Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

Setting Up and Using TouchBistro Kiosk (USA)


Chapter 1. Introduction

TouchBistro Kiosk is an app that lets you set up a self-ordering station. Customers can select their TouchBistro menu items. If a menu item has modifiers (both forced modifiers and optional modifiers) they are presented. After completing their order, they can send the order. After sending the order, they can either pay at the kiosk station using the WorldPay triPOS iPP350 integration or opt to pay with cash at the counter.

The diagram below displays a typical TouchBistro Pro system, with two Kiosk stations on the right, alongside their integrated pinpad payment devices and printers.

Chapter 2. Before You Begin

Before you launch TouchBistro Kiosk ensure:

1. You’ve completed your menu items, modifiers, and menus (e.g., full, dinner, breakfast, lunch, etc.).

2. You’ve completed associating menu items with images and you’ve included customer facing descriptions. You should then take a moment to review the menu images you use and make sure they are of good quality and do not appear pixelated in the menu view. Your ideal resolution depends on your preferred customer menu view:




W:700px x H:488px


W:800px x H:568px


W:768 x H:768px

3. You should also review your menu item descriptions and ensure they’re well written (free of grammar errors) and helpful for customers.

4. You’ve completed menu item recipes if you intend to display them on the kiosk.

5. You’ve entered any allergens in the Description field in order to display them on the kiosk.

6. You’ve uploaded your restaurant to your Pro Server.

7. Any changes you’ve made to your restaurant have been upload to the Pro Server.

8. Your Worldpay iPP350 payment integration is configured and able to accept payments.

9. Your Worldpay tipping Options are set up.

10. Your kitchen ticket printer is set up and running.

11. You have at least one thermal printer set up and reserved for the kiosk.

12. You may want to prepare two images:


Image Dimensions


Restaurant Title Screen

2732 pixels wide
2048 pixels high

Used on the initial Start Order screen.

Custom Background Image

2732 pixels wide
2048 pixels high

Used on the Order screen.

Chapter 3. Enable TouchBistro Kiosk in TouchBistro

1. Launch the TouchBistro Pro Server.

2. Launch TouchBistro on one of your iPads and login as admin.

3. Tap Admin | Admin Settings | Kiosk App.

4. Slide Enable Kiosk App to the green position.

5. Tap Restaurant Title Screen Image if you wish to customize the start up screen with your own image.

6. After tapping Restaurant Title Screen you will be prompted to select an image. (You can remove the image by revisiting this screen and tapping Clear Image.)

7. Tap Restaurant Text Work Flow to customize the language for your user prompts.

8. Tap Layout to select Use Custom Background Image to use your own image as a background for the order screen. Alternatively, tap Layout to select Use Menu Item Images to not use a custom background image.

9. Slide Allow Ordering to the green position.

10. Ensure Name Required on Order is enabled. You can disable it if you don’t wish a customer name is mandatory to complete an order.

11. Ensure Show Prices is enabled. Disable if you’re, say, a company canteen and meals are complimentary.

12. If you want to show your menu item’s ingredients and allergens on the kiosk, enable Show Ingredients and Show Allergens respectively.

13. If any menu items require server approval before a customer can order them, tap Choose Items and then select the menu items.

14. Slide Always Show the Modifier Screen to the green position if you want menu items with non-forced modifiers to display optional modifiers.

15. Slide Automatically Dismiss Modifier Screen to the green position if you want the kiosk modifier selection screen to close after all required modifiers have been selected. If disabled, the modifier selection screen will remain open, displaying optional modifiers, and the screen will have to be closed by the user.

16. If you have multiple menus (e.g., dinner, lunch, breakfast) but want the kiosk to only display one menu (e.g., dinner) tap Lock to Menu and select the desired menu.

17. Tap Lock to View Mode if you want TouchBistro Kiosk to always display one particular view option (Card, Title, or List).

18. Tap the Home button to exit from the set up and have the iPad update Pro Server with the changes.

Chapter 4. Set Up One or More Receipt Printers for TouchBistro Kiosk

You need one or more thermal printers dedicated to your kiosk set up to print receipts for the customer.

TouchBistro Kiosk will work with only the following Star printers:

1. Ethernet/LAN: TSP100 (113LAN, 143LAN), TSP100III (143IIILAN), or TSP650 II (TSP654IIE3)

2. WiFi: TSP100 (143IIIW)

TouchBistro Kiosk does not support Epson printers or the TSP650 II series Bluetooth Printer (TSP654IIBI). USB printers are not compatible with Kiosk.

Your printer cannot be an existing printer already earmarked for use as a staff-facing receipt printer or kitchen printer. For example, the Receipt printer selected as the Global Receipt Printer will not be made available for Kiosk use.

1. Tap Admin | Admin Settings | Printers & KDS.

2. Tap the Add + icon at the top right and follow this guide for instructions on how to configure each printer. We suggest giving your Kiosk receipt printers an IP of and above. If you already have printers using then give it or whatever IP is not used between and

Chapter 5. Launching and Connecting TouchBistro Kiosk

After setting up TouchBistro Kiosk in the TouchBistro app, you are now ready to launch and connect TouchBistro Kiosk.

1. Ensure the TouchBistro Pro Server is running. Note your venue name in the title bar.

2. Ensure the iPad running TouchBistro Kiosk is on the same Wi-Fi network as the Pro Server.

3. Tap Settings.

4. Tap Wi-Fi. Ensure the iPad is connected to the TouchBistro network that was set up for your system. Usually your TouchBistro Wi-Fi network was named starting with TB.

5. Swipe up from the bottom of the screen, or tap your iPad’s Home button.

6. Locate the TouchBistro Kiosk app on the iPad you’re using for the kiosk and tap it. TouchBistro Kiosk is a landscape only app, so ensure your iPad is landscape oriented.

7. TouchBistro Kiosk will autodetect your Pro Server and list it by your restaurant’s name (same as the name in the Pro Server title bar). Tap it. If you want to first practice with TouchBistro Kiosk, tap Sample Menu.

8. After tapping your Pro Server, TouchBistro will download your menu and images. This could take a few minutes. Do not interrupt the process.

9. TouchBistro Kiosk will start at the Start My Order screen. If you uploaded a Restaurant Title Screen image, you will see it here.

10. Tap Start My Order to begin.

11. Tap the Setup icon on the top right.

12. Enter your Admin passcode (the same pass code you use to log in as an administrator on TouchBistro).

13. Tap Submit.

14. Tap Eligible Receipt Printers to select which printer will print a copy of the order for the customer.

15. Select which printer will be used for this particular iPad running TouchBistro Kiosk. This setting is unique to this iPad. If you have additional iPads running TouchBistro Kiosk, you can select another printer. For example, for this iPad you might select the Kiosk 1 printer and for your second kiosk station you might select the Kiosk 2 printer.

16. Tap Done.

17. Tap the Setup icon again.

18. Tap Payments.

19. Select which iPP350 should be used with this iPad to take card payments. If you have more than one configured, tap the one that will be used with this particular kiosk station iPad.

20. Tap Done.

Chapter 6. Using TouchBistro as a Customer

1. The customer should tap Start My Order to begin.

2. The customer is presented with the Order screen. If multiple menus are available, the customer can tap on the Menu Selector and switch to a different menu.

3. The customer can also tap on a view icon (unless view was locked in setup). Available views:




Card: Tap a category across the top and then swipe right/left to view menu items available in that category. The customer can tap Add to Order on the card to order the item and invoke any necessary modifier screen.

Title: Swipe up/down to browse through categories. Swipe right or left on a category line to browse items in that category. The customer can tap on an item to get a menu/description view. The customer can also directly order by tapping the icon.

List: Tap a category across the top and then swipe up or down to browse items in the category. The customer can tap on an item to get a menu/description view. The customer can also directly order by tapping the icon.

4. The customer can tap on any menu item.

5. When tapped, the customer sees the menu item image and description. If the customer wishes to order this item, he/she can tap Add to Order. The customer can also tap Back if he/she does not want to order the item. As noted at the start, you may want to review your menu item images and descriptions and ask yourself if they’re clear and compelling to a customer.

6. The customer now sees both forced and optional modifiers, along with any pre-programmed up charge.

7. For forced modifiers, the customer will not be able to order more than the number required. For example, if the customer selects Chicken for the meat filling, the other options become unavailable. The customer can tap the selected modifier again to deselect it.

8. Optional modifiers can be selected without limit. However, they cannot be doubled up on. For example, you cannot select Cheddar twice.

9. The customer can tap Done when all modifications are selected.

10. The customer is returned to the Order screen to select additional items or start the checkout process.

11. The customer may tap the Information icon associated with an ordered item to either delete the item or adjust the modifications.

12. The customer can add a note to the kitchen in the Chef Notes field (for example, “Salsa on the side”).

13. The customer can tap the Cancel icon to remove all items and restart the order.

14. If the customer is satisfied, however, the customer can tap Checkout.

15. After tapping Checkout, the customer is given the after tax total and prompted to enter a name. The customer can then tap Continue.

16. The customer is prompted to select the payment method. When selected the Place Order option becomes available.

17. If the customer selects Review Order, the customer is returned to the Order screen.

18. After the customer taps Place Order, a ticket will be sent to the appropriate kitchen printer. Unlike a normal kitchen ticket generated through TouchBistro, this kitchen ticket lacks table details.

19. The Confirmation screen appears and the customer is given instructions what to do if the customer paid with credit (“Please proceed to the front to pickup your order”) or selected to pay with cash (“Please proceed to the cash to pay”). This text is configurable on the Kiosk App screen in TouchBistro.

20. If the customer pays at the kiosk station with a credit/debit card, the selected kiosk printer will print a merchant and customer copy. Staff should be instructed to collect the merchant copy and if there’s a signature line on the merchant copy, staff should be instructed to have the customer sign the merchant copy before the order is completed.

21. The customer is prompted to tap Finish.

22. Tapping finish returns the TouchBistro Kiosk to the Start My Order screen.

23. If the customer chose to pay with cash, the order is found under Orders | Take-Out/Delivery.

24. Open it and complete the payment.

25. If the order was paid for by the customer at the kiosk, you will find it under the Closed Bills tab.

Chapter 7. Promotions

If you have any timed promotions set up in TouchBistro (for example, a happy hour promotion), Kiosk will highlight the items with a red price tag icon (pictured above).

Chapter 8. Making Changes After Set Up

If you make changes to your restaurant (for example you change menu prices, add new menu items), you should force quit the app.

To force quit:

1. Swipe up from the bottom of the screen, or tap the Home button twice.

2. Swipe up on the TouchBistro Kiosk app to force quit it.

After force quitting, relaunch TouchBistro Kiosk. It will re-download the menu and images along with any changes you’ve made to the kiosk defaults.

Timed Menus (for example, a breakfast or lunch special menu) will appear automatically. You do not have to restart the app.