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Staff Reports

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Chapter 1. Gratuity & Service Charges

The Gratuity & Service Charges report give you information on gratuities (autograts) collected by servers.

This report only tracks gratuities if autograts are set to be treated differently from tips in TouchBistro (Admin | Admin Settings | Menu | Gratuity Settings). That is gratuities are set for Calculate Tax on Gratuity or Separate Gratuity from Tips.

The bar graph gives you a visual chart of the autograts collected by staff members for the selected time period. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The table gives you details about autograts collected. You can sort by:

Column

Description

Name

The server name from the staff profile.

Bill Count

The number of bills the server closed that generated an autograt.

Subtotal

The before-tax amount of the bills that generated an autograt.

Gratuity

The amount of the autograt collected by the server.

The Menu Items Sales report give you information on items sold by servers. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The table gives you details about discounts and voids issued. You can sort by:

Column

Description

Name

The server name from the staff profile.

Menu Item

Name of the menu item.

Sales Category

Your configured sales categories. By default you will have food and alcohol categories but you might have set up additional categories like “Merchandise” or “Game Rentals”.

Menu Category

Your configured menu categories (“mains”, “appetizers”, etc.).

Menu Item Quantity

The number of times this item has been ordered and not voided.

Menu Item Void Quantity

The number of times the item has been voided.

Voids

Total voids in dollar amounts authorized for each menu item.

Discounts

Any discounts applied to the menu item.

Sales

The pre-tax amount collected for the item. If a discount was applied the figure will reflect the discounted amount.

Chapter 3. Payments & Tips

The Payments & Tips report give you information on payment types and tips collected by servers. The bar graph gives you a visual chart of tips collected by staff members for the selected time period. You can download this report as a CSV by clicking the CSV icon at the top of the report chart.

The table gives you details about discounts and voids issued. You can sort by:

Column

Description

Name

The server name from the staff profile.

Bill Count

The number of bills collected by this server.

Cash Tips

If the server’s staff type is set to require cash tip reporting, the cash tips the server reports at his/her shift end are reported here.

CC/Other Tips

The total credit card tips collected. If autograts are set to be treated the same as tips, this figure will include any autograt.

Net Sales

The before-tax total of all bills the server collected.

Tax

The tax collected on all bills.

Gratuity

If autograts are set to be treated differently from tips, this figure will include any autograt.

Total Tips

The total of all tips (cash tips reported + credit card tips). This will not include autograts set to be treated differently from tips.

CC Tip Out to House

If you set up a tip “claw back”, the amount of server tips clawed back by the house.

Chapter 4. Staff Performance

The Staff Performance report helps you gauge staff performance using several different metrics. It can help you spot underperforming staff members (staff members making a lot of errors or taking too long to turn tables) as well as high performing staff members.

The table gives you details about performance metrics. You can sort by:

Column

Description

Name

The server name from the staff profile.

Gross Sales

The server’s gross sales (before taxes, before discounts) for the time period.

Bill Count

The number of bills the server closed.

Avg. Sales/Bill

The server’s average check size.

Avg. Table Turn Time (hrs)

The average time in hours (expressed as a decimal) between the time a server opened a table and closed the table.

Credit Card Tips

The amount of credit card tips the server earned. This does not include cash autograts.

Void Amount

The amount the server voided for the time period. A high void amount may indicate the server is making a lot of mistakes.

Chapter 5. Tips by Payment Method

The Tips by Payment Method report breaks down staff tips by payment method. You can sort by:

 

Column

Description

Name

The server name from the staff profile.

Payment Method

The payment type used to pay for the bill.

Applied to Bill

The amount of the total payment used to pay the bill.

Tips

The tip amount charged to the payment method. If autograts are set to be treated differently from tips, this figure not include autograts.

Total

The total paid by the payment method (including tip and tax).

CC Tip Out to House

If you set up a “clawback” to house from credit card tips, the amount clawed back to the house will appear here.

Payments

The number of times the server accepted this payment type.

 

See Also

CLOUD STAFF REPORTS (Video)

Audit Reports

Gratuity Settings

Handling Auto Gratuities and Multiple Payments

 

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