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Setting Up and Using Chase Paymentech – Canada

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Chapter 1. For Administrators and Servers

This document will guide you through setting up a Chase Paymentech PIN pad card reader and to process payments with a credit card.

Chapter 2. Setting Up a Chase Paymentech Card Reader

Section 1. Connecting the Hardware

1) Connecting the Power Supply to the Splitter

Ensure you plug the power cable into the splitter. The splitter is physically connected to the iCT250. Ensure the iCT250 fully boots up.

2) To Your Router

If you have a free LAN port on your Airport you can connect your iCT250 in this manner:

1. Ensure you have a CAT5 Ethernet cable in the WAN https://support.apple.com/library/APPLE/APPLECARE_ALLGEOS/Product_Help/en_US/PUBLIC_USERS/PP409/WAN_osx.png port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the iCT250’s left most Ethernet port (the other port is a phone jack) and a free LAN port on the Airport router.

3) To a Switch

It is probably more typical your Airport has no more free LAN ports and you require an Ethernet switch:

1. Ensure you have a CAT5 Ethernet cable in the WAN https://support.apple.com/library/APPLE/APPLECARE_ALLGEOS/Product_Help/en_US/PUBLIC_USERS/PP409/WAN_osx.png port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the iCT250’s left most Ethernet port (the other port is a phone jack) and any free LAN port on the switch.

3. Run a CAT5 Ethernet cable from any free LAN port on your Airport router to any free LAN port on your switch (all ports on your switch are LAN ports).

Section 2. Setting Up the iCT250

You will need to determine your iCT250 PIN Pad’s IP Address. To do this access your iCT250 PIN Pad:

1. Ensure your PIN Pad is powered up.

2. Press the .,#* key.

3. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

4. You are now in Menu mode.

5. Use the up and down arrow keys to scroll up and down these menus.

6. Scroll down to Maintenance and press the green PIN pad button to select.

7. Scroll to Download and press the green PIN pad button to select.

8. Scroll to Configure and press the green PIN pad button to select.

9. Scroll to Full and press the green PIN pad button to select.

10. Scroll to Ethernet and press the green PIN pad button to select.

11. Scroll to Dynamic and press the green PIN pad button to select.

12. Verify the HOST IP/Name is SECURE.PAYMENTECH.COM. If not, enter it. Use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button.

13. Press the green PIN pad button to past by the Host Port screen.

14. Scroll to On and press the green PIN pad button to turn on SSL.

15. Press the green PIN pad button several times to move past the Model, Application Name, and Terminal ID screen.

16. Your PIN pad will print out your new settings.

17. Scroll to Download and press the green PIN pad button to select.

18. Your PIN pad will start to download a number of files. This will take 5-10 minutes.

19. Your PIN pad will print a confirmation the download is complete and then reboot.

20. Wait until it returns to the welcome screen.

21. Press the.,#* key.

22. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

23. Scroll down to Misc. Options and press the green PIN pad button to select.

24. Highlight Semi-Integrated and press the green PIN pad button to select.

25. Highlight Enable SemiInteg and press the green PIN pad button to select.

26. Use the left most navigation button (F1) to select On.

27. You will be returned to the Semi-Integrated screen.

28. Scroll down to Communication Type and press the green PIN pad button to select.

29. Scroll down to Ethernet and press the green PIN pad button to select.

30. Write down the IP address. The device may display a port number (e.g., 1337) or leave this blank. Regardless, enter 1433 as the new port number and press the green PIN pad button to select.

31. Press the red PIN pad button several times to return to the Welcome screen.

Section 3. Reserve Your iCT250’s IP Address

By default your router will randomly assign any available IP address to your iCT250 and will change these IP addresses from time to time. Hence, you need to set your router to always assign your iCT250 a static, never changing IP address.

1. Unplug your device.

2. Turn the device over and open the battery compartment.

3. Look for a 12-digit number and letter combination next to MAC Adr. This is the MAC address of this machine. It is unique to this machine and is the address the router uses to recognize a device on the network. Copy this MAC address on a piece of paper. You will need it later.

4. On one of your iPads, launch Airport Utility.

5. Tap on your router image. You may be prompted for a password. If so enter it and tap Edit.

6. Tap Advanced.

7. Tap DHCP and NAT.

8. Tap Reservations.

9. Tap New Reservations.

10. In the Description field, give this device a name that will help identify the hardware. For example, Chase counter.

11. Enter the MAC address you copied down in the MAC Address field.

12. In the IPv4 Address field, enter the IP address from the Port Setup screen.

13. After adding the MAC address and deciding on an IP address to reserve, tap Done.

14. Your iCT250 now appears in the reservation list.

15. Tap Done several more times.

16. When you are prompted to update your router, tap Update.

17. It will take a few minutes to update and you may lose your Internet connection briefly.

Section 4. Configuring Chase Paymentech in TouchBistro

1. Open your restaurant on TouchBistro.

2. Log in as Admin.

3. Tap Admin | Admin Settings in the top right hand corner.

4. Tap Payment Gateways under Settings.

5. Tap Chase Paymentech to enable it as your payment gateway. Ensure there’s a checkmark setupmerchantimage008 Setting Up and Using Merchant Warehousein the Chase Paymentech cell row.

6. Tap Setup.

7. Tap Manage Terminals.

8. Tap the Add setupmerchantimage010 Setting Up and Using Merchant Warehouse icon to add a terminal.

9. Enter a name to help identify the terminal. For example indicate where it’s located.

10. Enter the IP address and Port you wrote down following the steps under Retrieve the iCT250 PIN Pad’s IP Address.

11. Tap Done to return to the Payment Terminal screen.

12. Ensure there’s a checkmark setupmerchantimage014 Setting Up and Using Merchant Warehouseassociated with the PIN Pad. This indicates this iPad should use this PIN Pad by default.

13. Tap Done to return to the Chase Paymentech Settings screen.

14. Tap Done to return to the Payment Gateways screen.

Chapter 3. Accepting Credit Card Payments – Counter

After you’ve set up your PIN pad(s) in the Admin section, you or your staff are now ready to start accepting credit card payments. This section assumes you’re using TouchBistro in register mode. See Accepting Credit Card Payments – Tableside if you’re using TouchBistro in tableside mode.

1. From your Register screen, tap Debit or Credit based on card offered.

2. Tap Pay in Full. Do not include tip. The PIN pad supports tips being input directly.

3. Slide, insert, or tap the credit card through the PIN Pad reader when prompted.

4. Follow any of the PIN pad’s onscreen prompts.

5. If you’ve set it up to accept tips, turn the PIN Pad towards the customer and let them choose a tip or no tip.

Note: tips left on credit cards are assigned to the owner of the table. If another staff member clocks in and processes the payment, the tip will be assigned to the table owner, not the clocked-in staff member who takes the payment. For example, Sally opens and serves the table. During her break James clocks in and the table asks to pay. James processes the payment. The tip left on the credit card will be assigned to Sally.

6. After the bill has been paid in full, TouchBistro will prompt you to close the table. Tap a receipt option.

Chapter 4. Accepting Credit Card Payments – Tableside

After you’ve set up your Merchant details in the Admin section, you or your staff are now ready to start accepting credit card payments. The iCT250 is not a mobile device. However, you can have customers pay their bills at the counter.

See Accepting Credit Card Payments – Counter if you’re using TouchBistro in register/POS mode.

1. To use your default terminal, tap Payment Terminal. You can alternatively tap the associated Information icon and select an alternative terminal.

2. Tap Pay in Full. Do not include tip. Alternatively, if the customer only wishes to pay a portion of the full amount, enter the amount the customer wishes to charge to the card and tap Charge. See Closing the Table for how to handle a bill that requires multiple payments.

3. Process the card via the PIN Pad when TouchBistro prompts you.

4. If you’ve set it up to accept tips, turn the PIN Pad towards the customer and let them choose a tip or no tip.

Section 1. Closing the Table

5. After the bill has been paid in full, TouchBistro will prompt you to close the table.

6. Tap one of the receipt options.

7. If the patrons wish to linger after paying and may purchase more, tap Continue Without Closing Table.

8. If the bill was not paid in full, you will be returned to the Checkout screen. You will see the amount remaining. Additional payments can be made using the options under Payment Options.

1) Cases Where a Customer Might Use Multiple Payment Methods

Although it doesn’t seem readily obvious why a customer wouldn’t pay the full bill with the offered card, there are common scenarios:

•The customer believes he/she is near his/her credit limit and can only put part of the bill on the offered card.

•The customer is using a debit card and the funds remaining in the account don’t cover the full bill.

2) Split by Seating

If the customers each want to pay a portion of the bill, do not use the multiple payment method. Use Split by Seating.

1. Tap Split by Seating.

2. Seats are split into separate bills. Tap the seat/bill you wish to process with the offered card.

Chapter 5. Enabling Tips

If tipping is appropriate for your venue, you can setup your PIN pad to allow customers to enter tips.

1. Press the .,#* key.

2. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

2. Scroll down to Setup Menu and press the green PIN pad button to select.

4. Scroll down to Trans Options and press the green PIN pad button to select.

5. Scroll down to Tip Options and press the green PIN pad button to select.

6. Scroll down to Tip and press the green PIN pad button to select.

7. Scroll down to Std Tip Only or Std/Auto Tip and press the green PIN pad button to select.

8. Press the red cancel button several times to return to the welcome screen. You’re now ready to accept payments.

9. On your iPad, check out your customer and tap your Chase Payment Terminal.

10. Tap Pay in Full. Do not enter any tip.

11. TouchBistro and your PIN pad will prompt you to swipe, insert, or tap the card.

12. Press the F1 key to confirm the amount.

13. Use the number pad to pick the tip method.

14. Use the number pad to pick the tip percentage or amount and press the green PIN pad button

15. Press the F1 key to accept the total amount including tip. Follow any other onscreen prompts.

16. TouchBistro will prompt you to close the table and notes the tip amount and percentage charged.

Chapter 6. Credit Card Voids, Returns, or Reprints

If you need to void a credit card payment, perform a credit card return, or reprint a slip for signing, revisit the bill’s payment.

setupmerchantimage029 Setting Up and Using Merchant Warehouse

1. From the floor plan layout screen, tap Orders.

2. Tap the All Closed Bills tab. Tap the bill’s associated Information setupmerchantimage036 Setting Up and Using Merchant Warehouseicon.

3. Tap View/Edit Payments.

4. Tap the Information setupmerchantimage036 Setting Up and Using Merchant Warehouseicon associated with the payment.

5. Tap Void Payment on Terminal if you want to void a payment that is still in the current batch. A void will not appear on the customer’s credit card bill.

6. TouchBistro will display the reference number you need to input into the PIN pad to void the payment.

7. On the PIN pad, tap 2 on the keypad.

8. Enter the reference number via the keypad.

9. Verify the amount to void and press the F4 key on the PIN pad.

10. TouchBistro will alert you it’s connecting with the PIN pad.

11. Tap Done when you’re returned to the Edit Payments screen.

Section 1. Creating a Return Invoice and Balancing your Sales

Although you’ve voided or refunded the payment, TouchBistro does not delete the actual bill. You need to balance a voided/refunded bill with a bill indicating a sale return. So tap the Information  icon associated with the bill you voided/refunded and tap Return Sale.

1.  After tapping Return Sale, TouchBistro creates the returned sale invoice under My Bar Tabs. So tap that.

2  The return sale invoice is automatically named after the bill number of the voided or returned bill. In this example, created a Return Sale invoice for bill 9242. To look for the tab named 9242 Return Sale. Tap it to open it.

3.  When you open the return sale invoice, you will notice all items in the voided bill are negative quantities. As well TouchBistro correctly calculates the returned tax. Tap the Checkout icon to close out this return invoice.

4.  Tap the Non-Integrated Credit Refund option.

5. Tap the card type that was refunded (for example MasterCard).

6. Tap Full Refund.

7. Close the sales return invoice.

8. Your end of day will properly reflect the original bill and the matching void/return. In the example pictured above, we’ll assume we’ve only performed a single transaction for the day. An order for $39.52 which was then voided and matched with a $39.52 return.

Chapter 7. Submitting Your Batch

At the end of your day, you need to submit your batch, that is all credit card transactions you’ve processed. You do this via your Chase terminal.

1. Put your terminal into temporary standalone mode by pressing the F1 key twice.

2. Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456.

2. Press the F1 key to select Standalone mode.

3. On the keypad, hold down the yellow PIN pad button for a second. The PINpad will spool out a bit of blank paper.

4. Press the green PIN pad button to enter the Admin menu.

5. Scroll down to Settlement and press the green PIN pad button to select.

6. Press F1 to close and transmit the batch settlement.

You should not need to put your card reader back into Semi Integrated mode. However, if your reader does not return to Semi Integrated mode, repeat the steps above for putting the reader into Semi Integrated mode (steps 17 onward).

Chapter 8. Managing Passwords

By default the manager password is CPS2468. You should change this as soon as you can.

1.  Press the .,#* key.

2. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try CPS2468 or P123456.

3.  Use the   up and down arrow keys to scroll up and down these menus.

4.  Scroll down to Security and press the green  PIN pad button to select.

5. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try CPS2468 or P123456.

6.  You can use the Security menu to setup and manage passwords.

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