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Setting Up the Moneris iWL220

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Chapter 1. Requirements

The iWL220 is available for TouchBistro Pro users only (using multiple iPads and the Mac Pro server). The iWL220 is not available if you are a standard (one iPad) or multi standard (more than 1 iPad but not connected via the Pro server software),

Before you begin, ensure your Mac computer is updated to the latest version of OS X El Capitan.

Chapter 2. Connecting the Hardware

Ensure you plug the base station into a power source. Your base station communicates to your PIN pad over Bluetooth. However, the setup between the PIN pad and base station is configured automatically. There is no need to authorize any Bluetooth devices on your Mac server or your iPads. One base station can be used to communicate with up to five PIN pads.

Section 1. To Your Router

If you have a free LAN port on your supported router you can connect your base station in this manner:

1. Ensure you have a CAT5 Ethernet cable in the WAN port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the base station’s Ethernet port and any free LAN port on the router.

Section 2. To a Switch

It is probably more typical your router has no more free LAN ports and you require an Ethernet switch:

1. Ensure you have a CAT5 Ethernet cable in the WAN https://support.apple.com/library/APPLE/APPLECARE_ALLGEOS/Product_Help/en_US/PUBLIC_USERS/PP409/WAN_osx.png port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the base station’s Ethernet port and any free LAN port on your switch (all ports on your switch are LAN ports).

3. Run a CAT5 Ethernet cable from a free LAN port on your router to any free LAN port on your switch (all ports on your switch are LAN ports).

Section 3. Bluetooth Registration

1. Place your mobile PIN pad on the base you wish it to connect to. Leave it connected to the base while you perform the following steps.

2. Press the # key twice on the card reader.

3. Enter Admin code 17.

4. Press the OK key.

5. Swipe your Admin card when prompted.

6. Scroll down to Register Base and press the center Enter key.

7. The iWL220 should have Contact Mode highlighted. Press the center Enter key.

8. The device will indicate pairing with base.

9. After a brief wait, the device will indicate it was successfully paired to the base.

10. Press the green OK button.

11. Press the red Cancel key three times to return to the Employee Login screen.

12. For each iWL220 PIN pad, repeat these steps for the base you want paired with it.

Chapter 3. Setup on TouchBistro

1. Login as Admin and access Admin | Admin Settings.

2. Tap Payment Gateways.

3. Tap Moneris to enable it. Ensure there’s a checkmark next to it.

4. Tap the associated Setup option.

5. Scroll down and tap Add iWL220 Terminal.

6. Retrieve the Terminal ID from the back of the iWL220. It is the last 8 digits of the bar code. There may be one or more bar codes. Each should have the proper Terminal ID.

7. Enter your terminal ID and tap Add Terminal.

8. Enable Automatically Close Table After Payment.

9. Tap Find Tables.

10. Select how you prefer to find tables. By Table Name lets you scroll through all tables and named orders (delivery/takeout/bar tabs). Order Number lets you search by order number. You should first set your iWL220 to find by Table Name. You can change this later. If you change this after you’ve downloaded your restaurant details into your iWL220, you will need to perform another restaurant download.

11. Tap Save. Make sure Moneris is still selected as the payment gateway.

12. After this, you need to restart your Pro Server on your Mac computer.

13. Note the IP address (for example 10.0.1.99). Ignore the Port (1337) number.

Chapter 4. Setup on the iWL220

Section 1. iWL220 Software Update

Before you start to configure the device, you need to update the iWL220’s software from Moneris.

1. Press the # key twice on the card reader.

2. Enter admin code 97.

3. Press the OK key.

4. Swipe your Admin card when prompted.

5. Scroll down to Configuration and press the center Enter key.

6. Scroll down to IP/URL Address and press the center Enter key.

7. Key in INGP.MONERIS.COM. To enter letters, press the appropriate number key and then press the # key to cycle through available letters. For example press 4 and then # key to cycle to the I. Press 6 To enter a . (period) press the 0 key and then press the # key to cycle to the period.

8. Press the center Enter key.

9. Scroll down to PORT NUMBER and press the center Enter key.

10. Key in 2601 and press the center Enter key.

11. Press the red Cancel key once.

12. Scroll up to Software and press the center Enter key to initiate the remote download.

13. Once the download is complete, the iWL220 will print out a confirmation.

Section 2. Changing the iWL220 to Restaurant Mode

By default the iWL220 is set for Standalone mode. You need to set it for Restaurant mode to work with your TouchBistro Pro Server.

1. From the main screen (either the enter charge amount screen or the employee login screen) tap second navigation button from the left.

2. Select Yes.

Section 3. Alternative Method for Changing the iWL220 to Restaurant Mode

If the terminal’s initial screen is neither the charge amount or employee login screen, set restaurant mode by following these steps. If you were able to switch the iWL220 using the above steps, skip this section and proceed to setting up the iWL220 on TouchBistro.

1. Press the # key twice on the card reader.

2. Enter 08 and press the center Enter key.

3. Scroll down to Restaurant and press the center Enter key.

4. Scroll Down to Type 1 and press the center Enter key.

5. Press the red Cancel key three times to return to home screen.

6. You will be promoted to initialize the terminal.

7. Press the # key twice on the card reader.

8. Enter 1 and press the center Enter key.

9. Swipe your admin card when prompted.

10. Press the OK key when you see the merchant ID.

11. Press OK key when it asks for a phone number. (DO NOT ENTER IN ANYTHING)

12. Will now say sending, receiving, processing

13. Once it says complete press the OK key.

14. Press the red Cancel key three times to go back to the home screen.

Chapter 5. Download Your Restaurant from TouchBistro

1. From the Employee Login screen, press the pound key # once.

2. Scroll down to Configuration and press the center ENTER key.

3. Scroll down to REST PARM DL and press the center ENTER key.

4. A prompt will pop up for you to download REST parameters, select Yes.

5. Select REST HOST ADD.and press the center ENTER key.

6. Use the keypad to enter in Host address, This is the Pro Server IP address you noted under the Setup on TouchBistro step. For example, 10.0.1.99. To enter a . (period) press the 0 key and then press the # key to cycle to the period.

7. Press the green OK button.

8. Scroll down to REST HOST PORT and press the center ENTER key.

9. Use the keypad to enter port 1338.

10. Press the green OK button.

11. Scroll down to DOWNLOAD and press the center ENTER key.

12. The iWL220 will report it’s downloading and then the download is complete.

13. Press the green OK button.

14. Press the red Cancel key once to return to the Employee Login screen.

Chapter 6. Return to your Mac Server

1. Go to the TouchBistro Pro Server application on your Mac computer.

2. You will see the prompt TouchBistro Pro Server wants to use your confidential information stored in “PrivateKey” in your keychain.

3. Click Always Allow on the Pro Server. Do not click Allow.

4. Login to your restaurant with an iPad.

5. Process a credit or debit card.

6. Use an incorrect PIN to test.

7. If successful, you will get an error indicating an invalid PIN. (Do not attempt this more than 3 times with the same card.)

Chapter 7. Put Your iWL220 into Standalone Mode

If you put your iWL220 into Standalone Mode, it does not communicate with the TouchBistro Pro Server for any transactions. You should only do this if advised by a support representative.

1. Press the second option key (illustrated above).

2. Select Yes.

3. In standalone mode you will see the Enter Amount screen instead of the Employee Login screen.

Chapter 8. Enabling/Disabling Tip

If you need to enable or disable the iWL220 prompting the customer for a tip, follow these steps:

1. Press the # key twice on the card reader.

2. Enter Admin Code 08.

3. Press the OK key.

4. Scroll down to TIP ENTRY and press the center Enter key.

5. Highlight TIP ON if you want to turn tipping on. Highlight TIP OFF if you want to eliminate the tip prompt.

6. Press the center Enter key.

7. If you turn on tipping, select the tip prompting. Select TIP BY $ AND % if you want to give customers a choice between entering a percentage tip or a fixed dollar amount.

8. Press the center Enter key.

9. You’re returned to the TIP ENTRY screen with TIP ON highlighted, indicating it’s still enabled.

10. Press the red Cancel key three times to return to the Employee Login screen.

 

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