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Setting Up and Using Chase Paymentech – Canada

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Chapter 1. For Administrators and Servers

This document will guide you through setting up a Chase Paymentech PIN pad card reader and to process payments with a credit card.

Chapter 2. Setting Up a Chase Paymentech Card Reader

Section 1. Connecting the Hardware

1) Connecting the Power Supply to the Splitter

Ensure you plug the power cable into the splitter. The splitter is physically connected to the iCT250. Ensure the iCT250 fully boots up.

2) To Your Router

If you have a free LAN port on your Airport you can connect your iCT250 in this manner:

1. Ensure you have a CAT5 Ethernet cable in the WAN https://support.apple.com/library/APPLE/APPLECARE_ALLGEOS/Product_Help/en_US/PUBLIC_USERS/PP409/WAN_osx.png port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the iCT250’s left most Ethernet port (the other port is a phone jack) and a free LAN port on the Airport router.

3) To a Switch

It is probably more typical your Airport has no more free LAN ports and you require an Ethernet switch:

x

1. Ensure you have a CAT5 Ethernet cable in the WAN https://support.apple.com/library/APPLE/APPLECARE_ALLGEOS/Product_Help/en_US/PUBLIC_USERS/PP409/WAN_osx.png port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the iCT250’s left most Ethernet port (the other port is a phone jack) and any free LAN port on the switch.

3. Run a CAT5 Ethernet cable from any free LAN port on your Airport router to any free LAN port on your switch (all ports on your switch are LAN ports).

Section 2. Setting Up the iCT250

You will need to determine your iCT250 PIN Pad’s IP Address. To do this access your iCT250 PIN Pad:

1. Ensure your PIN Pad is powered up.

2. Press the .,#* key.

3. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

4. You are now in Menu mode.

5. Use the up and down arrow keys to scroll up and down these menus.

6. Scroll down to Maintenance and press the green PIN pad button to select.

7. Scroll to Download and press the green PIN pad button to select.

8. Scroll to Configure and press the green PIN pad button to select.

9. Scroll to Full and press the green PIN pad button to select.

10. Scroll to Ethernet and press the green PIN pad button to select.

11. Scroll to Dynamic and press the green PIN pad button to select.

12. Verify the HOST IP/Name is SECURE.PAYMENTECH.COM. If not, enter it. Use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button.

13. Press the green PIN pad button to past by the Host Port screen.

14. Scroll to On and press the green PIN pad button to turn on SSL.

15. Press the green PIN pad button several times to move past the Model, Application Name, and Terminal ID screen.

16. Your PIN pad will print out your new settings.

17. Scroll to Download and press the green PIN pad button to select.

18. Your PIN pad will start to download a number of files. This will take 5-10 minutes.

19. Your PIN pad will print a confirmation the download is complete and then reboot.

20. Wait until it returns to the welcome screen.

21. Press the.,#* key.

22. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

23. Scroll down to Misc. Options and press the green PIN pad button to select.

24. Highlight Semi-Integrated and press the green PIN pad button to select.

25. Highlight Enable SemiInteg and press the green PIN pad button to select.

26. Use the left most navigation button (F1) to select On.

27. You will be returned to the Semi-Integrated screen.

28. Scroll down to Communication Type and press the green PIN pad button to select.

29. Scroll down to Ethernet and press the green PIN pad button to select.

30. Write down the IP address. The device may display a port number (e.g., 1337) or leave this blank. Regardless, enter 1433 as the new port number and press the green PIN pad button to select.

31. Press the red PIN pad button several times to return to the Welcome screen.

Section 3. Reserve Your iCT250’s IP Address

By default your router will randomly assign any available IP address to your iCT250 and will change these IP addresses from time to time. Hence, you need to set your router to always assign your iCT250 a static, never changing IP address.

1. From the Welcome screen press the .,#* key.

2. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

3. Scroll to Setup Menu and press the green PIN pad button to select.

4. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

3. Scroll to Communications and press the green PIN pad button to select.

5. Scroll to Ethernet and press the green PIN pad button to select.

6. Scroll to Current Setup and press the green PIN pad button to select.

7. Note the MAC address. Copy down it down on a piece of paper, ensure you copy the letter case correctly.

8. Press the red PIN pad button several times to return to the Welcome screen.

9. On one of your iPads, launch Airport Utility.

10. Tap on your router image. You may be prompted for a password. If so enter it and tap Edit.

11. Tap Advanced.

12. Tap DHCP and NAT.

13. Tap Reservations.

14. Tap New Reservations.

15. In the Description field, give this device a name that will help identify the hardware. For example, Chase counter.

16. Enter the MAC address you copied down in the MAC Address field.

17. In the IPv4 Address field, enter the IP address from the Port Setup screen or select your own in the form of 10.0.1.xxx. For example, you may want to have a convention that all IPs you reserve for TouchBistro devices (pinpads, KDS, CFD) get IPs between 10.0.1.70 and 10.0.1.80.

18. After adding the MAC address and deciding on an IP address to reserve, tap Done.

19. Your iCT250 now appears in the reservation list.

20. Tap Done several more times.

21. When you are prompted to update your router, tap Update.

22. It will take a few minutes to update and you may lose your Internet connection briefly.

Chapter 3. Enabling Tips

 

If tipping is appropriate for your venue, you can setup your PIN pad to allow customers to enter tips.

1. Press the .,#* key.

2. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456 or CPS2468.

2. Scroll down to Setup Menu and press the green PIN pad button to select.

4. Scroll down to Trans Options and press the green PIN pad button to select.

5. Scroll down to Tip Options and press the green PIN pad button to select.

6. Scroll down to Tip and press the green PIN pad button to select.

7. Scroll down to Std Tip Only or Std/Auto Tip and press the green PIN pad button to select.

8. Press the red cancel button several times to return to the welcome screen. You’re now ready to accept payments.

Section 1. Configuring Chase Paymentech in TouchBistro

1. Open your restaurant on TouchBistro.

2. Log in as Admin.

3. Tap Admin | Admin Settings in the top right hand corner.

4. Tap Payment Gateways under Settings.

5. Tap Chase Paymentech to enable it as your payment gateway. Ensure there’s a checkmark setupmerchantimage008 Setting Up and Using Merchant Warehousein the Chase Paymentech cell row.

6. Tap Setup.

7. Tap Manage Terminals.

8. Tap the Add setupmerchantimage010 Setting Up and Using Merchant Warehouse icon to add a terminal.

9. Enter a name to help identify the terminal. For example indicate where it’s located.

10. Enter the IP address and Port you wrote down following the steps under Retrieve the iCT250 PIN Pad’s IP Address.

11. Tap Done to return to the Payment Terminal screen.

12. Ensure there’s a checkmark setupmerchantimage014 Setting Up and Using Merchant Warehouseassociated with the PIN Pad. This indicates this iPad should use this PIN Pad by default.

13. Tap Done to return to the Chase Paymentech Settings screen.

14. Tap Done to return to the Payment Gateways screen.

Chapter 4. Accepting Credit Card Payments

After you’ve set up your terminal details in the Admin section, you or your staff are now ready to start accepting credit card and gift card payments with your Chase iCT250.

1.  Ensure your iCT250 is connected and ready. If connected and ready, it will display Welcome/Bonjour. If it displays the Chase screen, you are still in Standalone mode. Put your device back into Semi-Integrated mode.

2.  From the Checkout screen, tap Payment Terminal.

3.  Tap Pay in Full. Do not include tip. Alternatively, if the customer only wishes to pay a portion of the full amount, enter the amount the customer wishes to charge to the card and tap Charge.

4. Press the F1 key to confirm.

5. Select a number from the keypad to select a tip option. For example, press 1 leave a percentage tip.

6. Select a number from the keypad to select a tip %. For example, press 2 to select 15%.

7. Press F1 to accept.

8. Insert, tap, or swipe the card.

9.  The card will be approved or declined. The iCT250 will print a merchant copy and offer to print a customer copy.

10. You can then close the table or order.

Section 1. Split by Seating

If the customers each want to pay a portion of the bill, do not use the multiple payment method. Use Split by Seating.

1. Tap Split by Seating.

2. Seats are split into separate bills. Tap the seat/bill you wish to process with the offered card.

Chapter 5. Doing a Refund

1.  From your floor plan, tap Orders.

2.  Tap the Information  icon associated with the bill you want to refund and tap Refund Sale.

3.  After tapping Refund Sale, TouchBistro creates the refund sale invoice under All Bar Tabs. So tap that.

4.  The refund sale invoice is automatically named after the bill number of the refunded bill. In this example, created a Refund Sale invoice for bill 9242. To look for the tab named 9242 Refund Sale. Tap it to open it.

5.  When you open the refund sale invoice, you will notice all items in the refunded bill are negative quantities.  If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the refunded tax. Tap the Checkout  icon to close out this refund invoice.

6.  Tap the Payment Terminal Refund option.

7. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456.

8. Insert, tap, or swipe the card used to pay for the original bill.

9. The return is approved. Remove the card when prompted.

10. The iCT250 terminal will print merchant/customer copies of the return receipt. Ensure customers sign the merchant copy, even if it was a chip/tap return.

11. Close the sales refund invoice.

12. Your end of day will properly reflect the original bill and the matching refund. In the example pictured above, we’ll assume we’ve only performed a single transaction for the day. We can see our order for $39.52 matched with a $39.52 refund.

Section 1. Performing a Refund for a Bill from a Previous Day

If you need to refund a bill from a previous day, it will no longer be found under the All Closed Bills tab.  Use the Bill / Guest Check History option.

1.  Tap Admin | Bill / Guest Check History.

2.  Use the date/time wheels to set a search range based on the date/time the bill was paid. Tap Refresh.

3.  Locate the bill in the search results and tap it.

4.  Tap Refund Sale.

5. From your floor plan, tap Orders.

6. Tap My Bar Tabs.

7. Locate the refund sale invoice. The refund sale invoice is automatically named after the bill number of the refunded bill. In this example, created a refund sale invoice for bill 9249. To look for the tab named 9249 Refund Sale. Tap it to open it.

8. When you open the refund sale invoice, you will notice all items in the refunded bill are negative quantities. If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the refunded tax. Tap the Checkout  icon to close out this refund invoice.

9. Tap the Payment Terminal Refund option.

7. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456.

8. Insert, tap, or swipe the card used to pay for the original bill.

9. The return is approved. Remove the card when prompted.

10. Close the sales refund invoice.

Section 2. Performing a Partial Refund

There may be times you need to perform a partial refund, instead of a complete refund of the bill. For example, you need to refund one item. In the below example, we’ll assume the customer returns before the end of day and the batch submission.

1.  From your floor plan, tap Orders.

2.  Tap the All Closed Bills tab and tap the Information  icon .

3.  Tap Refund Sale.

4.  After tapping Refund Sale, TouchBistro creates the refund sale invoice under All Bar Tabs. So tap that.

5. The refund sale invoice is automatically named after the bill number of the bill with the return. In this example, created a refund sale invoice for bill 9250. To look for the tab named 9250 Refund Sale. Tap it to open it.

6.  Examine the bill and determine what item(s) you’re refunding. In this example, we’re going to refund the price of the margarita plus the tax. The margarita was $9.99 or $11.29 with tax.

7. So open the refund sale invoice, you will notice all items are negative quantities. However, we’re only interested in balancing out the refund for the margarita. So we need to delete the items not refunded.

8. Tap each item and tap Delete.

9. Verify only the items you want to refund remain and then tap the Checkout  icon.

10. Tap the Payment Terminal Refund option.

11. Follow the prompts on the iCT250 terminal.Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456.

12. Insert, tap, or swipe the card used to pay for the original bill.

13. The return is approved. Remove the card when prompted.

14. Close the sales refund invoice.

Section 3. Reprint a Credit Card Slip

usingmonerisimage035 Using the Moneris Payment Gateway

1. If you need to reprint a credit card slip tap Payment Info from the Edit Payments screen.

usingmonerisimage036 Using the Moneris Payment Gateway

2. Tap Reprint Slip.

usingmonerisimage037 Using the Moneris Payment Gateway

3. On the Signature Line screen, tap Yes if you need to reprint the credit card slip with the signature line. For example, you sent the slip to print and the paper ran out. You need to reprint the slip with the signature line because the customer still needs to sign the slip. Tap No if you just need to generate an additional copy that doesn’t require a signature.

 

Chapter 6. Submitting Your Batch

 

At the end of your day, you need to submit your batch, that is all credit card transactions you’ve processed. You do this via your Chase terminal.

1. Put your terminal into temporary standalone mode by pressing the F1 key twice.

2. Enter your Supervisor password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try  P123456.

2. Press the F1 key to select Standalone mode.

3. On the keypad, hold down the yellow PIN pad button for a second. The PINpad will spool out a bit of blank paper.

4. Press the green PIN pad button to enter the Admin menu.

5. Scroll down to Settlement and press the green PIN pad button to select.

6. Press F1 to close and transmit the batch settlement.

You should not need to put your card reader back into Semi Integrated mode. However, if your reader does not return to Semi Integrated mode, repeat the steps above for putting the reader into Semi Integrated mode (steps 17 onward).

Chapter 7. Managing Passwords

By default the manager password is CPS2468. You should change this as soon as you can.

1.  Press the .,#* key.

2. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try CPS2468 or P123456.

3.  Use the   up and down arrow keys to scroll up and down these menus.

4.  Scroll down to Security and press the green  PIN pad button to select.

5. Enter your Manager password. If your password uses letters, use the F key on the keypad to change your numbers to letters. For example, to get the S press 7 then F until a capital S appears. Press the green PIN pad button. Chase should have given you a default password. However, if not, try CPS2468 or P123456.

6.  You can use the Security menu to setup and manage passwords.

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