay

Feature

VX680

Device Image

Connection Type

Wi-Fi

Pro Only? [1]

YES

Credit Card Swipe

YES

Credit Card EMV (Chip/Pin)

YES

Credit Card Not Present (Hosted Checkout)

NO

Visa Debit Swipe

NO

Debit EMV (Chip/Pin)

YES

Gift Card Swipe

YES

Gift Card Not Present (Manual Entry)

NO

Pre-Auth Tipping [2]

NO

Pre-Auth Tip Correction [3]

N/A

Zero Auth [4]

NO

Offline Payment

NO

Table-Side

YES

Use at POS [5]

NO

Tap [6]

NO

Feature

VX680

Chapter 3. UK

Section 1. Paymentsense

Feature

iWL250

Device Image

Connection Type

Ethernet base

Pro Only? [1]

YES

Credit Card Swipe

YES

Credit Card EMV (Chip/Pin)

YES

Credit Card Not Present (Hosted Checkout)

NO

Visa Debit Swipe

NO

Debit EMV (Chip/Pin)

YES

Gift Card Swipe

NO

Gift Card Not Present (Manual Entry)

NO

Pre-Auth Tipping [2]

NO

Pre-Auth Tip Correction [3]

NO

Zero Auth [4]

NO

Card No Present Refund?

NO

Offline Payment

NO

Table-Side

YES

Use at POS [5]

NO

Tap [6]

YES

Feature

iWl250

Section 2. iZettle

TouchBistro does not support the iZettle Version 2 or V2 reader. The V2 reader is distinguished by a green OK button on the keypad.

Feature

Card Reader Lite, Card Reader Pro, & iZettle Card Reader

Device Image

Connection Type

Bluetooth

Pro Only? [1]

NO

Credit Card Swipe

YES

Credit Card EMV (Chip/Pin)

YES

Credit Card Not Present (Hosted Checkout)

NO

Visa Debit Swipe

YES

Debit EMV (Chip/Pin)

YES

Gift Card Swipe

NO

Gift Card Not Present (Manual Entry)

NO

Pre-Auth Tipping [2]

NO

Pre-Auth Tip Correction [3]

NO

Zero Auth [4]

NO

Card Not Present Refund?

NO

Offline Payment

NO

Table-Side

YES

Use at POS [5]

YES

Tap [6]

YES

Feature

Card Reader Lite, Card Reader Pro, & iZettle Card Reader

Section 3. Square

Feature

Swiper

Stand

Chip Reader

Device Image

Connection Type

Lightning / Audio

Lightning

Bluetooth

Pro Only? [1]

NO

NO

NO

Credit Card Swipe

YES

YES

YES

Credit Card EMV (Chip/Pin)

NO

NO

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

YES

Visa Debit Swipe

YES

YES

YES

Debit EMV (Chip/Pin)

NO

NO

YES

Gift Card Swipe

YES

YES

YES

Gift Card Not Present (Manual Entry)

YES

YES

YES

Pre-Auth Tipping [2]

YES

YES

YES

Pre-Auth Tip Correction [3]

NO

NO

NO

Zero Auth [4]

NO

NO

NO

Card Not Present Refund?

YES

YES

YES

Offline Payment

YES

YES

YES

Table-Side

YES

YES

YES

Use at POS [5]

YES

YES

YES

Tap [6]

NO

NO

YES

Feature

Swiper

Stand

Chip Reader

Chapter 4. Mexico/LATAM

Section 1. iZettle

Feature

Card Reader Lite, Card Reader Pro, & iZettle Card Reader

Device Image

Connection Type

Bluetooth

Pro Only? [1]

NO

Credit Card Swipe

YES

Credit Card EMV (Chip/Pin)

YES

Credit Card Not Present (Hosted Checkout)

YES

Visa Debit Swipe

YES

Debit EMV (Chip/Pin)

YES

Gift Card Swipe

NO

Gift Card Not Present (Manual Entry)

NO

Pre-Auth Tipping [2]

NO

Pre-Auth Tip Correction [3]

NO

Zero Auth [4]

NO

Card Not Present Refund?

NO

Offline Payment

NO

Table-Side

YES

Use at POS [5]

YES

Tap [6]

YES

Feature

iZettle

Chapter 5. Australia

Section 1. Square

Feature

Swiper

Stand

Chip Reader

Device Image

Connection Type

Lightning / Audio

Lightning

Bluetooth

Pro Only? [1]

NO

NO

NO

Credit Card Swipe

YES

YES

YES

Credit Card EMV (Chip/Pin)

NO

NO

YES

Credit Card Not Present (Hosted Checkout)

YES

YES

YES

Visa Debit Swipe

YES

YES

YES

Debit EMV (Chip/Pin)

NO

NO

YES

Gift Card Swipe

YES

YES

YES

Gift Card Not Present (Manual Entry)

YES

YES

YES

Pre-Auth Tipping [2]

YES

YES

YES

Pre-Auth Tip Correction [3]

NO

NO

NO

Zero Auth [4]

NO

NO

NO

Card Not Present Refund?

YES

YES

YES

Offline Payment

YES

YES

YES

Table-Side

YES

YES

YES

Use at POS [5]

YES

YES

YES

Tap [6]

NO

NO

YES

Feature

Swiper

Stand

Chip Reader

Section 2. Tyro

Feature

Xentissimo

Device Image

Connection Type

Wi-Fi

Pro Only? [1]

NO

Credit Card Swipe

YES

Credit Card EMV (Chip/Pin)

YES

Credit Card Not Present (Hosted Checkout)

YES

Visa Debit Swipe

YES

Debit EMV (Chip/Pin)

YES

Gift Card Swipe

NO

Gift Card Not Present (Manual Entry)

NO

Pre-Auth Tipping [2]

NO

Pre-Auth Tip Correction [3]

NO

Zero Auth [4]

NO

Offline Payment

NO

Table-Side

YES

Use at POS [5]

YES

Tap [6]

NO

Feature

Xentissimo

Chapter 6. Caribbean

Section 1. RBC Caribbean

Feature

RBC Caribbean

Device Image

N/A

Connection Type

iPad Camera

Pro Only? [1]

NO

Credit Card Swipe

NO

Credit Card EMV (Chip/Pin)

NO

Credit Card Not Present (Hosted Checkout)

YES

Visa Debit Swipe

NO

Debit EMV (Chip/Pin)

NO

Gift Card Swipe

NO

Gift Card Not Present (Manual Entry)

NO

Pre-Auth Tipping [2]

NO

Pre-Auth Tip Correction [3]

NO

Zero Auth [4]

NO

Offline Payment

NO

Table-Side

YES

Use at POS [5]

YES

Tap [6]

NO

Feature

RBC Caribbean

Notes:

1 – If YES, not available for a single iPad solution (requires a Mac mini server)

2 – Customer can leave written tip on credit card slip.

3 – You can correct a pre-auth after entry.

4 – Allows a bar tab to be closed without a card swipe/dip. Does not support Amex. May come with a higher fee for use.

5 – If NO, the payment device requires the bill be associated with a table number.

6 – If YES, allows tap and pay.

Chapter 7. uDynamo & iDynamo Swipers

As depicted above, the uDynamo plugs into the iPad’s audio port. The iDynamo plugs into the iPad’s bottom lightning port. Both units need to be kept charged via a micro USB cable. This is the type of cable that comes these days with a broad range of Android devices. Ensure you have a cable to charge the unit. Do not confuse the micro USB cable with the larger mini USB which came with older USB devices. Ensure the cable is also the micro B type, not the newer bidirectional C type found on newer high-end Android phones.

Note: some customers were finding compatibility issues with swipers and iOS 11.0. If you are using swipers, ensure your iPads are updated to iOS 11.1 or higher.

Section 1. Charging

The iDynamo’s micro USB charging port acts as a charging pass through to the iPad. If the iDynamo is plugged into the iPad’s lightning port and the micro USB is plugged into the iDynamo’s charging port, the iPad will get charged as well. However, for optimal charging, the micro USB should be plugged into a higher power socket adapter (the type that usually comes with the full-sized iPad, for example). A computer USB port, a router USB port, or the smaller power socket adapters will be inadequate to power and charge both devices.mmf

Although the pass-through connection on the iDynamo will let you charge your iPad, you cannot use the charging cable to sync your iPad with iTunes.

Section 2. Stand Installation

If you are going to use a lightning port or audio jack reader with an iPad stand or case, you should ensure your stand or case supports your card reader.

See this external third party video for instructions on how to use an iDynamo with a Heckler Windfall stand.

 

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