Setting Up TouchBistro Standard Tutorial
Table Of Content
Chapter 1. Step 1 – Prepare iPad and TouchBistro for Setup
You will need to connect your iPad to Wi-Fi and the Internet for Step 2 to download the TouchBistro and AirPort Utility apps.
Section 1. Setup Your iPad and Business’s Apple ID
1. Power on your iPad and set it up as a new iPad.
2. Create an Apple ID specifically for your business. Create an Apple ID at https://appleid.apple.com/account.
Note: It’s recommended you not use your personal Apple ID or the Apple ID of an employee. Using a personal Apple ID exposes your personal activity to other users of the iPad. As well, it does not allow you to transfer your ID to a business partner.
Section 2. Install AirPort Utility on Your iPad
Visit the Apple App Store. Search for the app AirPort Utility. Download it. This is a free utility.
Section 3. Download and Setup TouchBistro
1. Download the TouchBistro app from the Apple App Store.
Note: Do not download the TouchBistro Kitchen Display app.
2. Open TouchBistro.
3. Tap Setup New Restaurant.
4. Tap New Restaurant.
5. Accept the Terms of Service.
1. Complete your restaurant profile. Remember what you enter here will appear on customer guest checks.
2. Tap Create Restaurant.
3. Tap Register.
4. Accept the Terms of Service.
5. Complete the Register a New Account page and tap Register Now. Note down your Account Name and Password. You will need these if you need to manage your account from your cloud reporting page. It’s very important to give a real email address you use to conduct your business with. Without providing a real email address, critical messages from TouchBistro will not get delivered to your attention.
6. . Tap Register Now and follow the on-screen prompts.
Note: Write down that your default Admin Code is 1234. You should eventually change this password to something more secure. Ensure you write down your new Admin code. If you lose it, it may require a billable technical call to recover it.
Chapter 2. Step 2 – Setup Your AirPort and iPad
Section 1. Power Up AirPort
1. Plug the power cable into your AirPort and plug it into an electrical socket.
2. On the front of the AirPort, ensure it has an orange light.
Section 2. Enable Wi-Fi and Connect to Your AirPort
1. Tap your iPad’s Settings.
2. Tap Wi-Fi. If Wi-Fi is not enabled, enable it.
3. If you are connected to another Wi-Fi network, tap the Information icon next to the connected network.
4. Forget the network.
5. Look for your AirPort under Set Up New AirPort Base Station. It may take a minute or two for your iPad to locate your new AirPort. When it appears, tap it. Your iPad will take a minute or two to gather information.
Note: If you are already using an AirPort or Express at your venue, the new AirPort will prompt you to join the network. Do not join the network.
6. Next to Network, enter a new network name.
Note: We suggest you name your network and device after your venue with “TB” at the end.
7. Enter your network password and verify. Your password must be at least 8 characters.
8. Tap Next.
9. Save the password.
10. Ignore the warning about waiting for an Ethernet cable to be plugged in. Tap Next.
11. Ignore the warning about no Internet connection. Tap Continue Anyway.
12. When prompted to send diagnostic information, tap Don’t Send and tap Next.
13. Wait until your iPad prompts you Setup Complete. Tap Done.
Section 3. Configure Your AirPort
1. Access the AirPort Utility app on your iPad. Wait until your AirPort Utility auto detects your AirPort. It could take a minute or two for AirPort Utility to find your AirPort.
2. Wait until you get an orange indicator under the AirPort icon and then tap the icon.
3. Tap Status Messages.
4. Swipe to ignore the first message.
5. AirPort Utility will report it’s updating your router. It takes a minute or two for the router to update itself.
6. Wait until you’re returned to the details menu. You will see you have 2 remaining status messages to deal with. Tap Status Messages again.
7. The first message you ignored will be at the bottom. Now slide to ignore the message at the top.
8. Again AirPort Utility will take a minute or two to update your AirPort.
9. After updating, you will see you have one remaining status message to deal with. Tap Status Messages again.
10. The first message and second you ignored will be at the bottom. Now slide to ignore the message at top.
11. Again AirPort Utility will take a minute or two to update and then return you to the details menu with no status messages waiting.
12. Ensure you have a green light on your AirPort (both the hardware and a green indicator on AirPort Utility). This could take a minute or two. When you get both green indicators, you have now established a Wi-Fi connection between your iPad and the AirPort.
Section 4. Connect Your AirPort to the Internet
(Mandatory for Integrated Payment Processing and Cloud Reporting)
If you have signed up with an integrated payment processor, you need to have Internet access. You can now connect your AirPort to the router or modem provided by your Internet service provider.
Note: Do not try to setup your payment processor at this time.
1) Router Supplied by Internet Service Provider
If you have a router supplied and setup by your Internet Service Provider (ISP), you will need to connect your Airport router to the ISP’s router.
1. Plug a Cat5 Ethernet cable into your Airport’s WAN port (the port just above the power socket). Plug the other end into any of the available LAN ports on your ISP-supplied router. Ensure a Cat5 Ethernet cable goes from your ISP-supplied router to your ISP-supplied modem.
2. Launch AirPort Utility on one of your iPads.
3. Tap on the icon representing your Airport. You should see it now reports one issue: a Double NAT error. Tap on it and ignore it.
2) No Router Supplied by Internet Service Provider
If you contracted Internet service after setting up TouchBistro or in conjunction with setting up TouchBistro, you may not have been supplied a router by your Internet Service Provider (ISP). If this is the case you need to connect your Airport router directly to the Internet modem supplied by your ISP. You should only follow these steps if you have no ISP supplied router already connected to your Internet modem.
Connect your AirPort to the modem by running an Ethernet cable between your AirPort’s WAN port (the port on the bottom of the AirPort) and the Ethernet/WAN port on the modem provided by your ISP. Your modem will likely be different from the one illustrated above. However ensure the Ethernet cable plugged into your AirPort is plugged into a port either identified as an Ethernet port or a WAN port. Ensure you do not disconnect the cable that goes to your wall port (which of course gives you connectivity to the Internet).
Do Not Use This Router for a Guest Network or Any Other Kind of Network Using Device
TouchBistro does not recommend enabling a guest network (for, say, customers) on the same router that is being used for TouchBistro connected devices. This is to ensure speed, security, and easy troubleshooting when dealing with TouchBistro support. Do not add additional devices that would use this network, for example security cameras. Also do not use the network with bandwidth hungry services like music streaming services.
Note: the USB port on the Airport is not used by TouchBistro. It is intended to to provide connectivity to peripherals like external hard drives that come with their own source of power. It does not supply enough power to charge an iPad.
Chapter 3. Step 3 – Setup Your Printer(s)
Section 1. Thermal Receipt Printer Hardware Setup
1. Load your printer with paper (don’t forget to close the lid after loading it with paper). Note: if you have both a thermal and an impact printer, make sure each is loaded with the PROPER paper. If you load paper intended for an impact printer into a thermal printer, the thermal printer will not print. Thermal printers need a special heat sensitive paper.
2. Plug in your printer’s power cord into the back of the printer and then into an electrical socket.
3. Do not turn your printer on yet.
4. Plug the Ethernet cable provided with the printer into the Ethernet port on your printer.
5. Plug your Ethernet cable into your AirPort. Plug it into the port with double arrows. Do not plug it into the WAN port. That port is used to connect to your Internet modem.
6. Get your thermal printer’s current IP: Hold down the printer’s feed button and then power it on. Keep the feed button depressed until you hear your printer make a noise. Release the feed button. It prints two papers.
Note: If you’re using a TSP100III, wait until the blue ready light starts to flash and then release the feed button.
7. Ignore the first print out. The second print out has the printer’s IP address. Keep this paper handy. You will need it shortly.
Remember, always have sufficient and proper paper supplies in stock before you open for service.
Section 2. Setup Your Thermal Receipt Printer in TouchBistro
1. Tap your iPad’s Home button and launch TouchBistro.
2. Login as an admin (your passcode is 1234).
3. Tap Admin in the top right.
4. Tap Admin Settings.
5. Tap Printers & KDS.
6. Tap Receipt. (If you’re repeating this step to set up your kitchen printer, tap Kitchen this time.)
7. In the Printer IP field, enter 10.0.1.201.
Note: If you add an additional printer later, increment the final portion of the IP address by 1 for the new printer. For example, if later you add a kitchen printer, enter 10.0.1.202 for the kitchen printer. If you add a third printer, say a patio printer, 10.0.1.203. It’s important to not duplicate an IP address or enter an IP address less than 201.
8. Under Printer Model, ensure your printer is selected, that is a checkmark appears next to it. If you are setting up your receipt printer, the default selection Star Micronics Thermal (TSP113L/TSP143L/TSP600 II) is the correct selection. You can leave this as selected.
Note: If you’re repeating these steps to setup your kitchen impact printer, select Star Micronics Impact. Do not select Star Micronics Impact – Epson Mode.
9. Tap Program Printer.
10. In the Current IP field, enter the IP from the printer print out (found under Current IP Parameters Status). Only enter the number portion. Do not enter (DHCP) or (STATIC).
11. Tap Begin Setup.
12. Tap Ok and Close.
13. Wait until the light on the printer goes green.
14. Tap Print Test Page. Ensure a test print out comes out of the printer. Tap Done.
Note: If you have a food truck configuration and you’re using the Huawei router, see this guide for differences in programming the printer.
Section 3. Connect Your Kitchen Impact Printer
If you have a kitchen impact printer, repeat the steps you followed in Step 4 setting up your thermal printer.
Chapter 4. Step 4 – Setup Your Cash Drawer
1. Your cash drawer may already have the RJ12 cable plugged into the cash drawer port.
2. If not, plug the end labeled “CASH DRAWER” into the cash drawer port on the back of the cash. You might also need to remove the back cover with a screwdriver to access the cash drawer port.
3. Plug the other end of the RJ12 cable into the thermal receipt printer’s port. Double check the cable end is labeled “PRINTER”.
Note: Use the provided RJ12 cable for your cash drawer. Do not confuse it for a standard phone cable or Ethernet cable.