Email
Support
Frequently
Asked Questions
Supported Payment Processor Integrations
Chapter 1. USA
Section 1. TB Payments
|
Feature
|
Ingenico RP457c
|
Moby8500
|
|
Device Image
|
|
|
|
Connection Type
|
Audio or Bluetooth
|
Bluetooth
|
|
Pro Only [1]
|
NO
|
NO
|
|
Credit Card Swipe
|
YES
|
YES
|
|
Credit Card EMV (Chip/PIN)
|
YES
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
|
Visa Debit Swipe
|
YES
|
YES
|
|
Debit EMV (Chip/PIN)
|
NO
|
NO
|
|
Gift Card Swipe
|
NO
|
NO
|
|
Gift Card Not Present (Manual Entry)
|
NO
|
NO
|
|
Pre-Auth Tipping [2]
|
YES
|
YES
|
|
Pre-Auth Tip Correction [3]
|
YES
|
YES
|
|
Zero Auth [4]
|
YES
|
YES
|
|
Offline Payment
|
YES
|
YES
|
|
Card Not Present Refund?
|
NO
|
NO
|
|
Table-Side
|
YES
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
|
Tap [6]
|
YES
|
YES
|
|
Feature
|
Igenico RP457c
|
Moby8500mmm
|
Section 2. TSYS
|
Feature
|
iDynamo / uDynamo Swipe
|
Genius
|
Genius
|
Genius
|
|
Device Image
|
|
|
|
|
|
Connection Type
|
Lightning / Audio
|
Wi-Fi
|
Bluetooth
|
Ethernet
|
|
Pro Only? [1]
|
NO
|
NO
|
NO
|
NO
|
|
Credit Card Swipe
|
YES
|
YES
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
YES
|
YES
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
YES
|
YES
|
|
Visa Debit Swipe
|
YES
|
YES
|
YES
|
YES
|
|
Debit EMV (Chip/Pin)
|
NO
|
YES
|
YES
|
YES
|
|
Gift Card Swipe
|
YES
|
YES
|
YES
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
YES
|
YES
|
YES
|
|
Pre-Auth Tipping [2]
|
YES
|
YES
|
YES
|
YES
|
|
Pre-Auth Tip Correction [3]
|
YES
|
YES
|
YES
|
YES
|
|
Zero Auth [4]
|
YES
|
NO
|
YES
|
NO
|
|
Card Not Present Refund?
|
YES
|
YES
|
YES
|
YES
|
|
Offline Payment
|
NO
|
NO
|
NO
|
NO
|
|
Table-Side
|
YES
|
YES
|
YES
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
YES
|
YES
|
|
Tap [6]
|
NO
|
YES
|
YES
|
YES
|
|
Feature
|
iDynamo / uDynamo Swipe
|
Genius
|
Genius
|
Genius
|
Section 3. PayPal
|
Feature
|
EMV PINpad
|
|
Device Images
|
|
|
Connection Type
|
Bluetooth
|
|
Pro Only? [1]
|
NO
|
|
Credit Card Swipe
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
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Visa Debit Swipe
|
YES
|
|
Debit EMV (Chip/Pin)
|
YES
|
|
Gift Card Swipe
|
NO
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
|
Pre-Auth Tipping [2]
|
NO
|
|
Pre-Auth Tip Correction [3]
|
NO
|
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Zero Auth [4]
|
NO
|
|
Card Not Present Refund?
|
YES
|
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Offline Payment
|
NO
|
|
Table-Side
|
YES
|
|
Use at POS [5]
|
YES
|
|
Tap [6]
|
YES
|
|
Feature
|
EMV PINpad
|
Section 4. Premier Payments
|
Feature
|
iDynamo / uDynamo Swipe
|
|
Device Images
|
|
|
Connection Type
|
Lightning / Audio
|
|
Pro Only? [1]
|
NO
|
|
Credit Card Swipe
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
|
Visa Debit Swipe
|
YES
|
|
Debit EMV (Chip/Pin)
|
NO
|
|
Gift Card Swipe
|
NO
|
|
Gift Card Not Present (Manual Entry)
|
NO
|
|
Pre-Auth Tipping [2]
|
YES
|
|
Pre-Auth Tip Correction [3]
|
YES
|
|
Zero Auth [4]
|
NO
|
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Card Not Present Refund?
|
YES
|
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Offline Payment
|
NO
|
|
Table-Side
|
YES
|
|
Use at POS [5]
|
YES
|
|
Tap [6]
|
NO
|
|
Feature
|
iDynamo / uDynamo Swipe
|
Section 5. Square
Square is not available in U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and Northern Mariana Islands.
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
|
Device Image
|
|
|
|
|
Connection Type
|
Lightning / Audio
|
Lightning
|
Bluetooth
|
|
Pro Only? [1]
|
NO
|
NO
|
NO
|
|
Credit Card Swipe
|
YES
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
YES
|
|
Visa Debit Swipe
|
YES
|
YES
|
YES
|
|
Debit EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Gift Card Swipe
|
YES
|
YES
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
YES
|
YES
|
|
Pre-Auth Tipping [2]
|
YES
|
YES
|
YES
|
|
Pre-Auth Tip Correction [3]
|
NO
|
NO
|
NO
|
|
Zero Auth [4]
|
NO
|
NO
|
NO
|
|
Card Not Present Refund?
|
YES
|
YES
|
YES
|
|
Offline Payment
|
YES
|
YES
|
YES
|
|
Table-Side
|
YES
|
YES
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
YES
|
|
Tap [6]
|
NO
|
NO
|
YES
|
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
Section 6. Worldpay
|
Feature
|
iDynamo / uDynamo Swipe
|
iPP350
|
|
Device Image
|
|
|
|
Connection Type
|
Lightning / Audio
|
Ethernet
|
|
Pro Only? [1]
|
NO
|
NO
|
|
Credit Card Swipe
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
|
Visa Debit Swipe
|
YES
|
YES
|
|
Debit EMV (Chip/Pin)
|
NO
|
YES
|
|
Gift Card Swipe
|
YES
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
NO
|
|
Pre-Auth Tipping [2]
|
YES
|
NO
|
|
Pre-Auth Tip Correction [3]
|
YES
|
NO
|
|
Zero Auth [4]
|
YES
|
NO
|
|
Card Not Present Refund?
|
YES
|
NO
|
|
Offline Payment
|
NO
|
NO
|
|
Table-Side
|
YES
|
NO
|
|
Use at POS [5]
|
YES
|
YES
|
|
Tap [6]
|
NO
|
YES
|
|
Feature
|
iDynamo / uDynamo Swipe
|
iPP350
|
Chapter 2. Canada
Section 1. Chase Merchant Services
|
Feature
|
iCT250
|
iWL220
|
|
Device Image
|
|
|
|
Connection Type
|
Ethernet
|
Bluetooth (Reader) Ethernet (Base Station)
|
|
Pro Only? [1]
|
NO
|
YES
|
|
Credit Card Swipe
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
YES
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
|
Visa Debit Swipe
|
NO
|
NO
|
|
Debit EMV (Chip/Pin)
|
YES
|
YES
|
|
Gift Card Swipe
|
NO
|
NO
|
|
Gift Card Not Present (Manual Entry)
|
N/A
|
NO
|
|
Pre-Auth Tipping [2]
|
NO
|
NO
|
|
Pre-Auth Tip Correction [3]
|
N/A
|
N/A
|
|
Zero Auth [4]
|
NO
|
NO
|
|
Card Not Present Refund?
|
NO
|
NO
|
|
Offline Payment
|
NO
|
NO
|
|
Table-Side
|
NO
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
|
Tap [6]
|
YES
|
YES
|
|
Feature
|
iCT250
|
iWL220
|
Section 2. Moneris
|
Feature
|
Payd Swipe
|
iPP320
|
iWL220
|
|
Device Image
|
|
|
|
|
Connection Type
|
Audio
|
Ethernet
|
Bluetooth (Reader) Ethernet (Base Station)
|
|
Pro Only? [1]
|
NO
|
NO
|
YES
|
|
Credit Card Swipe
|
YES
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
YES
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
YES
|
|
Visa Debit Swipe
|
YES
|
YES
|
YES
|
|
Debit EMV (Chip/Pin)
|
NO
|
YES
|
YES
|
|
Gift Card Swipe
|
YES
|
YES
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
YES
|
YES
|
|
Pre-Auth Tipping [2]
|
YES
|
NO
|
NO
|
|
Pre-Auth Tip Correction [3]
|
NO
|
N/A
|
N/A
|
|
Zero Auth [4]
|
NO
|
NO
|
NO
|
|
Card Not Present Refund
|
YES
|
YES
|
NO
|
|
Offline Payment
|
NO
|
YES
|
NO
|
|
Table-Side
|
YES
|
NO
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
YES
|
|
Tap [6]
|
NO
|
YES
|
YES
|
|
Feature
|
Payd Swipe
|
iPP320
|
iWL220
|
Section 3. Square
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
|
Device Image
|
|
|
|
|
Connection Type
|
Lightning / Audio
|
Lightning
|
Bluetooth
|
|
Pro Only? [1]
|
NO
|
NO
|
NO
|
|
Credit Card Swipe
|
YES
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
YES
|
|
Visa Debit Swipe
|
NO
|
NO
|
NO
|
|
Debit EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Gift Card Swipe
|
YES
|
YES
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
YES
|
YES
|
|
Pre-Auth Tipping [2]
|
YES
|
YES
|
YES
|
|
Pre-Auth Tip Correction [3]
|
NO
|
NO
|
NO
|
|
Zero Auth [4]
|
NO
|
NO
|
NO
|
|
Card Not Present Refund?
|
YES
|
YES
|
YES
|
|
Offline Payment
|
YES
|
YES
|
YES
|
|
Table-Side
|
YES
|
YES
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
YES
|
|
Tap [6]
|
NO
|
NO
|
YES
|
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
Section 4. Worldpay
|
Feature
|
VX680
|
|
Device Image
|
|
|
Connection Type
|
Wi-Fi
|
|
Pro Only? [1]
|
YES
|
|
Credit Card Swipe
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
NO
|
|
Visa Debit Swipe
|
NO
|
|
Debit EMV (Chip/Pin)
|
YES
|
|
Gift Card Swipe
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
NO
|
|
Pre-Auth Tipping [2]
|
NO
|
|
Pre-Auth Tip Correction [3]
|
N/A
|
|
Zero Auth [4]
|
NO
|
|
Offline Payment
|
NO
|
|
Table-Side
|
YES
|
|
Use at POS [5]
|
NO
|
|
Tap [6]
|
NO
|
|
Feature
|
VX680
|
Chapter 3. UK
Section 1. Paymentsense
|
Feature
|
iWL250
|
|
Device Image
|
|
|
Connection Type
|
Ethernet base
|
|
Pro Only? [1]
|
YES
|
|
Credit Card Swipe
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
NO
|
|
Visa Debit Swipe
|
NO
|
|
Debit EMV (Chip/Pin)
|
YES
|
|
Gift Card Swipe
|
NO
|
|
Gift Card Not Present (Manual Entry)
|
NO
|
|
Pre-Auth Tipping [2]
|
NO
|
|
Pre-Auth Tip Correction [3]
|
NO
|
|
Zero Auth [4]
|
NO
|
|
Card No Present Refund?
|
NO
|
|
Offline Payment
|
NO
|
|
Table-Side
|
YES
|
|
Use at POS [5]
|
NO
|
|
Tap [6]
|
YES
|
|
Feature
|
iWl250
|
Section 2. Square
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
|
Device Image
|
|
|
|
|
Connection Type
|
Lightning / Audio
|
Lightning
|
Bluetooth
|
|
Pro Only? [1]
|
NO
|
NO
|
NO
|
|
Credit Card Swipe
|
YES
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
YES
|
|
Visa Debit Swipe
|
YES
|
YES
|
YES
|
|
Debit EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Gift Card Swipe
|
YES
|
YES
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
YES
|
YES
|
|
Pre-Auth Tipping [2]
|
YES
|
YES
|
YES
|
|
Pre-Auth Tip Correction [3]
|
NO
|
NO
|
NO
|
|
Zero Auth [4]
|
NO
|
NO
|
NO
|
|
Card Not Present Refund?
|
YES
|
YES
|
YES
|
|
Offline Payment
|
YES
|
YES
|
YES
|
|
Table-Side
|
YES
|
YES
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
YES
|
|
Tap [6]
|
NO
|
NO
|
YES
|
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
Chapter 4. Australia
Section 1. Square
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
|
Device Image
|
|
|
|
|
Connection Type
|
Lightning / Audio
|
Lightning
|
Bluetooth
|
|
Pro Only? [1]
|
NO
|
NO
|
NO
|
|
Credit Card Swipe
|
YES
|
YES
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
YES
|
YES
|
|
Visa Debit Swipe
|
YES
|
YES
|
YES
|
|
Debit EMV (Chip/Pin)
|
NO
|
NO
|
YES
|
|
Gift Card Swipe
|
YES
|
YES
|
YES
|
|
Gift Card Not Present (Manual Entry)
|
YES
|
YES
|
YES
|
|
Pre-Auth Tipping [2]
|
YES
|
YES
|
YES
|
|
Pre-Auth Tip Correction [3]
|
NO
|
NO
|
NO
|
|
Zero Auth [4]
|
NO
|
NO
|
NO
|
|
Card Not Present Refund?
|
YES
|
YES
|
YES
|
|
Offline Payment
|
YES
|
YES
|
YES
|
|
Table-Side
|
YES
|
YES
|
YES
|
|
Use at POS [5]
|
YES
|
YES
|
YES
|
|
Tap [6]
|
NO
|
NO
|
YES
|
|
Feature
|
Swiper
|
Stand
|
Chip Reader
|
Section 2. Tyro
|
Feature
|
Xentissimo
|
|
Device Image
|
|
|
Connection Type
|
Wi-Fi
|
|
Pro Only? [1]
|
NO
|
|
Credit Card Swipe
|
YES
|
|
Credit Card EMV (Chip/Pin)
|
YES
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
|
Visa Debit Swipe
|
YES
|
|
Debit EMV (Chip/Pin)
|
YES
|
|
Gift Card Swipe
|
NO
|
|
Gift Card Not Present (Manual Entry)
|
NO
|
|
Pre-Auth Tipping [2]
|
NO
|
|
Pre-Auth Tip Correction [3]
|
NO
|
|
Zero Auth [4]
|
NO
|
|
Offline Payment
|
NO
|
|
Table-Side
|
YES
|
|
Use at POS [5]
|
YES
|
|
Tap [6]
|
NO
|
|
Feature
|
Xentissimo
|
Chapter 5. Caribbean
Section 1. RBC Caribbean
|
Feature
|
RBC Caribbean
|
|
Device Image
|
N/A
|
|
Connection Type
|
iPad Camera
|
|
Pro Only? [1]
|
NO
|
|
Credit Card Swipe
|
NO
|
|
Credit Card EMV (Chip/Pin)
|
NO
|
|
Credit Card Not Present (Hosted Checkout)
|
YES
|
|
Visa Debit Swipe
|
NO
|
|
Debit EMV (Chip/Pin)
|
NO
|
|
Gift Card Swipe
|
NO
|
|
Gift Card Not Present (Manual Entry)
|
NO
|
|
Pre-Auth Tipping [2]
|
NO
|
|
Pre-Auth Tip Correction [3]
|
NO
|
|
Zero Auth [4]
|
NO
|
|
Offline Payment
|
NO
|
|
Table-Side
|
YES
|
|
Use at POS [5]
|
YES
|
|
Tap [6]
|
NO
|
|
Feature
|
RBC Caribbean
|
Notes:
1 – If YES, not available for a single iPad solution (requires a Mac mini server)
2 – Customer can leave written tip on credit card slip.
3 – You can correct a pre-auth after entry.
4 – Allows a bar tab to be closed without a card swipe/dip. Does not support Amex. May come with a higher fee for use.
5 – If NO, the payment device requires the bill be associated with a table number.
6 – If YES, allows tap and pay.
Chapter 6. uDynamo & iDynamo Swipers
As depicted above, the uDynamo plugs into the iPad’s audio port. The iDynamo plugs into the iPad’s bottom lightning port. Both units need to be kept charged via a micro USB cable. This is the type of cable that comes these days with a broad range of Android devices. Ensure you have a cable to charge the unit. Do not confuse the micro USB cable with the larger mini USB which came with older USB devices. Ensure the cable is also the micro B type, not the newer bidirectional C type found on newer high-end Android phones.
Note: some customers were finding compatibility issues with swipers and iOS 11.0. If you are using swipers, ensure your iPads are updated to iOS 11.1 or higher.
Section 1. Charging
The iDynamo’s micro USB charging port acts as a charging pass through to the iPad. If the iDynamo is plugged into the iPad’s lightning port and the micro USB is plugged into the iDynamo’s charging port, the iPad will get charged as well. However, for optimal charging, the micro USB should be plugged into a higher power socket adapter (the type that usually comes with the full-sized iPad, for example). A computer USB port, a router USB port, or the smaller power socket adapters will be inadequate to power and charge both devices.mmf
Although the pass-through connection on the iDynamo will let you charge your iPad, you cannot use the charging cable to sync your iPad with iTunes.
Section 2. Stand Installation
If you are going to use a lightning port or audio jack reader with an iPad stand or case, you should ensure your stand or case supports your card reader.
See this external third party video for instructions on how to use an iDynamo with a Heckler Windfall stand.
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