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Setting Up your Star TSP650II with an HI01X Interface

Print

Chapter 1. Introduction

The Star TSP650II now supports a dual USB/LAN interface card called the HI01X (sometimes referred to as HI X). TouchBistro does not support USB printers. However, TouchBistro will support a TSP650II with an HI01X Interface as long as it is connected to your router using the Ethernet LAN port.

An important limitation is you cannot use TouchBistro to set a static IP for a printer with the HI01 interface. You need to use the printer’s web interface. This guide will walk you through how to use the web interface to set the static IP.

Section 1. Available Ports

Port

Description

USB data port

This is not used by TouchBistro. This would be used for a POS that connects via a USB cable. TouchBistro only supports LAN/Ethernet connections.

USB port

The HI01 interface has two USB ports that supply power. These are not used for connectivity. They can be used to power and charge your iPad running TouchBistro and a USB-powered payment device (for example a Vantiv iCMP or a Cayan Genius Handheld Device).

Ethernet port

Plug in an Ethernet cable (Cat5/5e/6) into this port and connect it to your router or switch.

RJ12 Port

Plug your cashdrawer’s “to printer” RJ12 cable end into this port.

Power

Plug your external power supply into this port.

Chapter 2. Setting Up

1. Ensure the power switch is off. Plug your Ethernet cable into the Ethernet port and plug in your external power supply.

2. Plug the power cable into a power socket. Make sure the printer is switched off.

3. Plug the other end of the Ethernet cable into one of your routher’s available LAN ports (do not plug it into the bottom WAN port).

4. Ensure the printer is loaded with paper.

Chapter 3. Get the IP Address

We first have to get the printer’s current IP address. To do this:

1. Hold down the printer’s feed button and then power it on. Keep the feed button depressed until you hear your printer make a noise. Release the feed button.

2. Your printer will print two papers. Ignore the first one. After the first one is printer the printer’s status lights will flash green and red for a few seconds.

3. After a few seconds TouchBistro will print a second paper with the printer’s IP address at the bottom. You might want to push the Feed button to make these details more visible. You will need the IP Address, Subnet Mask, and Gateway details in a few moments. Save this paper.

Chapter 4. Configuring a Static IP

By default your printer is set for DHCP. That means each time the printer is powered on, the router will assign it a random IP address. This address can change if left in DHCP mode so we need to make it static. To do this:

1. Using an iPad or computer connected to your TouchBistro Wi-Fi network, launch a web browser (like Safari or Chrome). It’s very important you verify your iPad or computer is connected to your TouchBistro Wi-Fi network.

2. In the browser’s URL field, enter the printer’s IP address. Do no enter http://. Press Enter or Return.

3. Click Login. (If nothing comes up, your iPad or computer is not connected to your TouchBistro Wi-Fi network.)

4. Enter root for the Username and public for the Password.

5. Click IP Parameters.

6. By default your IP Paramters will be set for Dynamic. Click the Static radio button.

7. In the IP Address field enter the desired static IP address. If this is the first printer you’re setting up for TouchBistro, give it the IP address 10.0.1.201. Increase the last three numbers by one for each additional printer. For example, if you already have a receipt printer set up for 10.0.1.201 and a kitchen printer set up for 10.0.1.202, set this printer for 10.0.1.203.

8. Enter 255.255.255.0 for the Subnet Mask and 10.0.1.1 for the Default Gateway (as per your print out).

9. Click Submit.

10. Click Save.

11. Ensure Save > Configuration printing > Restart device is selected and click Execute.

12. After a few seconds, your printer will be reprogrammed with the static IP. Wait for the printer to restart.

13. When you see a solid green power light and no red error light, you’re ready to set up your printer in TouchBistro.

Chapter 5. Setting Up Your Printer in TouchBistro

1. Launch TouchBistro and login as an Admin (passcode 1234 by default).

2. Tap Admin | Admin Settings.

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3. Tap Printers & Kitchen Displays.

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4. Tap Add in the top right-hand corner, and select Add Printer.

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5. Wait a few moments for your printer (or printers) to appear in the New Printer screen. Tap your printer in the Available Printers list.

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6. After selecting your printer, tap Next.

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7. Tap Printer Name.

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8. Either type a name for your new printer in the Name field, or make a selection from the list, for example Receipt.

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9. Tap Print Test Page.

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10. Tap Save.

Chapter 6. Troubleshooting

When a printer isn’t responding, see Printer Status Messages to find out why your printer isn’t functioning properly.

See Also

DO I HAVE THE WRONG PAPER LOADED IN MY PRINTER?

RESETTING A STAR TSP100III PRINTER

RESETTING A STAR TSP100II PRINTER

DO I HAVE THE RIGHT PRINTER?

PRINTER STATUS MESSAGES