Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

Setting Up your Epson TM-T88VI Thermal Printer

Print

Chapter 1. Dynamic versus Static IP Addresses

When you printer powers up and connects to your router, your router will assign it an IP address. This is called a dynamic IP address. This IP address is not permanent (that is “static”) and can change if you power down your router or printer(s). To prevent printing errors in TouchBistro because an IP address has changed, you should set your printer(s) to have a static IP address. That is, every time the printer is powered up, it will always have the same IP address (10.0.1.201, 10.0.1.202, etc.).

This guide will show you how to set a static IP address, set up your TM-T88VI in TouchBistro, and set the printer’s speed/print quality.

Chapter 2. Install the Epson Setup Utility on an iPad

1.  On an iPad with access to the Internet, launch the App Store.

A screenshot of a social media post Description automatically generated

2.  Tap Search and search for “epson”. Download the Epson TM Utility app. You do not need the Epson TM Print Assistant app.

Chapter 3. Connect the Printer to your Router

1.  Ensure printer’s power cord is plugged into a wall socket. Also ensure your printer is powered off.

A close up of a computer Description automatically generated

2.  Make sure your printer is loaded with paper.

A picture containing indoor Description automatically generated

3.  Ensure the power cable is plugged into the power port at the back of your printer.

4.  Plug your Ethernet cable into the Ethernet port on your printer.

5.  Plug the other end of the Ethernet cable into an available LAN port. On a Ubiquiti router (shown in the picture), the LAN ports are numbered 1, 2, 3, 4. If you are using an Airport Extreme the LAN ports are marked with a symbol. Do not plug your printer into the blue WAN port on the Ubiquiti or the WAN port  on the Airport router. These ports should be plugged into your modem.

6.  Turn on your printer.

Chapter 4. Using the Epson TM Utility

1.  Ensure your iPad is connected the same router your printer is connected to.

A picture containing night sky, nature Description automatically generated

2.  Locate and launch the Epson TM Utility.

A screenshot of a cell phone Description automatically generated

3.  Tap the top blue bar. It should say Printer is not selected. Tap it even if it says something else.

A screenshot of a cell phone Description automatically generated

4.  Ensure you tap the printer tab and not the QR code tab. The TM Utility app will search for your printer. It could take a few minutes.

A screenshot of a cell phone Description automatically generated

5.  If it finds multiple printers (for example you have more than 1 Epson printer plugged into your router), select it based on its MAC address on your power on test print out. See the section “Determining IP, MAC address, and Firmware” for more information how to generate this test print. Tap Epson TM Utility to return to the previous screen.

A screenshot of a cell phone Description automatically generated

6.  Double check the right printer has been selected and then tap Change Printer Settings.

A screenshot of a cell phone Description automatically generated

7.  Tap Various Settings.

A screenshot of a cell phone Description automatically generated

8.  Tap Network.

A screenshot of a cell phone Description automatically generated

9.  Tap Set.

A screenshot of a cell phone Description automatically generated

10. Tap IP Address.

A screenshot of a cell phone Description automatically generated

11. Tap IP Address.

A close up of a logo Description automatically generated

12. Set to Manual.

A screenshot of a cell phone Description automatically generated

13. Tap IP Address.

A picture containing screenshot Description automatically generated

14. In the IP Address field enter your static IP. If this is the first printer you’re adding, enter 10.0.1.201. Increase the last three numbers by one if you’re repeating these steps for another printer. For example, if you add a second printer (like a kitchen printer), enter 10.0.1.202. Tap Done when you’re done.

A screenshot of a cell phone Description automatically generated

15. Ensure the IP was set correctly and tap Back. You will be prompted if you want to make the changes. You will want to write down this IP Address for later use. Tap Yes.

A screenshot of a cell phone Description automatically generated

16. Keep tapping the < back button on the top left until you return to the Various Settings screen. Tap Printing Control.

A screenshot of a cell phone Description automatically generated

17. Tap Print Speed.

A screenshot of a cell phone Description automatically generated

18. Select your desired print speed. Normally you might have it on the fastest setting (14). However, if you print a logo on your guest check, a slower speed increases the quality of the logo image printed.

A close up of text on a white background Description automatically generated

19. We suggest 7 as a good compromise between speed and logo print quality. The sample image above shows you the difference between the logo image at 14 and at 7. At slower speeds the image will look slightly less blocky and finer lines/scroll work will appear more distinct. The difference may be so negligible, however, that the fastest print speed may be the best selection.

A screenshot of a cell phone Description automatically generated

20. After selection, you’re returned to the Various Settings screen. At the bottom is a Set to printer button. Tap that to set the static IP address and the printer speed.

A screenshot of a cell phone Description automatically generated

21. It will take a few minutes for the TM Utility app to update your printer. Do not turn anything off (the iPad, the printer, or the router).

A screenshot of a cell phone Description automatically generated

22. Tap OK when prompted.

23. You can exit the app. Your printer’s IP address will have been changed to a static address.

Chapter 5. Setting Up Your Epson Printer in TouchBistro

After you’ve set the IP addresses, you can now configure TouchBistro to work with your printer.

1.  Launch TouchBistro.

2.  Login as an administrator.

3.  Launch TouchBistro, select your restaurant, and login with your admin code.

4.  Tap Admin | Admin Settings in the top right hand corner.

5.  Tap Printers & KDS.

6.  Tap one of the default printers under Printers or tap Add + icon in the top right to add a new printer. In this example, we’ll add a new printer.

7.  Tap Add Printer.

A screenshot of a cell phone Description automatically generated

8.  In the Printer Name field, give your printer a name. For example, if you intend to print receipts with this printer enter Receipt.

9.  In the Printer IP field, enter the IP value you set using the TM Utility app (for example, if you entered 10.0.1.201 then re-enter it on the TouchBistro screen).

10. Scroll at the bottom and tap Epson Thermal (TM-T88V / TMT88VI).

11. Tap Print Test Page and ensure you get a successful test print.

12. Tap Done.

Chapter 6. Determining IP, MAC address, and Firmware

A picture containing person, indoor, wall Description automatically generated

1.  Hold down the printer’s feed button and then power it on. Keep the feed button depressed until it starts to print. Release the feed button.

A screenshot of text Description automatically generated

2.  The first print out has the printer’s current IP address, MAC address, and firmware type.

3.  Press the paper Feed button. The character test print out is not used.

4.  If the firmware type is anything other than ESC/POS, you have a printer with a proprietary firmware that is incompatible with TouchBistro. Contact support@touchbistro.com for instructions on how to reset the firmware.

Note: if you’ve not set a static IP the IP Address field will be blank.

A picture containing indoor Description automatically generated

If you have not set a static IP address, shortly after power up, your printer will print the currently assigned IP Address.

See Also

How to Factory Reset a Epson TM-T88VI Thermal Printer
Updating Your Epson Printer’s Firmware