Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

Setting Up Your RP457c – Bluetooth Connection


Chapter 1. Introduction

Before you can pair your RP457c device using Bluetooth, it must first be paired using the Audio Jack. Please see Setting Up Your RP457c – Audio Connection and complete these steps before proceeding.

Due to the nature of Bluetooth pairing, if you pair your TB Payments device, you won’t be able to use it with other iPads. You can only process payments with the iPad paired to your TB Payments device.

Chapter 2. iPadOS 13

If your iPads are updated to iPadOS 13, iPadOS13 needs you to enable certain privacy settings to operate with the RP457c. You should follow these steps before installing your RP457c:

touchbistro screen capture

1. Tap Settings.

2. Tap Screen Time and then Content & Privacy Restrictions.

3. Enable Content & Privacy Restrictions and ensure Microphone and Bluetooth Sharing are both set to Allow Changes.

4. On the left, scroll down to Privacy and tap Bluetooth.

5. Ensure TouchBistro POS is enabled.

Chapter 3. Pairing

Ensure your TB Payments device is seated in your iPad’s audio jack.

touchbistro screen capture

Before you can use the devices separately over Bluetooth, you need to use the audio jack channel to pair the TB Payments device with the iPad.

touchbistro screen capture

1. Tap Admin | Admin Settings.

2. Tap Payment Gateways.

touchbistro screen capture

3. Tap TB Payments‘ associated Setup option.

A screenshot of a cell phone Description automatically generated

4. Tap RP457c (Bluetooth).

touchbistro screen capture

5. Enable Use This Device.

touchbistro screen capture

6. You will be given a warning about pairing only one device. Dismiss the warning.

touchbistro screen capture

7. Tap Pair a New Device.

A screenshot of a cell phone Description automatically generated

8. TouchBistro may take a few minutes to find your device over Bluetooth.

A screenshot of a cell phone Description automatically generated

9. Tap the available device.

A screenshot of a cell phone Description automatically generated

10. Tap the device again in the Select An Accessory Dialog box.

A screenshot of a cell phone Description automatically generated

11. After pairing, you will see your device in the Connected Device section. Tap Back.

12. Tap Done.

13. Scroll to the bottom of your Payment Gateways screen. If you would like customers to write in tips on the credit card slip (a “pre-auth”), enable Include Tipline on Credit Card Receipt (Pre-Auth). If you don’t want to collect a tip via the credit card slip, disable this setting.

Note: If you want to accept an offline payment, you will need to return to this screen and temporarily disable Include Tipline on Credit Card Receipt (Pre-Auth).

14. If you would like to use the payment device to speed starting and closing bar tabs, enable Create/Open Bar Tabs by Swiping Card.

15. Scroll down and tap Default Card Swipe Action.

16. Select if you want the customer to sign on the screen or sign a printed credit card slip (pre-auth). If you select Sign on Slip, verify Include Tipline on Credit Card Receipt (Pre-Auth) has been enabled.

Note: Default Card Swipe Action is a local setting. That is, if you’re using a multi iPad set up, the Admin account can set Default Card Swipe Action differently for each iPad. For example, you might want iPads used by servers to be set for Sign on Slip but the iPad at the bar is set to Sign on Screen.

If you are using Pro Server, this setting is local to each iPad.

Chapter 4. If you Power Cycle Your iPad

If you restart (“power cycle”) your iPad, you will need to power cycle your RP457c for it to repair correctly.

Chapter 5. Setting Up the Payment Device in Its Cradle

A picture containing indoor, sitting, floor, wall Description automatically generated

After pairing, you’re now ready to seat the payment device in its cradle.

1. Remove the payment device from the iPad’s audio jack. However, do not remove the audio jack from the payment device.

2. If you have previously installed the bumper and stabilizer, remove those before attempting to seat the payment device in the cradle.

A close up of a camera Description automatically generated

3. Insert the audio back into the cradle.

A close up of a black camera on a table Description automatically generated

4. The flat front with the “tap to pay” symbol should be facing outwards.

A picture containing wall, indoor, black Description automatically generated

5. Plug the USB charging jack into the side of the payment device.

A close up of a device Description automatically generated

6. On the back of the cradle you can plug in a micro USB cable and then plug the micro USB cable into a source that provides continuous charging power (a USB wall socket adaptor or the back of a Star TSP100III/mC-Print3 printer). This would ensure your payment device is always fully charged.


See Next

Using TB Payments


Return to Table of Contents