Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at and a representative will contact you.

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Setting Up your Cash Drawer


1. Your cash drawer may already have the RJ12 cable plugged into the cash drawer port.

2. If not, plug the end labeled “CASH DRAWER” into the cash drawer port on the back of the cash. You might also need to remove the back cover with a screwdriver to access the cash drawer port.

3. Plug the other end of the RJ12 cable into the thermal receipt printer’s port. Double check the cable end is labeled “PRINTER”.

Note: Use the provided RJ12 cable for your cash drawer. Do not confuse it for a standard phone cable or Ethernet cable.