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Setting Up and Using Your Tyro PIN Pad

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Chapter 1. Setting Up Your Tyro PIN Pad to Access Your Wi-Fi

Ensure you have setup your Wi-Fi network for use with TouchBistro and the Wi-Fi network is on and has Internet connectivity. You first need to get your PIN pad on the same Wi-Fi network as TouchBistro.

1. On your PIN pad press the Menu key.

2. Use the left scroll button to highlight Settings.

3. Use the center OK button to select Settings.

4. Use the left scroll button to highlight Network and select it with the center OK button.

5. Use the left scroll button to highlight Setup wizard and select it with the center OK button.

6. You will see a list of open Wi-Fi networks in your area. Use the left scroll button to locate your TouchBistro Wi-Fi network. In the pictured example it’s called TBTEST. However it might be called something different under your setup. Select it with the center OK button.

7. Use the PIN pad to enter the password you setup for your TouchBistro network’s router.

8. Press the OK button on the PIN pad when you’ve fully entered the password.

9. Use the right scroll button to select DHCP.

10. Your PIN pad will print out a confirmation. You can dispose of this.

11. Use the right scroll button to select FINISH.

12. Your PIN pad will reboot. This will take several minutes.

Chapter 2. Authorizing Your Terminal

After configuring your PIN pad to use your Wi-Fi network, you have to pair the device with TouchBistro.

1. Open TouchBistro, login as an admin. Select Admin | Admin Settings | Payment Gateways.

2. Tap Tyro Payments to select it as the payment provider. Ensure there’s a checkmark .

3. Tap Setup.

4. It will take a few moments to load the Tyro setup wizard.

5. After it loads, tap I know what I’m doing in the bottom left. The wizard will walk you through the below steps.

6. You will be taken to the pairing screen. You need to find out the Merchant ID and Terminal ID on your PIN pad and then use this screen to pair your devices.

7. Get your powered up PIN pad.

8. On your PIN pad press the Menu key.

9. Use the left scroll button to highlight Settings. Use the center OK button to select.

10. Use the left scroll button to highlight Integrated EFTPOS. Use the center OK button to select.

11. Use the left scroll button to highlight Authorise POS. Use the center OK button to select.

12. Use the PIN pad to enter the 4 digit admin pass. Press the OK button on the PIN pad.

13. Your PIN pad will display your Merchant ID (MID) and Terminal ID (TID). You will need to enter these numbers into TouchBistro. Do not, yet, press anything else on your PIN pad.

14. On your iPad, enter these numbers into the Merchant ID and Terminal ID fields.

15. On TouchBistro press Authorise.

16. TouchBistro will now prompt you to start the pairing on the PIN pad.

17. Back on your PIN pad press the right scroll button to select START.

18. TouchBistro will inform you the pairing is successful. Tap OK and then tap DONE to exist from the setup screen.

19. You are now ready to start accepting payments with your Tyro PIN pad.

Note: it is very important to tap Authorise on TouchBistro BEFORE you tap START on your PIN Pad.

Chapter 3. Setting Up PIN Pad to Accept Tips

If you tipping is appropriate for your venue, you can setup your PIN pad to accept tips.

1. On your PIN pad press the Menu key.

2. Use the left scroll button to highlight Settings and press the center OK button to select.

3. Use the left scroll button to highlight Tipping and press the center OK button to select.

4. Use the PIN pad to enter the 4 digit admin pass. Press the OK button on the PIN pad.

5. Use the left scroll button to highlight Enable tipping and press the center OK button to select.

6. Use the right scroll button to highlight Enable and press the center OK button to select.

7. Use the PIN pad to enter a 4 digit password. Write down this password for future reference. Press the center OK button to select.

Note: tips left on credit cards are assigned to the owner of the table. If another staff member clocks in and processes the payment, the tip will be assigned to the table owner, not the clocked-in staff member who takes the payment. For example, Sally opens and serves the table. During her break James clocks in and the table asks to pay. James processes the payment. The tip left on the credit card will be assigned to Sally.

Chapter 4. Processing a Payment Tableside

1. Take the customer orders per usual.

2. Print the guest check for the table and give it to the patrons at the table.

3. When the customers want to pay, open the table and access the Checkout screen.

4. Tap Payment Terminal.

5. If the customer is paying in full tap, Pay in Full. Do not enter any tip amount. Tap Charge.

6. TouchBistro will prompt you to access the Tyro PIN pad.

7. Pass the PIN pad to the customer and have the customer insert his/her card.

8. If the PIN pad was setup to capture a tip, advice the customer to use the keypad to enter a tip and then press the OK button on the PIN pad. Or press the middle button to SKIP entering a tip.

9. Depending on the amount, the customer may be prompted to enter a PIN. Have the customer enter his/her PIN via the keypad and then press the OK button on the PIN pad.

10. The PIN pad will approve the payment, prompt the customer to remove his/her card. It will also print a merchant copy of the credit card receipt.

11. Take the PIN pad back. TouchBistro will prompt you to print a customer copy. Tap YES or NO.

12. Close the table and select a receipt option.

Section 1. Multiple Payments

Sometimes customers want to make mixed payments, for example putting part of the balance on a credit card and the remainder in cash. If a customer wants to pay only part of the bill with a credit card, follow these steps:

1. Open the table and access the Checkout screen.

2. Tap Payment Terminal.

3. Enter the amount the customer wants to put on the card. (For example, if the customer wants to put $15 on the card, tap 1-5 on the iPad). Then tap Charge.

4. Complete the card payment with the Tyro PIN pad (see above).

5. The TouchBistro approval message will remind you there’s still an outstanding balance.

6. You will be returned to the Checkout screen and reminded of the remaining balances. Process additional payments via Cash or the Payment Terminal using another credit card.

Section 2. Splitting a Bill

If the customers each want to pay their portion of the bill, do not use the multiple payment method. Use Split by Seating.

1. Tap Split by Seating on the Checkout screen and tap the seat sub-bills at the bottom of the Checkout screen to arrange by-seat payments.

2. Tap on the first seat that wants to pay and tap Payment Terminal.

3. Complete the card payment with the Tyro PIN pad (see above).

4. TouchBistro marks the seat’s bill as paid and removes it from the Checkout screen. Complete the payments for the remaining seats.

Chapter 5. Submitting the Batch Manually

1.  On your PIN pad press the Menu key.

2.  Use the left scroll button to highlight Manual Settle.

3.  Use the center OK button to select Manual Settle.

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