Setting Up and Using the KDS
Table Of Contents
Chapter 1. Introduction
The TouchBistro Kitchen Display (KDS) is a kitchen display system for use with the TouchBistro POS app. You can have kitchen tickets sent to the KDS, to be displayed on the iPad’s screen, and from the iPad they can also be displayed on an external HDMI TV, or AirPlay-compatible TV, in order to make kitchen tickets visible to the entire kitchen.
Chapter 2. System Requirements
TouchBistro KDS 2.1 requires an iPad running iOS 9.0 or later and works in conjunction with systems running TouchBistro POS 8.7 with the expectation that both applications may occasionally require simultaneous updates in order to retain interoperability. In other words, when TouchBistro POS is updated, KDS may require an update as well.
TouchBistro KDS 2.0 requires and iPad running iOS 9.0 or later and works in conjunction with systems running TouchBistro POS 8.6 and earlier.
Earlier version of TouchBistro KDS are compatible with TouchBistro 8.6 and lower, and require iOS 6.0 or later.
Chapter 3. Limitations
Section 1. KDS vs. Printers
We designed the Kitchen Display System to make your kitchen efficient and fast by displaying your open kitchen tickets on an iPad, and if you choose, a TV monitor (please see Connecting your KDS to an External Monitor for more information). The KDS eliminates unnecessary communication and crossover in your kitchen, keeping your team focussed and structured.
However, we still believe that for most venues, having a physical copy of each kitchen ticket to go back to helps with certain workflows. For that reason, we recommend that you use a LAN-based kitchen impact printer in conjunction with the KDS.
The KDS displays a limited number of tickets at one time, depending on the size and resolution of the iPad you decide to use, and the settings you choose within the KDS application itself. No screen can display an unlimited number of tickets, and there will always be natural restraints on how much can be displayed at any one given time. Conversely, printed tickets pinned to a ticket board can sometimes provide additional flexibility above and beyond what the KDS can provide by itself.
Also, if a ticket is closed accidentally on the KDS, a physical copy of the ticket is immediately available from the printer without staff having to go to the Closed Order section in the KDS to reopen it. In a fast-paced kitchen environment where every second counts, and kitchen staff can sometimes be under pressure, having a printed copy of the ticket is generally a good idea.
In a full-service environment, printed kitchen tickets indicate to the waitstaff which table they need to bring the order to. In a smaller venue this may not be required. Conversely, a KDS may be installed in the expo area where waitstaff retrieve orders from the kitchen, or other means of communication may be employed. Currently, most experienced waitstaff seem to be accustomed to working with kitchen tickets, and re-training them may or may not present additional expenses or problems, above and beyond the price of a printer, and the paper it consumes.
Wired printers also have the added advantage of being fast and reliable in the sense that they are connected directly to your POS network with an ethernet cable. They cannot be affected by any kind of radio or wi-fi interference.
However, we also understand that not all kitchens operate in exactly the same manner, and that you may not require a printer in your kitchen.
Section 2. Short Names
However, you may wish to disable this feature for use with KDS, because proper names of the Menu Items are far more legible on-screen than they might be on printed kitchen tickets. For more information, see KDS Screen Size Comparison.
If you wish to disable Short Names displaying on both printed kitchen tickets and the KDS, go to Admin | Admin Settings | Advanced | Print Items’ Short Name and deselect Kitchen Chit.
However, bear in mind that disabling this feature for KDS will also disable this feature for printed kitchen tickets as well.
Chapter 4. Installing the KDS
1. Tap the App Store icon on the iPad you wish to use as your kitchen display.
2. Tap Search in the bottom right-hand corner of the screen.
3. Type “tb kds” in the search field at the top of the screen, and tap the Get button next to TouchBistro KDS. You may be prompted to enter your Apple ID credentials before the download begins.
4. Tap your iPad home button and you will see the TB KDS icon on your Home Screen. This is your TouchBistro KDS application.
Chapter 5. Getting Your iPad Ready
On the iPad you’ve installed the KDS, ensure it’s connected to the same supported router as your iPad(s) running TouchBistro.
1. Tap Settings.
2. Tap Wi-Fi.
3. If Wi-Fi is not enabled slide Wi-Fi to the green position.
4. Under Choose A Network, locate your TouchBistro network. We recommend suffixing your TouchBistro Wi-Fi network name with the initials “TB” to make it easier to locate in the list. In our example here, we used the name Pineapples TB.
Chapter 6. Reserve Your KDS iPad’s IP Address on your Supported Router
The iPad with TouchBistro talks to the iPad with the KDS by addressing the KDS iPad’s IP address. By default routers will randomly assign any available IP address to your devices and will change these IP addresses from time to time. Hence, you need to set a static, never changing IP for the iPad with the KDS so the iPad with TouchBistro always knows which IP address to address. To do this you reserve an IP address on your supported router for the iPad running the KDS.
Section 1. If You’re Using an AirPort Extreme Router
1. Open Settings again on the iPad with the KDS.
2. Tap General | About.
3. Write down the Wi-Fi address. This is your MAC address. It is very important to copy down the correct case (hence, write down an uppercase letter if the address letter is upper case). You will need this MAC address shortly.
4. Launch AirPort Utility on your iPad with the KDS.
5. Tap Edit.
6. Tap Advanced.
7. Tap DHCP and NAT.
8. Tap Reservations.
9. Tap New Reservations.
10. Name the reservation KDS. Enter the MAC address you copied down in the MAC Address field.
11. In the IPv4 Address field, enter an IP address where the last three numbers are greater than 100. For example, enter 10.0.1.101. If you add another KDS at a later time, increment the final three numbers by one. So a second KDS should have the IP 10.0.1.102 reserved.
12. After adding the MAC address and deciding on an IP address to reserve, tap Done several times.
13. When you are prompted to Update your AirPort, tap Update.
14. It will take a few minutes for router to update. Wait until the yellow indicator under the pictured AirPort changes to green.
Section 2. If You’re Using a Ubiquiti AmpliFi Router
1. Open Settings again on the iPad with the KDS.
2. Tap Wi-Fi.
3. If Wi-Fi is not enabled slide Wi-Fi to the green position.
4. Under Choose A Network, locate your TouchBistro network.
5. Tap General | About.
6. Write down the Wi-Fi address. This is your MAC address. It is very important to copy down the correct case (hence, write down an uppercase letter if the address letter is upper case). You will need this MAC address shortly.
7. On your iPad, tap the AmpliFi app.
8. Tap on the picture of the AmpliFi Router in the middle of the screen.
9. Scroll down to the Advanced section, and tap DHCP Server.
10. Tap Static Leases.
11. Tap the plus sign + in the top right-hand corner to add a new reservation.
12. Complete the following three fields:
- Name – Create a unique name for this device.
- The MAC Address for the device.
- The desired IP Address you wish to reserve for the device.
13. Tap the checkmark in the top right-hand corner, and press Proceed when the Attention dialog box appears.
Your device now has a reserved IP in your AmpliFi router.
Chapter 7. Setting Up the KDS on TouchBistro
1. Open the TB KDS app on the iPad with the KDS installed and open TouchBistro POS on another iPad.
2. Tap the Setup icon on the top bar of the KDS.
3. Verify on the top bar of the KDS your reserved IP address appears (for example 10.0.1.101). If the IP address on the top bar does not match, ensure the iPad with the KDS is still set to the TouchBistro supported router you configured.
4. On the iPad that you launched TouchBistro, tap Admin | Admin Settings in the top right hand corner.
5. Tap the Add + icon. Tap Add Kitchen Display.
6. Enter the reserved IP in the Display IP address field.
7. Tap Test Kitchen Display. You will get a Test Successful message on both TouchBistro and the KDS.
8. Tap OK and Done.
Chapter 8. Setting Which Menu Categories Should Use the KDS
1. From the Settings page, tap Menu.
2. Tap on Menu Categories.
3. Select a category you wish to use the KDS instead of an order ticket printer. Alternatively, the Add icon to create a new category for menu items to be sent to the KDS.
4. In the Menu Category Settings area, if a printer was previously setup, set the Printer option to Don’t Print.
5. Tap the Printer setting and then slide Do not print this item to the green position.
6. Tap Done. You will be returned to the Configure Menu Categories page.
7. Tap Kitchen Display System to indicate the KDS these menu items will be going to.
8. Tap the KDS you setup under Printers & KDS. If you have multiple KDSs, you can only select one. However, individual menu items can be set to send to multiple KDSs.
9. Tap Done.
10. Tap Save. You can now tap on another category to configure it for the KDS.
Chapter 9. Using the KDS App
1. Launch the KDS app. You’ll notice the KDS is available in landscape mode only.
2. Tap View Sample Order Chits if you would like to first practice.
3. In the screen is divided into three parts:
Provides summary, setup, and view options.
Order Ticket Window
Displays open order tickets and items configured to appear on KDS order tickets. An order ticket displays:
• Each order ticket keeps a running timer how long the order ticket has been active. As order tickets remain unfulfilled they will change color from green, to yellow, to red.
• The table number you’ve configured in TouchBistro.
• The number of guests at the table.
• The time the table was sat.
• The guest check order number.
• The server’s name.
• The menu items ordered along with which seat ordered the item (S1, S2, etc.). Note, the KDS will not display additional seat properties you add like name/gender.
Tap, hold, and scroll to the left to see more order tickets. Order Tickets are all identified by the table number you’ve given your tables in TouchBistro.
The Ticket window displays a limited number of tickets. The
Ticket Scroller lets you move the window. Tap a table to indicate where the window should display. Tap, hold, and scroll to the left to see more tickets.
4. When a new order ticket is sent from TouchBistro, the KDS will make a pinging sound to alert staff a new order ticket has arrived.
5. When an order ticket item is “fired”, tap the order ticket item (for example “Scallops” or “Pizza”). It will turn yellow and start its own running timer how long it’s been in preparation. If accidentally tapped, tap and hold the item to remove the “fired” setting.
6. When an order ticket item is ready for being expedited (“put up”) tap it again. It will turn grey to indicate the item has been expedited. If accidentally tapped, tap and hold the item to remove the “put up” setting.
7. When all order ticket items have been closed, the KDS will prompt you to close the whole order ticket.
8. You can also close a whole order ticket by tapping it and quickly dragging it down off the screen.
9. For a summary of how many menu items are outstanding, tap Show Summary in the Menu Bar.
10. Tap Hide Summary to close the summary.
Chapter 10. Reprioritizing Kitchen Tickets
Kitchen tickets can be re-arranged within the Ticket Scroller at the bottom of the screen, so that greater priority can be given to certain orders, when necessary. In the below example, we can take ticket number 302 from the back of the queue and move it from right-to-left, bringing it to the beginning of the queue, thereby giving it greater priority.
1. Tap-and-hold on the ticket you’d like to reprioritize in the Ticket Scroller at the bottom of the screen, and keep your finger depressed. In the above example, we will move ticket number 302 from the end of the queue to the beginning of the queue.
2. When the icon appears to “pop up”, drag the icon left or right. In the above example, we are dragging ticket number 302 from right to left.
3. Release your finger once the ticket is placed in the position in the queue where you need it to be. In this case, we’ve placed ticket number 302 at the far left, at the beginning of the queue, giving it high priority.
Chapter 11. Customizing the KDS
1. Tap the Setup icon in the menu bar to customize the KDS.
2. The customization page provides the following options:
To customize your background color.
Order Ticket Color
To customize when your order tickets turn yellow and then red, enter a new minute mark in the appropriate field.
Display New Order Ticket
By default, new order tickets are available from the right side. If you wish order tickets to appear from the left side, tap From Left Side.
Use Seat or Position Number Prefix
Tap S if you want your order tickets to indicate seat number. Tap P if your venue uses a position system and you want your order tickets to indicate Position number.
Enable Seat or Position Number on Order Ticket
By default, each item has an associated seat number on the order ticket. If you wish to suppress the seat number display, slide this setting to the non-green position.
Enable Cooking Time Indicator
If you disable this setting, tapping an order ticket item will immediately mark it as “put up”.
Clear All Order Tickets
Tap if you wish to clear all order tickets on the KDS display. Tap if you’ve been using the sample tickets for practice.
Reload Sample Order Tickets
Tap if you’d like to restore the sample tickets back to their original state for practice.
Tap Done to save your changes and return to the ticket display.
Chapter 12. Responding to KDS Orders from TouchBistro
1. From the Order screen, tap either Send All or send items to the KDS via the Course option. Note: the KDS does not support the Resend option under Course.
2. TouchBistro will report items have been sent successfully.
3. You will see your order tickets appear in the Order Ticket Window on the KDS, accompanied by an audible alert ping.
Note: The KDS is currently a one way system. When items are marked as “fired” or “up” the KDS, the KDS does not transmit this information to TouchBistro.
Chapter 13. Sending a Void
You can send voided items to the KDS. A void is an item on your order that has been sent to the KDS but shortly thereafter a customer asks to cancel the order.
1. After sending an order, you are sent back to the floor plan. Access the table requesting the void.
2. Tap the item you need to void. And then tap Void in the Options for Item menu.
3. Depending on security settings, you may need a manager approval to void the item.
4. TouchBistro prompts you to enter a reason for the void. Voids are logged and reportable.
5. The item gets marked as voided and the price zeroed out.
6. Finally, on the KDS, the item voided and table details appear in the Order Ticket window with table details in red to indicate this is a void. In the example above, you can see that the Artichoke Spinach Dip is visible on the order ticket for Order 5921, and voided on the next adjacent ticket.
Chapter 14. Managing Closed Tickets
1. To review closed order tickets, tap Show Closed Order Tickets in the Menu Bar.
2. If you accidentally closed a ticket, tap the ticket three times and it will be restored.
3. Tap Show Open Order Tickets to return to the open order ticket window to view your open tickets and any tickets you restored.
4. Your restored ticket will mark the open time from the time it was originally sent to the KDS, not from the point it was restored.
Chapter 15. Sending Order Tickets to Both a Printer and the KDS
Some TouchBistro users prefer to still send traditional printed order tickets to the kitchen and use the KDS as a method to monitor kitchen activity and progress. If you prefer to use the KDS as an oversight tool, you can set your Menu Categories to print both to an order ticket printer and the KDS.
1. On the menu category, tap Printer.
2. Slide Do not print this item to the disabled (non green) position.
3. Select your kitchen ticket printer. If you don’t already have a kitchen ticket printer set up, then set up your printer.
4. Tap Done.
Chapter 16. Amplification Using Speakers
We designed the alert sound in the KDS to sound as loud as we could make it sound. However, we also know that most kitchens are not exactly quiet places, and that some iPad models don’t exactly have the loudest speakers.
Section 1. Amplifying the Alert Sound Using the Headphone Jack
Older iPad models come with a simple headphone jack, as pictured above.
Plugging in a simple male-to-male AUX cable (available at any audio retailer) into your iPad at one end, and into a speaker system of any kind on the other will allow that system to amplify your KDS sounds to your satisfaction.
Section 2. Amplifying the Alert Sound Using a Bluetooth Speaker
Newer iPad models do not come with a built-in headphone jack. Therefore, the best way to amplify your KDS alert sound is to use a wireless Bluetooth speaker.
Some Bluetooth speakers are portable, and battery operated. However, we recommend a wall-powered device, so that your device won’t run out of batteries and cease operating during service.
When you purchase a wireless Bluetooth speaker, the instructions are typically enclosed, and your mileage may vary with different brands and models.